5 Core Microphone Professional Dynamic Mic for Karaoke Singing XLR Wired Micrófono for Stage Studio

TERMS & CONDITIONS

DOMESTIC CUSTOMERS:

If your Item is in stock it will ship within same business day of approved and cleared payment. Orders are processed in order of receipt and approved payment. If your item is not in stock or stock is depleted it will be backordered. Back ordering generally adds an additional 2-15 business days. If the item will not be in stock within the backorder time period, customer will have the option to wait for a back-order, modify the order, or cancel the order with a full refund.

DELIVERY INFORMATION:

All Domestic orders include Free Standard Shipping, excluding Hawaiian Islands, Alaska, Puerto Rico, The Bahamas and outlying territories.

Under normal circumstances, your Item(s) will ship from our California Warehouse within 24 hours of your payment clearing. We only ship Monday through Friday till 1500 hours PST.Any in-stock orders placed Friday through Sunday will ship the following week. (Monday/ Tuesday) other than Government holidays.

GENERAL TERMS:

All prices and specifications are subject to change without notice. Prices are final as of time of an order. All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, the customer should contact us immediately, so we can promptly file a damage claim with the carrier. Any discrepancy, including wrong items or missing items, should be reported to 5 Core Inc. within 36 hours. By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic differences.

ITEMS DAMAGED DURING TRANSIT:

If you receive a damaged item, you must contact us within 3 days by email at 5corecustomercare@gmail.com. If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.

RETURN POLICY:

If you are not completely satisfied with a product purchased from 5 Core Inc.; you may return it within 5 days of the delivery date for refund (to your original form of payment only) if qualified (eligibility conditions listed below). 5 Core will either repair or replace defective products at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models. All shipping, handling, and insurance charges are additional and non-refundable. Normally, all returns for non-defective reasons (e.g. customer changed mind) are subject to a restocking fee up to 30% of the order/ product. This fee does not apply to defective product returned within the first 5 days. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to 5 Core Inc. are the responsibility of the customer. Fill out our returns form as we cannot accept returns without a properly filled in return form. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

WARRANTY INFORMATION:

Each 5 Core product comes with a 1-Year manufacturer warranty against mechanical defects (limitations and terms below).

NOTE: WARRANTY DOES NOT COVER BURNT SPEAKERS OR DELIVERY DAMAGE. If the exterior of your product is damaged or the internal Voice Coils are burnt your warranty is void. We can quickly and easily see where a product has been burnt/bent due to overload watts. Burnt speakers orbody damage isn't covered under warranty repairs. You will be liable to pay the shipping costs to return your product back to us if the damage isn't covered under warranty. We will quote for repair costs once our technicians have conducted diagnostics on your product.

WARRANTY LIMITATIONS:

This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for one year from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser. For all other Fault under warranty, 5 Core will either repair or replace the product at no charge, using new or refurbished replacement parts at our discretion. Replacements may be different but functionally equivalent models. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, burning speakers, mishandling the product and improper operation or maintenance. Items returned for refund must be returned within 7 days from delivery. Under no circumstances will we issue refunds after 7 days of delivery.

LIMITS AND EXCLUSIONS:

TO THE EXTENT PERMITTED BY LAW, WARRANTIES ON ALL PRODUCTS AND REMEDIES SET FORTH IN PRODUCT USER MANUAL ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, SWEGWAYFUN SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF SWEGWAYFUN CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY 5 CORE INC. IN ITS SOLE DISCRETION. NO RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. IF ANY TERM(S) IS HELD ILLEGAL OR UNENFORCEABLE, THE LEGALITY AND ENFORCEABILITY OF THE REMAINING TERMS SHALL NOT BE AFFECTED OR IMPAIRED. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, 5 CORE INC. IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR PERFORMANCE OF THE PRODUCT, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE, OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE PRODUCT AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. SWEGWAYFUN DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE, AND IS UNABLE TO RECOVER ANY USER SOFTWARE OR DATA ON THE DEVICE.

CANCELLATIONS:

If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to 5corecustomercare@gmail.com to request cancel. Since the cancellation process may take up to 24-48 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning product to 5 Core Inc. are the responsibility of the customer. Furthermore, if received, the box should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charge is not refundable. Thanks for your understanding and cooperation.

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Cancelling Your Order

If you change your mind after placing an order and your goods have not yet shipped, you may be able to cancel your order. Please email us immediately at customercare@5core.com , quoting your order number and stating your wish to cancel your order.

If you have already received your order, you will need to return all the items in the order, please read the below section titled "Returns - Changed Your Mind".

PLEASE CLICK HERE TO DOWNLOAD RETURN FORM

Returns - Damaged & Faulty

If you have received an item that is damaged, is not what you ordered, or is missing parts, then please email us immediately at customercare@5core.com . Include photographs of the issue before returning any goods so we can WORK out the best action to take.

Faulty product - within 30-days of receivingIf your product develops a manufacturing fault through normal use (as outlined in the manufacturer’s manual) within 30-days of receiving the goods, then please email us at customercare@5core.com , quoting your order number, attaching a photo of the product and the fault details. You can let us know whether you want a refund, repair or replacement. We will arrange collection and cover the costs for collecting, repairing and returning the product to you.

Faulty product - after 30-days of receivingif your product develops a fault after the initial 30 days period you will need to contact the manufacture and make a warranty claim. Please note the warranty period will vary by product.

If you cannot find warranty information please get in touch and we will point you in the right direction.

Please note that, we cannot accept product returns:

•Without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it (we can provide a new box at a cost of 25% of the product).

•If the product has been damaged through miss-use or shows signs of being tampered, customised, or altered in any way.

•Is in any condition that we deem renders the item unsaleable.

All products purchased directly from our website will fall under our full warranty policy. We offer 12-month warranty as standard and full refunds or replacement if your item arrives unusable or defective. Warranty covers internal computerised part of the board, namely the Microchips, Motherboard, Battery, Bluetooth, Voice Coil, Cones and IC/TRANSISTORS are NOT covered.

All faults must be reported within 48 hours of receipt of product for repair or exchange. Any faults reported after 48 hours of delivery confirmation will need to be inspected by our technicians before a decision on warranty claim can be made. This can take up to 10-20 working days.

NOTE: WARRANTY DOES NOT COVER BURNT SPEAKERS OR DELIVERY DAMAGE.

If the exterior of your product is damaged or the internal Voice Coils are burnt your warranty is void. We can quickly and easily see where a product has been burnt/bent due to overload watts. Burnt speakers or body damage isn't covered under warranty repairs. You will be liable to pay the shipping costs to return your product back to us if the damage isn't covered under warranty. We will quote for repair costs once our technicians have conducted diagnostics on your product.

If the product comes back to us reported faulty and it just needs no repairs, you will be liable for postage both ways or 50% of the product value, whichever is higher.

Returns - Changed Your Mind

If you change your mind about your product and you no longer want it, then you will need to email us at customercare@5core.com within 30 days of receiving your order. You then have a further 30 days from the date you notified us, to return the goods to us. Restocking fee may apply.

When you contact us about your returns, you will need to provide us with your order number, reason for returning and a contact telephone, in the event we need to call you.

PLEASE CLICK HERE TO DOWNLOAD RETURN FORM

Please note that we may make a deduction from the refund amount for the loss of value of any good supplied if the loss is the result of unnecessary handling by you. You can examine the goods as you would in a shop but to obtain a full refund, the goods must be returned in “as new” condition and in their original packaging. If you have mislaid the original packaging for a product, we can provide a new box at a cost of 25% of the cost of product.

Naturally, none of this affects your statutory consumer rights.

You will need to return the product to us at:

12803,Temescal Canyon Road,Ste. DCorona, CA, 92883.

Return in personPlease let us know via email ( customercare@5core.com ) if you intend to return the product in person, so we can agree a time / date and are ready for the collection. Please bring with you your order number. We cannot accept returns in person unless agreed prior with our customer service team.

PLEASE CLICK HERE TO DOWNLOAD RETURN FORM

Customer returns via postYou will be responsible for paying for your own delivery costs for returning an unwanted item, unless it has a manufacturer fault (see above section - "Returns - Damaged & Faulty").

It is strongly advisable, when returning an unwanted product to use tracked delivery to ensure its arrival. Please make sure you include in the box a copy of your name and order number, so we know who it was from.

Collection from your addressPlease email us at customercare@5core.com with the following details to arrange a collection:

•Your full name and collection address including postcode

•Order number and confirmation of which product is coming back to us

•Your preferred date of collection (Monday to Friday only)

•A contact number in case the driver needs to get in touch

Please note, we cannot accept product returns without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it.

We can provide a new box at a cost of 25% of the cost of product. (e.g. new box, collection cost) will be deducted from your refund payment amount.

PLEASE CLICK HERE TO DOWNLOAD RETURN FORM

Refund paymentWe will refund you to your original payment method (i.e, card, Paypal account etc) within 30 days of receipt at our Returns Centre. Please be aware this can take up to 5 days depending on your bank.

Contact - 5 Core - Checkout