TITANIUM - Medium Expandable Spinner

Orders placed on us.delsey.com are usually shipped within 5-7 business days.

AVAILABILITY

All orders are subject to product availability.

SHIPPING METHODS AND RATES

•Orders may arrive in more than one package

•Orders are processed Monday - Friday, 9 AM - 5 PM ET excluding federal holidays

DELIVERY WITHIN NORTH AMERICA

Contiguous United States (48 states and D.C.)

Standard Shipping : Consumer orders totaling less than $199.99 USD (before taxes and after discounts) qualify for Standard shipping through UPS Ground. Price is calculated based on destination and will be presented at checkout.

Free Standard Shippin g: Consumer orders totaling $200.00 USD or more (before taxes and after discounts) qualify for free Standard shipping through UPS Ground.

Shipping is not available to Alaska or Hawaii, U.S. APO or FPO, or U.S. Territories at this time.

Canada

Standard Shipping : All consumer orders qualify for Standard ground shipping. Price is calculated based on destination and will be presented at checkout.

Free shipping is not available to Canadian customers at this time.

Mexico

Shipping is not available to Mexico or Central America customers at this time.

Delivery Time

The approximate delivery time is between 2-5 business days, depending on location.

Delivery times are estimated and may vary by carrier. We will work as quickly as possible to ship your items. Please allow 1-2 business days for order processing. You will receive an email confirmation with your tracking number when your item(s) ship.

DELIVERY OUTSIDE NORTH AMERICA

DELSEY PARIS is a global brand headquartered in Paris, France. Please visit www.int.delsey.com to view product availability and shipping options in your country.

FREQUENTLY ASKED QUESTIONS

Where is my order?To check your order status, please go to our Order Status page and enter your order number and email address for the most up-to-date information. Your order number can be found in your confirmation email.What is the return policy?To find our return policy, please see our Returns Policy . DELSEY PARIS reserves the right to change the above shipping terms and conditions, including applicable shipping rates and fees, at any time for any reason without notice.

us.delsey.com guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 100 days of the original shipment for a prompt refund. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.

If you return any part of your order and that order was part of a promotion, any refund may be reduced.

Colors displayed on our website may vary from the actual fabric color due to screen resolution or individual interpretation. We make every effort to ensure that the images on our site accurately represent our products. We are available for support via our online form if you have any questions regarding a product prior to purchase.

Online Return Instructions

We offer easy return shipping with a pre-paid return label. Once per item, cost of return shipping will be deducted from your refund as follows:

Return of suitcases or duffels: $25.00 USD ($35.00 CAD)

•Return of small bags: $15.00 USD ($20.00 CAD)

•Visit the Online Return Center to create a return.

•Follow the instructions to request a return authorization, entering your customer information to first locate the order, and then initiate the return process choosing the appropriate return reason.

•Print out the provided pre-paid return label and return authorization.

•Please place the return authorization paperwork inside the return package. This will allow for faster refund processing.

Items must be returned in brand-new, unused condition, with all hang tags and packaging intact. Refunds will be issued in the original form of payment used to purchase the item.

If you can't locate your order number or need assistance with the return process, please email us via the online form .

Damaged or Incorrect Shipment

If your merchandise was damaged in transit, is defective, or is not what you ordered, you must contact our Customer Service team within 72 hours of delivery to report the issue.

To begin the process:

Visit the Customer Service Contact Form to create a ticket

•Enter your customer information and provide images of the damaged product. A customer service representative will review to find the appropriate solution.

All returns are inspected by our warehouse, and the return fee will be waived if your item is found to be damaged or incorrect. If the item is not deemed damaged or incorrect, your refund will be less the return fee, as follows:

•Return of suitcases or duffels: $25.00 USD ($35.00 CAD)

•Return of small bags: $15.00 USD ($20.00 CAD)

Refunds will be issued in the original form of payment used to purchase the item. If you need the order quickly you may place another order, while you wait for your refund. Please email our customer service team via the online form if you need assistance.

Exchange Policy

We do not accept orders or items for exchange. If you need a different size, color or product, please return your item(s) for a refund and place a new order at your convenience. Placing the new order now ensures that you will receive it quickly and that it won't go out of stock.