Stroller Clips 2-Pack - Universal Pram Hooks & Pegs

Mamanest Shipping Policy

At Mamanest, every order is handled with exceptional care. We take pride in ensuring your items arrive beautifully prepared and delivered with the level of quality you deserve.

Order Processing

Each order is thoughtfully prepared before shipment.

Please allow 1–3 business days for our team to carefully pack and process your order. During busy periods, processing may extend slightly, but we always prioritise quality and precision.

Delivery Timeframe

Once your order has been dispatched, delivery typically takes 4-9 business days.

Shipping times may vary based on your location, courier availability, and seasonal demand. Rest assured, we work with trusted couriers to ensure a seamless delivery experience.

Tracking Your Order

You will receive a tracking link via email once your parcel has been shipped.

Please allow up to 24 hours for tracking updates to appear.

Delays & Unexpected Circumstances

While we aim to deliver within the expected timeframe, external factors such as weather, courier delays, or public holidays may occasionally extend shipping times. We appreciate your understanding and patience.

Address Accuracy

Please ensure all shipping details provided at checkout are correct.

Once an order has been processed, we may be unable to make changes to the address.

Lost or Missing Parcels

If your parcel appears delayed or missing, our support team is here to help.

Contact us, and we will promptly investigate with the courier to ensure a resolution.

if you’d like to contact us for any further questions, please contact us at mamanestcontact@gmail.com

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at mamanestcontact@gmail.com . Please note that returns will need to be sent to the following address: 6 Ettalong street auburn 2144 Sydney NSW If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at mamanestcontact@gmail.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at zanefencing@hotmail.com.

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