The Complete Clean Bundle

At Remi, we work hard to get your order out as quickly as possible. Below is everything you need to know about shipping and what to do if something goes wrong in transit.

Where We Ship

We currently ship within the United States, including Alaska, Hawaii, Puerto Rico, and U.S. Military APO addresses.

At this time, we do not ship internationally.

Order Processing

Most orders are processed within 1–3 business days .

Custom Products

For Custom Night Guards, Custom Retainers, Custom Whitening Trays, and Night Guard Bundles :

Your impression kit will ship within 2–3 business days of placing your order.

Once we receive your completed impressions back at our lab, your custom dental appliance will be made and shipped within 14 business days .

Rush Service

If you purchase Rush Service , your custom appliance will ship within 5 business days after we receive your impressions.

Other Products

All other products typically ship within 2–3 business days .

Please note that processing times are separate from carrier transit times and may vary during holidays, high-volume periods, or unexpected shipping delays.

Shipping Methods

First Shipment

Orders ship via USPS. Available options include:

USPS Standard (typically 5–8 business days)

USPS Ground Advantage

USPS Priority Mail (typically 2–3 business days)

USPS Priority Mail Express (typically 1 business day)

Recurring Subscription Shipments

Recurring subscription shipments include free USPS Standard shipping and typically arrive within 5–8 business days after shipment .

Subscription Renewals

We’ll send renewal reminders 5 days and 3 days before your next subscription order is processed.

Renewal orders begin processing within 48 hours of generating. Once processing begins, you will receive shipment confirmation and tracking once your order has been prepared.

Depending on the product and fulfillment timing, recurring renewal orders may take 1–2 weeks to process and ship.

If you need to make any changes to your upcoming subscription order, including updating your address, changing products, skipping a shipment, or canceling, those changes must be made before your renewal date . Once a renewal order has started processing, we may not be able to make changes.

Lost, Damaged, or Stolen Packages

If your package is lost, damaged, or stolen in transit, please contact us as soon as possible.

We offer Package Protection at checkout for eligible orders. Package Protection only applies to the order it is purchased with and does not automatically apply to future subscription renewals.

For Package Protection claims, you can file a claim through our website or email packageprotection@shopremi.com .

Claim Windows

Stolen packages: file between 7 and 30 days after the marked delivery date

Lost domestic packages: file within 60 days of the last tracking update

Damaged items: file within 10 days of delivery

Return to sender orders: file within 30 days of return-to-sender status

If your order does not include Package Protection and you do not receive an expected shipment, please contact support@shopremi.com .

Please note that we are unable to reship or refund orders marked as delivered more than 7 days after the delivery date.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you move or need to update your address, please contact support@shopremi.com before your order ships or before your subscription renewal date.

If an incorrect address is entered at checkout, or an address changes without notice, Remi is not responsible for lost packages or reshipment costs resulting from that error.

Cancellations

We start processing orders quickly, so we cannot guarantee that an order can be canceled before it ships.

If you’d like to request a cancellation, please email support@shopremi.com as soon as possible and we’ll do our best to help.

Returns & Exchanges

For return or exchange questions, please contact support@shopremi.com .

Items must be returned with original packaging, including any applicable boxes or materials, in accordance with our return policy.

Questions?

For general shipping questions, email support@shopremi.com .

For Package Protection claims, email packageprotection@shopremi.com or file a claim through our website.

At Remi, we believe in exceptional customer service, and that starts with our policies on returns and order cancellations/modifications. If you have any questions on our policies, please reach out to our team - we are here to help.

Returns & Refunds

45-Night Perfect Fit Guarantee (for Night Guards) - If you are dissatisfied with your night guard for any reason, please contact us within 45 days upon receipt, and we will be happy to make it right by either creating a new guard for you or refunding your order.

With Remi’s 45-Night Perfect Fit Guarantee, if you experience any fit issues, you can rest easy knowing that Remi team will work with you to get the fit just right. Simply contact us within 45 days of receiving your night guards with a photo and a brief description, and we will work hard to make the fit just right or send out a new impression kit as necessary.

365-Day Risk-Free Guarantee (for Ultrasonic Cleaning Device & UV Toothbrush Sanitizer) - If you are dissatisfied with your Ultrasonic Cleaning Device or UV Toothbrush Sanitizer for any reason, please contact us within 365 days upon receipt, and we will be happy to make it right by either creating a new guard for you or refunding your order.

Remi is dedicated to offering items of the highest caliber, and for a period of three hundred and sixty-five (365) days following the delivery of the Ultrasonic device or UV Toothbrush Sanitizer, Remi will guarantee the device against manufacturing and material flaws. Simply contact us within 365 days of receiving your product with a photo and a brief description, and we will provide a replacement or a refund as necessary. This guarantee does not cover product damage caused by accident, tampering, misuse, or abuse. The guarantee will be void if the item is opened to reveal the electronics. Please email us for further assistance.

Order Modifications & CancellationsIf you would like to cancel or modify your order, please email us after you receive your order confirmation, and we will help with whatever you need.

For any additional questions, your Remi Support team can be reached at support@shopremi.com or 1 (800) 234-1874