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At ShopMixMax, we aim to process and deliver your orders as efficiently and transparently as possible.

1. Delivery Timeframes

To provide you with the best shopping experience, our delivery process is divided into two distinct parts: processing time and shipping time.

Order Processing Time: All orders are processed within 1–3 business days (Monday to Friday, excluding weekends and public holidays) after payment confirmation. Once processed, your order is handed over to our shipping carriers.

Shipping Time: The estimated shipping time for our destination countries is 7–17 business days, depending on customs procedures and local carrier services.

Total Delivery Time: Therefore, the total estimated delivery time is 8–20 business days (Processing Time + Shipping Time).

Important Note on Fulfillment: To offer a wide range of products and ensure efficient delivery network routing, our products are fulfilled and dispatched directly from our international supply chains, third-party manufacturers, and global logistics centers located across overseas regions, including Asia and Europe.

2. Shipping Costs

Shipping costs are calculated and clearly displayed at checkout before your payment is completed.

Orders from $0.00 up to $99.99: $9.90 fixed shipping fee.

Orders of $100.00 and above: Free Shipping.

3. Order Tracking

After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment status. Please allow 24–48 hours for tracking information to update in the carrier’s system.

4. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout. ShopMixMax is not responsible for delivery issues, delays, or losses resulting from incorrect, incomplete, or undeliverable address information provided by the customer.

5. Customs, Duties, and Taxes

Unless otherwise expressly stated on the checkout page, product prices displayed on our website may not include local destination-based charges or customs duties.

European Union and International Orders: Any local import taxes, customs duties, or clearance fees imposed by the destination country's customs authorities are the sole responsibility of the customer upon delivery, in accordance with local laws.

Tax Collection Policy: In compliance with applicable legal regulations and international trade laws, local sales taxes (Sales Tax / VAT / GST) required for orders from the United States, United Kingdom, European Union countries, or other destination markets may be automatically calculated, displayed, and collected at checkout based on the location of the delivery.

6. Delivery Delays

All delivery times are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including customs processing, carrier delays, weather conditions, or peak seasonal demand.

7. Contact Information

Questions about your shipment or this Shipping Policy should be sent to us via our official support channels:

Store Name: ShopMixMax

Email: info@shopmixmax.com

WhatsApp Support: +358 413263087

Business Address: Atomikatu 3 A 7, 33720 Tampere, Finland

Business Hours: Monday – Friday: 09:00 – 17:00 (EET)

Contact - ShopMixMax - Checkout

Last Updated: July 2026

At ShopMixMax, customer satisfaction is important to us. We comply with applicable consumer protection laws, including EU distance selling regulations, and aim to provide a clear and transparent return experience.

1. 14-Day Return Window (Right of Withdrawal)

Customers have the right to return their order within 14 calendar days from the date of delivery without providing any reason.

This applies in accordance with European Union consumer protection laws.

To be eligible for a return, items must be returned within this period.

2. Return Eligibility Conditions

To qualify for a return, the item must:

•Be unused, unworn, and unwashed

•Be in original condition

•Include all original packaging, tags, and labels

•Not be damaged or altered in any way

We reserve the right to reject returns that do not meet these conditions.

3. Return Shipping Costs

Change of mind / wrong size / wrong color:The customer is responsible for return shipping costs. These costs are non-refundable.

Defective, damaged, or incorrect items:ShopMixMax will cover all return shipping costs and provide a replacement or full refund.

Return shipping costs may vary depending on the customer’s location.

4. Exchanges

We offer exchanges for eligible items within 14 days of delivery.

Exchange conditions:

•Items must meet the same eligibility requirements as returns

•Exchanges are subject to product availability

•Customers are responsible for return shipping costs for change-of-mind exchanges

•If the item is defective, damaged, or incorrect, ShopMixMax covers all costs

5. How to Initiate a Return or Exchange

To start a return or exchange, please contact us within the 14-day return window:

•Email: info@shopmixmax.com

•WhatsApp: +358 413263087

Please include:

•Full name

•Order number

•Items you wish to return or exchange

•Photos or videos (if item is defective or incorrect)

Returns sent without prior approval will not be accepted.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

•Refunds are processed to the original payment method

•Processing time: 5–10 business days, depending on your bank or payment provider

7. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

•Damaged

•Defective

•Incorrect

Please contact us immediately so we can offer a replacement or full refund at no additional cost.

8. Contact Information

ShopMixMaxEmail: info@shopmixmax.com WhatsApp: +358 413263087Business Address: Atomikatu 3 A 7, 33720 Tampere, FinlandBusiness Hours: Monday – Friday, 09:00 – 17:00 (EET)

Contact - ShopMixMax - Checkout