Walkstool Basic Folding Stool

Effective Date: 2026

At Inside Outside Gear, we work with a network of trusted manufacturers, distributors, and fulfillment partners to bring you a wide selection of outdoor gear, camping equipment, tactical products, and recreational items. Because many products ship directly from our suppliers, shipping times and methods may vary depending on the item(s) you purchase.

Order Processing

Most orders are processed within 1–3 business days after payment is received.

Some products, including oversized items, freight shipments, custom-order products, or supplier-specific items, may require additional processing time. If processing is expected to exceed the estimated timeframe shown on the product page, we'll notify you as soon as possible.

Orders are processed Monday through Friday, excluding weekends and major holidays.

Shipping Methods

We ship using a variety of trusted carriers, including but not limited to:

USPS

UPS

•FedEx

DHL

•Regional carriers

•Freight carriers (for oversized products)

The shipping method used depends on the supplier, product, destination, and package size.

Split Shipments

Many of our products ship directly from different suppliers.

If your order contains multiple items, they may:

•Ship separately

•Arrive on different dates

•Include separate tracking numbers

This is normal and helps us deliver products as quickly as possible.

Shipping Rates

Shipping rates are calculated during checkout based on:

•Product(s) ordered

•Supplier shipping method

•Package size and weight

•Delivery destination

Some products qualify for free shipping, while others may have flat-rate or carrier-calculated shipping charges.

Alaska & Hawaii

Many of our products qualify for shipping within the contiguous United States.

However, certain suppliers cannot ship to Alaska or Hawaii, or additional shipping charges may apply.

If an item cannot be shipped to your location, we'll notify you before processing your order.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active after shipment.

Shipping Delays

While we strive to meet all estimated delivery times, shipping delays can occasionally occur due to circumstances outside our control, including:

•Severe weather

•Natural disasters

•Carrier delays

•Public emergencies

•High shipping volumes

•Holidays

We appreciate your patience and will work with both you and our suppliers to resolve shipping issues as quickly as possible.

Lost or Destroyed Packages

If carrier tracking confirms your package has been lost or destroyed during transit, please contact us.

Once verified, we'll work with the supplier to provide either:

•A replacement shipment, or

•A full refund

Approved refunds are generally processed within 3 business days. Depending on your bank or payment provider, it may take an additional 3–10 business days for the funds to appear in your account.

Incorrect Shipping Address

Please verify your shipping address carefully before completing your purchase.

If you entered an incorrect address:

•Contact us immediately.

•Address changes or cancellations cannot be guaranteed once an order has been submitted.

•Once an order has shipped, address corrections are subject to the carrier's policies.

If a shipment is returned because of an incorrect address:

•Additional shipping charges may apply to resend the order.

•Return shipping costs and applicable restocking fees may be deducted from any approved refund.

Customers are responsible for losses resulting from incorrect shipping information.

Questions

If you have questions regarding shipping, please contact us through our Contact Us page.

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Retuns & Refund Policy

Effective Date: 2026

At Inside Outside Gear, customer satisfaction is important to us. We strive to make returns and refunds as straightforward as possible while working with the fulfillment requirements of our suppliers.

By placing an order with Inside Outside Gear, you agree to the terms outlined in this Return & Refund Policy.

Return Eligibility

Most return requests must be submitted within 30 days of the delivery date.

Items must generally be:

•Unused

•In original condition

•In the original packaging

•Complete with all accessories, manuals, and components

Certain products may not be eligible for return due to supplier restrictions, health and safety regulations, or manufacturer policies.

Damaged, Defective, or Incorrect Items

If your item arrives:

•Damaged

•Defective

•Missing parts

•Incorrect

•Significantly different from the product description

Please contact us promptly and include clear photos or videos showing the issue.

After review, we will work with the supplier to provide one of the following:

•Replacement product

•Replacement parts (when applicable)

•Repair solution (if offered)

•Full or partial refund

If a return is required, a prepaid return label may be provided.

Buyer's Remorse Returns

If you decide you no longer want an item:

•Return acceptance is subject to supplier approval.

•Return shipping costs are the customer's responsibility.

•Restocking fees may apply.

•Any applicable restocking fee will not exceed 35% of the purchase price.

Return Shipping Costs

Unless the return is due to a damaged, defective, incorrect, or mis-shipped item:

•Customers are responsible for return shipping costs.

•Original shipping charges are non-refundable.

•Return shipping costs may be deducted from approved refunds when applicable.

We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items.

Returned Merchandise Inspection

All returned merchandise may be inspected before a refund or replacement is approved.

Refund eligibility depends on the returned item's condition and compliance with the supplier's return requirements.

Refund Processing

Once a return has been approved:

•Refunds are generally processed within 3 business days.

Depending on your payment provider, financial institution, or credit card company, it may take an additional 3–10 business days for the refund to appear on your account.

Replacement Orders

Approved replacement orders are generally shipped within approximately 5 business days, depending on supplier inventory availability.

Order Cancellations

Before Shipment

Cancellation requests should be submitted as soon as possible.

Because many of our suppliers begin processing orders quickly, cancellations cannot be guaranteed after an order has been submitted.

We'll make every reasonable effort to stop shipment before fulfillment begins.

Supplier Unable to Fulfill an Order

If a supplier cannot fulfill your order due to inventory shortages or other fulfillment issues, your order will be canceled and you'll receive a full refund.

Orders Already Shipped

Once an order has shipped, it cannot usually be canceled.

If you no longer want the item, the order will generally be handled according to this Return & Refund Policy after delivery.

Refused Deliveries

If a customer refuses delivery or fails to accept a shipment that is otherwise deliverable:

•Return shipping charges

•Carrier fees

•Applicable supplier restocking fees

may be deducted from any approved refund.

Lost Packages

If tracking confirms that a package has been lost during shipment, we'll work with the supplier to provide either:

•A replacement shipment, or

•A refund

Shipping Delays

Shipping delays alone do not automatically qualify for refunds.

However, if an order experiences an excessive delay without meaningful tracking updates, we'll review the situation with the supplier and determine an appropriate resolution.

Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Any changes become effective immediately upon publication on this website.

Contact Us

If you have questions regarding returns or refunds, please contact our customer support team through our Contact Us page.

Contact - Inside Outside Gear - Checkout