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The Tempest Weather System currently only ships within the United States (US), Canada (CAN) and the United Kingdom (UK). To subscribe to be notified of added shipping availability in other countries, please fill out THIS FORM.

Free Standard Shipping Policy

Tempest offers free standard shipping within the US, UK and CAN on orders over $50 USD. For standard shipping within the continental US we typically use United Parcel Service (UPS) or the US Postal Service (USPS) to deliver packages from the Tempest fulfillment center in Daytona Beach, Florida, USA. We may also, in our sole discretion, use other qualified parcel carriers at any time.

Expedited Shipping

Customers may have the option to pay for expedited shipping at checkout, at their own expense. While we strive to get your order to you quickly, please note that expedited shipping delivery dates are dependent on the carrier, and Tempest cannot guarantee them.

International Orders & Customs

Some Tempest products can be shipped outside of the US, CAN and UK. As the customer and importer, you are liable for all import duties (including VAT), customs, and local taxes levied by your country of residence. Please note that your order total displayed at checkout may not include all of these additional duties, fees, or taxes. In some cases, the contracted carrier (e.g., USPS) will hand off a package to a local post for final delivery, which may incur an additional fee which is your responsibility to pay. The local carrier will inform you of any additional duties before they deliver your shipment. Tempest cannot control these fees and is not responsible for their payment.

You acknowledge and agree that payment of customs, carrier, duty, or other fees may be necessary to release your order from customs or for you to receive your shipment. We are not responsible for any packages held by international customs agencies or any carrier, and we are not responsible for informing you of these agencies and their actions (that is beyond our control!). Please check with your country’s customs office to determine their procedures and any potential charges. If you choose to refuse the customs fee and the shipment is returned back to Tempest, we will refund your purchase price and any taxes you paid for your purchase through our store, less a non-refundable shipping and handling fee.

Delays in Transit

It is rare that a package be delayed in transit and we are very sorry if this has happened to your order. If you are ordering within the US or UK and see a delay of 3 or more business days with no movement, please reach out to support@tempest.earth. The team can then reach out to the carrier to check status and if needed, file a tracking claim.

If you are ordering outside of these regions, please allow up to 21 days for your package to reach you before contacting Tempest.

Delays in Holiday Shipping

Delays are expected during high volume shipping times. Although we cannot guarantee a delay-free process within the shipping service, Tempest does suggest placing orders at least 10 days in advance of expected delivery in the US and UK. This will give your package a better chance of arriving in time for your holiday or event. Tracking information can be found in the shipping notification email you received from Tempest.

If you are ordering outside of these regions, please consider ordering at least 21 days in advance of expected delivery.

Returns

For more information about our returns and refund policies, please visit our support center.

Contact - Tempest - Checkout

Unconditional 60-Day Return Policy - All of our non-sale Devices come with a 60-day money back guarantee from the date of purchase. To be eligible for our 60-Day Return Policy, your Device must be in new or reasonable condition per normal use and in its original packaging. Devices may not be altered or damaged in any way. Please contact us to request a return. We will ask you to return the Device to us and begin processing your refund once we receive and inspect the returned Device. You are responsible for paying return shipping costs.

Sale Items - From time to time we may offer special sale priced items. Sale items are final-sale and not eligible for refund.

Exchanges - If you receive a defective or damaged item, it may be eligible for exchange or replacement. Please Contact Us if you need to request an exchange or replacement. We will ask you to return the defective or damaged item to:

WeatherFlow-Tempest, Inc

1 Aerospace Blvd

ATMF - First Floor

Daytona Beach, FL 32114

You are responsible for paying return shipping costs. Shipping costs are non-refundable. If we provide you with a pre-paid return label, we will deduct the cost of return shipping from any refund we issue to you. Depending on where you live, the time it may take for your return to reach us, or your replacement product to reach you, may vary. If you are shipping an item over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we have no responsibility or obligation if it gets lost in transit.

Refund Processing - If we issue you a refund for any reason, we will issue you a credit for the purchase price plus applicable taxes, less any non-refundable shipping costs, to your original payment method. It may take up to 8 weeks before you see your refund in your account. If you still have not received your refund after 8 weeks, please Contact Us , and we will help you locate the missing funds.

Contact - Tempest - Checkout