Spring Bar Tool

Processing (Lead) Time All orders are handmade to order in our Sandy, Utah workshop. Most orders ship within 3-6 business days. During peak periods, processing may take up to 8 business days. You'll receive a shipping confirmation email with tracking once your order is on its way.

US Shipping

•Free standard shipping on orders $29.99 and up (USPS, 3–5 business days after processing)

•Paid shipping options available for orders under $29.99

International Shipping We ship worldwide via DHL eCommerce and USPS First Class International. Where available, duties and taxes are calculated at checkout so there are no surprise charges at delivery. Shipping rates are calculated at checkout based on destination and package weight. Typical international transit times are 5–12 business days after processing, depending on destination and carrier.

Tracking All orders include tracking. Occasionally, carriers may not scan or update tracking immediately. If your tracking hasn't moved in a few days, your order is likely still in transit. Feel free to reach out if you have concerns.

Order Changes

Need to make a change to your order? Contact us as soon as possible at support@threadedleather.com . Since every strap is handmade to order, we can usually accommodate changes if your order hasn't entered production yet. The sooner you reach out, the better.

Returns & Exchanges We offer a 90-day return window. Items must be in the same condition as received with original packaging. Free exchanges are available for sizing adjustments, different strap widths, or completely different straps. Any price differences will be refunded or invoiced.

US returns: Free. Visit our returns portal and a prepaid USPS shipping label will be emailed to you.

International returns: Please email us at support@threadedleather.com before sending anything back so we can coordinate.

Defective or damaged items: We stand behind our products with a lifetime guarantee. If you receive a defective, damaged, or incorrect item, contact us and we'll make it right, no questions asked.

Shipping upgrade costs (all options besides Free Shipping) are non-refundable.

Final sale items and gift cards are not eligible for return.

Refunds are processed within 10 business days of receiving the return and will be applied to the original payment method.

Lost or Damaged Shipments All domestic shipments include up to $200 in shipping insurance. If your package is lost or damaged, contact us and we'll get it sorted.

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We have a generous return policy, which means you can return your item(s) as long as they are in the same condition as they were received, and with the original packaging within 90 days. If there is an issue with the quality or contents of your order, we will gladly work with you to return or exchange those item(s) to make it right.

Exchanges are also free and easy, we can adjust sizing for different wrist sizes/strap widths no problem. Exchanges for completely different watch straps are also free - any differences in price will be refunded or invoiced.

To start a return or exchange, you can visit our returns page.

Once your request is completed, we'll send a prepaid shipping label to your email address. Print and place the label on your original package and drop off at any USPS drop box or location.

You can always contact us for any questions at support@threadedleather.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on final sale items or gift cards.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. All shipping upgrades are non-refundable (all options besides "Free Shipping").If more than 15 business days have passed since we’ve approved your return, please contact us at james@threadedleather.com.

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