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Shipping At ShopMixMax, we aim to process and deliver your orders as efficiently and transparently as possible. 1. Delivery Timeframes To provide you with the best shopping experience, our delivery process is divided into two distinct parts: processing time and shipping time. Order Processing Time: All orders are processed within 1–3 business days (Monday to Friday, excluding weekends and public holidays) after payment confirmation. Once processed, your order is handed over to our shipping carriers. Shipping Time: The estimated shipping time for our destination countries is 7–17 business days , depending on customs procedures and local carrier services. Total Delivery Time: Therefore, the total estimated delivery time is 8–20 business days (Processing Time + Shipping Time). Important Note on Fulfillment: To offer a wide range of products and ensure efficient delivery network routing, our products are fulfilled and dispatched directly from our international supply chains, third-party manufacturers, and global logistics centers located across overseas regions, including Asia and Europe. 2. Shipping Costs Shipping costs are calculated and clearly displayed at checkout before your payment is completed. Orders from $0.00 up to $99.99: $9.90 fixed shipping fee. Orders of $100.00 and above: Free Shipping. 3. Order Tracking After your order has been shipped, you will receive a tracking…

Refund policy Last Updated: July 2026 At ShopMixMax, customer satisfaction is important to us. We comply with applicable consumer protection laws, including EU distance selling regulations, and aim to provide a clear and transparent return experience. 1. 14-Day Return Window (Right of Withdrawal) Customers have the right to return their order within 14 calendar days from the date of delivery without providing any reason. This applies in accordance with European Union consumer protection laws. To be eligible for a return, items must be returned within this period. 2. Return Eligibility Conditions To qualify for a return, the item must: Be unused, unworn, and unwashed Be in original condition Include all original packaging, tags, and labels Not be damaged or altered in any way We reserve the right to reject returns that do not meet these conditions. 3. Return Shipping Costs Change of mind / wrong size / wrong color: The customer is responsible for return shipping costs. These costs are non-refundable. Defective, damaged, or incorrect items: ShopMixMax will cover all return shipping costs and provide a replacement or full refund. Return shipping costs may vary depending on the customer’s location. 4. Exchanges We offer exchanges for eligible items within 14 days of delivery . Exchange conditions: Items must meet the same eligibility requirements as returns Exchanges are subject to…