solar wall light

Last updated: 2 - February - 2024

Domestic Shipping (USA):

Sell My Stuff is pleased to offer reliable and efficient shipping services to our valued customers across the United States. Our dedicated team ensures that your orders are processed promptly, and we work with trusted carriers to deliver your items in a timely manner.

Processing Time: Orders are typically processed within 3-5 business days after they are placed. Please note that this processing time may be extended during peak seasons or promotional periods.

Shipping Time: Once your order has been processed, shipping times may vary depending on your location. Standard shipping within the United States generally takes 3-5 business days. For expedited shipping options, please refer to the available choices during the checkout process.

Shipping Costs: Shipping costs are calculated based on the weight of your order and the selected shipping method. You can view the shipping costs at checkout before completing your purchase.

Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your shipment in real-time.

International Shipping:

Sell My Stuff welcomes customers from around the world. We are pleased to offer international shipping to bring our quality products to your doorstep, regardless of your location.

Processing Time: International orders are typically processed within 3-5 business days after confirmation.

Shipping Time: Shipping times for international orders may vary based on your location and the chosen shipping method. Standard international shipping may take 7-21 business days. Please note that customs processing times may impact delivery schedules.

Shipping Costs: International shipping costs are calculated based on the weight of your order and the destination country. These costs will be displayed during the checkout process.

Customs and Duties: International customers are responsible for any customs duties, taxes, or fees levied by their respective countries. Sell My Stuff is not responsible for any delays or additional charges incurred during the customs clearance process.

Order Tracking: Similar to domestic orders, international customers will receive a confirmation email with a tracking number once their order has been shipped.

Delivery Service Anywhere in the World:

Sell My Stuff is committed to providing a seamless shopping experience for customers worldwide. If you reside outside the United States and your country is not listed during checkout, please contact our customer support at info@sellmystuff.shop to inquire about special arrangements for delivery to your location.

Important Information:

Payment Confirmation and Chargebacks: Once you confirm your payment, you cannot initiate a chargeback. Orders are shipped within 3 to 5 days, and you will receive your tracking number accordingly. Your order will arrive within 20 days, with a maximum delivery time of 25 days due to international shipping.

Chargeback Policy: Customers are not allowed to initiate a chargeback once the order is confirmed. If you receive a damaged piece, please email us at info@sellmystuff.shop or call us at (888) 401-6255 for a return or refund. Chargebacks are not permitted once the product is on its way.

For any shipping-related inquiries or assistance, please feel free to contact our customer service team at info@sellmystuff.shop or call (888) 401-6255.

Thank you for choosing Sell My Stuff. We look forward to serving you and delivering our quality products to your doorstep, wherever you are in the world.

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Sell My Stuff – Return, Refund & Exchange Policy

At Sell My Stuff, your satisfaction matters to us. Please read our updated return and refund policy carefully.

Return Eligibility (Important)

Returns and refunds are ONLY possible if you received a damaged item, wrong item, or wrong size.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@sellmystuff.shop . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@sellmystuff.shop .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@sellmystuff.shop.

We do not accept returns for any other reason (such as change of mind, dislike, or sizing issues caused by customer choice).

To be eligible for a return:

The item must be unworn/unused, with tags, and in the original packaging.

You must provide the receipt or proof of purchase.

You must contact us within 30 days of receiving your order.

How to Start a Return

Email us at info@sellmystuff.shop or call (888) 401-6255.

If your return request is approved, we will:

Send you a return shipping label, and

Provide instructions for sending back your item.

Items sent back without prior approval will not be accepted.

Damaged, Defective, or Wrong Item Received

Please inspect your order immediately upon delivery.If the item is damaged, defective, or you received the wrong size/item, contact us right away so we can resolve the issue quickly.

We will offer:

A replacement, OR

A refund (once the item is returned and inspected).

Exchanges

If you received a wrong size or wrong item, you may exchange it.

Shipping & Delivery

Orders ship within 3–5 days.

Delivery takes 14 days, with a maximum of 25 days due to international shipping.

Refunds

Once your return is received and inspected, we will notify you.If approved, your refund will be issued to your original payment method within 10 business days.

If more than 15 business days pass after approval, please contact us.

Chargeback Policy

Once your payment is confirmed and the item is shipped, chargebacks are NOT allowed.If your item arrives damaged or incorrect, contact our support team for a proper return or refund.

Contact Us

📧 Email: info@sellmystuff.shop 📞 Phone: (888) 401-6255

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