The Starter Bundle

Shipping At Remi, we work hard to get your order out as quickly as possible. Below is everything you need to know about shipping and what to do if something goes wrong in transit. Where We Ship We currently ship within the United States, including Alaska, Hawaii, Puerto Rico, and U.S. Military APO addresses. At this time, we do not ship internationally. Order Processing Most orders are processed within 1–3 business days . Custom Products For Custom Night Guards, Custom Retainers, Custom Whitening Trays, and Night Guard Bundles : Your impression kit will ship within 2–3 business days of placing your order. Once we receive your completed impressions back at our lab, your custom dental appliance will be made and shipped within 14 business days . Rush Service If you purchase Rush Service , your custom appliance will ship within 5 business days after we receive your impressions. Other Products All other products typically ship within 2–3 business days . Please note that processing times are separate from carrier transit times and may vary during holidays, high-volume periods, or unexpected shipping delays. Shipping Methods First Shipment Orders ship via USPS. Available options include: USPS Standard (typically 5–8 business days) USPS Ground Advantage USPS Priority Mail (typically 2–3 business days) USPS Priority Mail Express (typically 1 business day) Recurring Subscription Shipment…

Refund policy At Remi, we believe in exceptional customer service, and that starts with our policies on returns and order cancellations/modifications. If you have any questions on our policies, please reach out to our team - we are here to help. Returns & Refunds 45-Night Perfect Fit Guarantee (for Night Guards) - If you are dissatisfied with your night guard for any reason, please contact us within 45 days upon receipt, and we will be happy to make it right by either creating a new guard for you or refunding your order. With Remi’s 45-Night Perfect Fit Guarantee, if you experience any fit issues, you can rest easy knowing that Remi team will work with you to get the fit just right. Simply contact us within 45 days of receiving your night guards with a photo and a brief description, and we will work hard to make the fit just right or send out a new impression kit as necessary. 365-Day Risk-Free Guarantee (for Ultrasonic Cleaning Device & UV Toothbrush Sanitizer) - If you are dissatisfied with your Ultrasonic Cleaning Device or UV Toothbrush Sanitizer for any reason, please contact us within 365 days upon receipt, and we will be happy to make it right by either creating a new guard for you or refunding your order. Remi is dedicated to offering items of the highest caliber, and for a period of three hundred and sixty-five (365) days following the delivery of the Ultrasonic device…