Schylling GROOVY SPROING (Color Chosen at Random)

Shipping Costs are automatically generated based on the weight of combined products, dimensions of the shipping box and location of shipping address.

The estimated delivery/arrival times listed on our website for orders in your cart are auto-calculated by the shipping method you select (ex - USPS Ground Advantage vs UPS Ground). We have little control over the delays caused while the item(s) is/are being shipped to you. Please note again that this timeframe is an estimate and not set in stone. If a faster deliver is needed - we recommend USPS Priority or a UPS Ground 2 day or next day shipping options.

If you select Free Shipping (when offered) we will select the carrier of our choice and may or may not include tracking or insurance. When choosing a shipping option at checkout - If the item(s) being shipped requires a larger dimension shipping box, our shipping department may change the shipping to a different carrier based on the cost of the shipment or when USPS does not accept a shipment with the larger dimension size (ex- item is too large to send via USPS). We do take in account the estimated shipping dates when making this change and at times this change may allow you to receive the item sooner (example - you paid for USPS ground advantage, but we changed this to UPS Ground). We also have to follow shipping regulations for HAZMAT items such as paint and Lithium Ion batteries. These items must go out via ground transportation (UPS Ground or USPS Ground Advantage).

We strive to ship most orders within 48 business hours from when the order was placed (excluding holidays and weekends). Tracking is included with all UPS and USPS shipments. If there is a concern of a lost or missing packages - please contact us so we can start the process of tracking the shipment with the carrier. Should you receive a broken item due to shipping, please contact us via email with photo proof of the damaged shipping box including the shipping label and damaged photos of the item itself. We will start the claim with the shipping service on your behalf.

White Rose Hobbies has no control in any delays of delivery due to the postal service or UPS. If you have concern regarding a delay in your delivery/tracking - please contact the carrier directly as well as making us aware of the issue.

Please note again - when selecting the USPS Ground Advantage shipping service (typically the cheapest shipping option available) - this is the slowest shipping option available and it also has the most shipping delays and least amount of tracking scans. We get weekly notifications in delayed shipments when this method was selected. Please be aware that we will help track any shipments with delays, but we are unable to file a claim for a package as being lost until it hasn't delivered for 15 days after the item was shipped out. We want to warn our customer that if an order placed is needed within a certain timeframe - the USPS Ground Advantage shipping option is not recommended. Most delays deliver within the 15 days before a claim can be started, however we have seen some deliver up to over a month late long after a claim was filed and considered LOST and the customer was refunded.

USPS and UPS shipments carry the minimum level of insurance. If you would like to purchase additional insurance please contact us at 717-505-8676 or support@whiterosehobbies.com

Hazmat/Liquids/Batteries

We have most hazmat liquid and items with batteries configured to use a ground shipment option. If for some reason USPS Priority is selected for some of these items we will automatically ship them via a ground option. Shipping of paints/batteries or other hazmat items cannot be shipped internationally due to requiring ground shipping - these orders will be cancelled/refunded.

Import Duty, GST/VAT & Other Charges

Our shipping quotes for international shipping methods may not include Import Duty, GST/VAT or other carrier fees for shipments outside the of the USA and you may need to pay any additional charges at the time of delivery. Shipping quotes for USPS shipping methods do NOT include Import Duty, GST/VAT or other carrier fees for shipments outside the of the USA. You may need to pay these charges at the time of delivery to your shipping address.

Contact - White Rose Hobbies - Checkout

Thanks for shopping with White Rose Hobbies. If you are not satisfied with your purchase, we are here to help.

You have 30 calendar days to make a return at our store with the receipt. To be eligible for a return your item must be unused, in original packaging, and in the condition it was at time of purchase. Returns and refunds will be issued with management approval following inspection of the product. Refunds will be issued in the original form of payment.

All electronic sales RC or Model Trains are final and NOT eligible for return. Due to the sensitive nature of DC/DCC Locomotives, DCC Decoders & Accessories are subject to "Manufacturer Warranty" please contact the manufacturer directly for all technical issues. Most all of the product lines we carry have great support after the sale. Consult our Technical Support Directory for more information.

Based on item demand and availability your item may be subject to a 20% restocking fee.

All consignment, used, and NOS (new old stock) items are NOT eligible for a refund and/or exchange. These items are sold AS IS.

Items without a receipt or proof of purchase will be granted store credit at the management's discretion.

White Rose Hobbies is not liable for new product purchases with an issue out of the box or packaging. Any product issues should go through the manufacturer's customer service and warranty.

We reserve the right to change our refund policy at any time and at the discretion of management.

Website Return Policy

Thanks for shopping with White Rose Hobbies. If you are not satisfied with your purchase, we are here to help. Please contact us via phone at (717) 505-8676 or e-mail us at support@whiterosehobbies.com before sending anything back to us.

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in original packaging and in the same condition it was when you received it. Returns and refunds will be issued with management approval following inspection of the product. Refunds will be issued in the original form of payment.

All electronic sales are final and NOT eligible for return. This includes RC and model railroad items. Please see our Support Warranty page for Support information. If you would like us to test anything before we ship it please contact us before placing your order.

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your payment method. You will receive the credit back to your card (if a credit card was used) within 24-72 business hours of the issue, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Based on item demand and availability your item may be subject to a 20% restocking fee at the discretion of White Rose Hobbies Management.

All consignment, used, like new and NOS (new old stock) items are NOT eligible for a refund and/or exchange. These items are sold AS IS. Please call ahead of time to ask questions regarding the condition of the product or for pictures of the item.

White Rose Hobbies is not liable for new product purchases with an issue out of the box or packaging. Any product issues must go through the manufacturer's customer service and warranty. Most manufacturer’s prefer customers to call them directly with issues versus dealing with the seller.

We reserve the right to change our refund policy at any time and at the discretion of management.

Contact - White Rose Hobbies - Checkout