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Last Updated: July 13, 2026

This Shipping Policy applies to orders placed directly through SereneLifeHome.com.

Shipping Area

We currently ship only to valid residential and commercial addresses within the 48 contiguous United States.

We do not currently ship to:

•Alaska

•Hawaii

•Puerto Rico

•U.S. territories

•International destinations

•P.O. boxes or military addresses, unless expressly accepted during checkout

Order Processing and Shipping Time

Orders generally ship within 2–3 business days after payment is successfully authorized and the order is verified.

Orders are processed Monday through Thursday, excluding holidays and days when our fulfillment facilities are closed.

Orders placed before 12:00 p.m. Eastern Time, Monday through Thursday, generally begin processing on the same business day.

Orders placed:

•After 12:00 p.m. Eastern Time

•On Friday

•On Saturday or Sunday

•On a holiday or facility closure day

generally begin processing on the next available processing day.

Processing time refers to the time required to verify, prepare, pack, and transfer an order to the shipping carrier. It does not include carrier transit time.

Delivery Estimates

Estimated delivery dates may be displayed during checkout or provided in the shipping-confirmation email.

Delivery time begins after the order has been processed and transferred to the carrier. Delivery estimates are not guaranteed and may vary based on:

•Delivery location

•Carrier service

•Weather

•Holiday volume

•Product size or weight

•Carrier delays

•Other circumstances outside our reasonable control

Shipping Charges

Available shipping methods and any applicable shipping charges will be displayed during checkout before the order is submitted.

Shipping charges may be based on:

•Product weight and dimensions

•Delivery destination

•Number of packages

•Carrier rates

•Selected shipping method

•Special-handling requirements

Any free-shipping promotion is subject to the terms and exclusions stated with the offer.

Order Verification

Some orders may require additional processing time for:

•Payment verification

•Fraud-prevention review

•Billing or shipping-address verification

•Product availability

•Large or oversized product handling

•High order volume

We may contact you if additional information is required. Failure to provide requested verification may delay or prevent shipment.

Shipping Confirmation and Tracking

Once your order ships, a shipping-confirmation email will generally be sent to the email address provided during checkout.

The email may contain:

•The carrier’s name

•A tracking number

•A link to tracking information

•Available delivery estimates

Tracking information may not become active immediately after a shipping label is created. A label’s creation does not necessarily mean the carrier has physically received or scanned the package.

Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information, including:

•Recipient name

•Street address

•Apartment, suite, or unit number

•City

•State

•ZIP code

•Telephone number

Please review this information carefully before submitting an order.

SereneLife is not responsible for delays or delivery failures caused by incorrect or incomplete information provided by the customer, except where otherwise required by law.

Address Changes and Cancellations

Contact Customer Support immediately if you need to change an address or cancel an order.

We cannot guarantee that an order can be changed or canceled after it has entered processing, been packed, or been transferred to the carrier.

An address change or cancellation is not confirmed until Customer Support provides confirmation.

Additional carrier, rerouting, return, or reshipment charges may apply when an incorrect address was submitted during checkout.

Split Shipments

Orders containing multiple products may arrive in separate packages.

Items may ship separately because of:

•Product availability

•Warehouse location

•Package size

•Carrier restrictions

•Different processing requirements

Separate tracking numbers may be provided for each package.

Shipping Delays

Shipping and delivery may be delayed because of circumstances outside our reasonable control, including:

•Severe weather

•Natural disasters

•Carrier disruptions

•Holiday shipping volume

•Labor interruptions

•Supply-chain disruptions

•Public emergencies

•Government actions

•Incorrect address information

•Payment or security reviews

When an order cannot ship within the stated timeframe, we will provide notice and, where required, allow the customer to agree to the delay or cancel the affected order for a refund. The FTC requires online sellers to have a reasonable basis for promised shipping times and to obtain consent to a delay or refund the unshipped merchandise when that promise cannot be met.

Back-Ordered or Unavailable Products

A product may become unavailable after an order is placed.

In that situation, we may:

•Provide a revised estimated shipping date

•Request consent to the delay

•Ship available items separately

•Cancel and refund the unavailable item

•Offer another appropriate resolution

We will not substitute a materially different product without the customer’s authorization.

Damaged Shipments

Inspect your package and product promptly after delivery.

When a shipment arrives damaged:

•Photograph the outside of the package.

•Photograph the shipping label.

•Photograph the product, damage, and internal packaging.

•Keep all packaging, manuals, accessories, and components.

•Contact Customer Support promptly.

Do not discard or return the product until Customer Support provides instructions.

We may request the order number, photographs, tracking information, and a description of the damage to investigate the claim.

Missing Items

When an order appears incomplete:

•Check the entire package and all packing material.

•Confirm whether the order was divided into multiple shipments.

•Review every tracking number associated with the order.

•Contact Customer Support if an item or component is still missing.

Please provide the order number, photographs of the package, and a description of what is missing.

Packages Marked Delivered but Not Received

When carrier tracking shows delivery but the package cannot be located:

•Verify the shipping address on the order.

•Check entrances, porches, garages, mailrooms, reception areas, and other safe locations.

•Ask household members, neighbors, building staff, or reception personnel whether they accepted it.

•Allow until the end of the delivery day.

•Contact the carrier.

•Contact SereneLife Customer Support if the shipment is still missing.

We may open a carrier investigation and request additional documentation. Any refund or replacement will depend on the order information, carrier records, investigation results, product availability, and applicable law.

Lost Packages

A package may be treated as lost after the carrier confirms the loss or after tracking shows no meaningful movement for a sufficient period.

Depending on the circumstances, SereneLife may:

•Open a carrier investigation

•Request supporting information

•Send a replacement

•Issue a refund

•Provide another appropriate resolution

Refused or Undeliverable Packages

A shipment may be returned because of:

•An inaccurate or incomplete address

•Multiple failed delivery attempts

•Refusal by the recipient

•Inability to access the delivery location

•Failure to collect the package

If the customer requests reshipment, additional shipping charges may apply.

Refunds for refused or undeliverable packages will be handled according to our Return and Refund Policy and applicable law.

Returns and Replacements

Return eligibility, replacements, exchanges, restocking fees, return shipping, and refunds are governed by our separate Return and Refund Policy.

Do not send a product to our business address unless Customer Support has provided return authorization and instructions.

Policy Updates

We may update this Shipping Policy periodically.

Changes will be posted on this page with a revised “Last Updated” date. The policy in effect when an order was placed will generally govern that order, except where a change is required by law or is more favorable to the customer.

Contact Us

For questions regarding order processing, tracking, shipping, or delivery, contact:

SereneLife Customer SupportSound Around, Inc.1600 63rd StreetBrooklyn, NY 11204United States

Phone: (888) 318-7953Email: service@pyleusa.com

Please include your order number and the email address used to place the order.

Contact - Pyle USA - Checkout

OVERALL RETURN GUIDELINES

These are PyleUSA’s Overall Return Guidelines applicable only to products purchased by you directly from the PyleUSA

website. All returns must meet the overall guidelines in order for the individual return policy to apply.

•Returns for refund may be subject to a restocking fee. Read more about Refunds, Partial Refunds and Restocking

Fees.

•All products that are new with the retail packaging never opened can be returned to PyleUSA within 30 days

regardless of the individual return policy.

•Products that are received by PyleUSA in any of the following conditions are not eligible for return and

may be rejected:

•Any product not purchased from PyleUSA

•Any product that does not exhibit the described reason for the return (i.e., A return initiated for a

DOA product that powers on and works properly upon inspection)

•Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer

model or part number label, and/or warranty label

•Any product that is returned without all original packaging and accessories, including the retail box,

manuals, cables, and all other items originally included with the product

•Refund returns received in this condition may incur a restocking fee or be rejected. Read more

about our restocking fee guidelines.

•Any product from which the UPC code has been removed from its packaging

•Any product that exhibits physical damage

•Any product for which you have submitted a mail-in rebate

•Any product which appears tampered, customized or altered in any way

STANDARD RETURN POLICY

•Return for refund within: 30 days

•Return for replacement within: 30 days

•Return shipping labels are free for replacement returns of the same item within the return policy period

and can be obtained while creating your return online. You can create your return

online.

This is our Standard Return Policy. Items covered by this policy must be returned to

PyleUSA within 30 days of the invoice date for this policy

to apply.

Please review the special notes specific for your product:

•Televisions:

•For televisions with a screen size greater than 37 inches: An adult (age 18 or older) is required to

sign the shipping courier's release form to complete delivery. It is highly recommended that you inspect

the product upon delivery for visible damage. Large item shipments require that shipping damage is

reported within 48 HOURS of the product’s delivery. Any damage reported more than 48 HOURS after the

product delivery will not be accepted by PyleUSA for replacement or refund. After delivery, please

read all included documentation and/or contact the manufacturer directly to determine applicable

warranty coverage, if any. If you need to return a product that was shipped via Large Item Delivery,

please contact PyleUSA’s customer service department to obtain instructions on how to return the

product.

•Television and Monitor Dead Pixels:

•Televisions or Monitors with 8 dead pixels or more can be returned for a replacement within 30 days from

the purchase date.

•Point of Sale Products:

•Some items are non-returnable, including software, custom labels and opened supplies (including without

limitation labels, ribbons, receipt paper, receipt ribbons, print heads, card stock, RFID tags).

•Special order products are not eligible for return

•Any product that is returned with markings or writing made by the customer on the original box is not

eligible for return.

REPLACEMENT ONLY RETURN POLICY

•Return for refund within: non-refundable

•Return for replacement within: 30 days

•Return shipping labels are free for replacement returns of the same item within the return policy period

and can be obtained while creating your return online. You can create your return

online here .

This is our Replacement Only Return Policy. Items covered by this policy (those products for which PyleUSA states

"This item may be returned for a replacement within 30 days only") must be returned to PyleUSA within

30 days of the invoice date for this policy to apply. Products covered by this

return policy may only be returned for a replacement of the same item. If the original item is no longer available,

a Gift Card in the amount of the price originally paid will be issued. Products subject

to this policy cannot be returned for a refund.

MANUFACTURER ONLY RETURN POLICY

•Return for refund within: non-refundable

•Return for replacement within: non-replaceable

This is our Manufacturer's Only Return Policy. Items covered by this policy (those products for which PyleUSA states

"This item cannot be returned for a replacement or refund") cannot be returned to PyleUSA.These products are covered

by a Manufacturer Warranty which can be obtained by contacting the respective manufacturer for assistance after

purchase.

SERVICES AND EXTENDED WARRANTIES RETURN POLICY

•Return for refund within: 90 days

•Return for replacement within: non-replaceable

This is our Services and Extended Warranties Return Policy. Items covered by this policy (those products for which

PyleUSA states "This service or extended warranty can only be returned for a refund within 90 days if the service or

warranty has not been used or redeemed.") can be returned if the service or warranty has

not been used or redeemed . A return must be initiated by PyleUSA within 90 days of the invoice

date for this policy to apply.

OUT-OF-STOCK (BACK-ORDER) ITEMS

If PyleUSA no longer carries an item that is sent in for replacement, or if that item is simply out of stock, PyleUSA

will issue you a refund. If the item is returned within 30 days of the original invoice date, a full refund will be

issued. If the item was returned beyond 30 days of the original invoice date, a store credit refund at the current

market value of the product will be issued. A current-market-value refund may not exceed the original invoice price.

QUANTITY PURCHASES

While PyleUSA is more than happy to fill your order for a quantity of ten (10) or more of any given item in our

inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is

automatically non-refundable. All other specific conditions related to the ordered item still apply, including any

and all stipulations relative to any available replacement return policies. Please contact Customer Service with any

questions you may have.

Contact - Pyle USA - Checkout