Portable Storage Cable Organizer (Assorted)

Delivery and delivery time

1. All products in one order form will be delivered in one shipment.

2. All complaints in respect of incomplete delivery, defective or incorrect goods must be reported to Universal Retails . on feedback/complaint form (RED Form) at the time of delivery, if issues are not reported on feedback/complaint form than its assured that products are delivered in excellent condition and complaint will not be catered.

3. Failure to inform the company of any alleged affect in accordance with clause 9 (b) shall be conclusive evidence that company has satisfactorily performed its obligations and that the Products have been accepted without any defect, damage or incorrect quantity etc.

4. Delivery dates are submitted without liability for delay however occasioned. The company will in no case, be liable for any compensation / damage / refund of advance etc. for any deliveries which are made beyond the delivery date and time.

• Universal Retails . will not be responsible for any damage caused while taking goods through narrow corridors and stairwells.

• Deliveries above ground floor will be charged extra amount in case there is no cargo elevator available.

• Standard orders will be booked within 60 days.

• Universal Retails . will not be liable for any advance orders beyond 60 days in the event of revision of prices, change in design, and discontinuation of product.

Universal Retails . reserves the right for cancellation at the discretion of Universal Retails .

• We do not commit any kind of warranty for discounted/discontinued and imported outdoor furniture products.

• We do not allow customization/modification in our furniture products including installation of locks, any customization/modification will void the product warranty.

• Goods once sold/delivered and accepted will not be taken back or exchanged.

• The company reserves the right unconditionally:

• To revise the product price. • To reduce the volume of products ordered by a purchases and will be charged accordingly. • To defer the date of any order delivery. • To cancel the order.

Universal Retails . is prevented from or delayed in carrying on of its business due to extraordinary unavoidable circumstances i.e. beyond the reasonable control of the Company including, but not limited to war or national emergency, acts of terrorism, protest, riots, fire, explosion, flood, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers for or suppliers to the Company.

• All applicable government taxes will be applied at the time of delivery.

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Returns, Exchanges & Cancellations – FAQs

1. Can I cancel my order after placing it? No. Orders cannot be cancelled once they have been placed. 2. What should I do if I receive a damaged or incorrect product? If the product you receive is damaged or not as described on our website, please contact us immediately via WhatsApp at 0300-0422488.

3. What is the reporting timeline for return or exchange requests? All return or exchange requests must be reported within 48 hours of receiving the shipment. Only valid reasons, such as damage or an incorrect product, will be considered.

4. Is there a specific timeline for exchange eligibility? Yes. To be eligible for an exchange: The issue must be reported within 24 hours of delivery, and Clear unpacking videos or images must be provided as proof.

5. What proof is required to process my complaint? You must share clear unpacking videos or images showing the issue with the product. Photos of the outer and inner packaging may also be required.

6. How long does the exchange process take? Once the complaint is registered and coordinated with the courier service, the product will be picked up and the exchange dispatched within 15 working days.

7. What happens if the ordered product is not available for exchange? If the originally ordered product is unavailable, we will provide you with alternative product options to choose from.

8. In what condition should the product be returned? The product must be returned in its original condition and original packaging.

9. Can I return or refund a product due to a change of mind? No. Change-of-mind returns or refunds are not allowed if the product is delivered as shown on the website and in perfect condition.

10. Are promotional or discounted products refundable? No. Promotional and discounted products are non-refundable.

11. What if I receive a damaged product but do not want an exchange? If you do not wish to receive a replacement, we will issue a Habitt Gift Card equal to the value of the item.

12. Will I be charged for a replacement of a damaged product? No. A replacement of the same article will be provided at no additional cost.

13. What are the terms of the Habitt Gift Card? Valid for 30 days, c an be used to purchase any product on our website

14. How can I contact customer support? You can reach our customer support team via WhatsApp at 0300-0422488 for assistance with any order-related concerns.

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