Schylling - SPRG | Sproing

Exchanges – online and in-store purchases

Our exchange policy lasts 60 days from the date of purchase. If 60 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused, and in the same condition that you received it. It must also be in the original unopened packaging.

Several types of goods are exempt from being exchanged. This includes gift cards, clothing, and other items that babies often put into their mouths. We reserve the right to refuse any exchanges.

We only exchange defective items within 60 days of purchase. If you need to exchange an online purchase of a defective item for the same item, send us an email at orders@castletoys.ca and send your item, packing list, and receipt/invoice to: Castle Toys #101, 5718 1A Street SW, Calgary ALBERTA Canada, T2H0E8. If you’ve purchased your item in-store please bring it back to the store for an exchange along with your receipt and/or Castle Toys gift sticker.