Reusable Cable Organizer

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by items. PROCESSING TIME

As soon as we receive your order, we process your item in 2-3 business days, this includes production time since most of the products are made to order. Estimated Delivery As soon the order is processed, we will be sending tracking information to the email used during the purchase. It may take approximately 4-5 days delivery. (Shipping carriers are experiencing delays due to the COVID-19 pandemic) If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@gifthavenn.com . If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries). RETURNS AND REFUND GUARANTEE For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap. All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

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We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following: (1) Items must be sent in the same condition as you received using our return label provided by our customer service representatives. (2) Email us at info@gifthavenn.com (Name, Order Number, and any information about why you request a refund). We have a 30-day money-back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund, and it may take 3-5 business days to process through your bank.

Do not send your purchase back to the address from which it came.

Returned to Sender

If you provide the wrong address and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance. A 30% restocking fee will also be taken out of the refund.

Sometimes, the manufacturer refuses these packages, and the postal carrier destroys them. Sometimes, they are lost in transit. If we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provide the correct address, we will reship the order to that address free of charge. You must pay the shipping and handling fee if you want to change the address.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Apparel, Mugs, and Ornaments orders cannot be canceled or modified.

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging, and we do not guarantee their condition.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. Unfortunately, if 60 days have passed since your purchase was received, we can’t offer you a refund or replacement.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@gifthavenn.com . Please note that returns will need to be sent to the following address: [ 2709 N Hayden Island Dr, STE 107974 Portland, Oregon, 97217, USA ] If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@gifthavenn.com .

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period.Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@gifthavenn.com.

For inquiries and any other concerns, you may contact us through the following channels: Email: info@gifthavenn.com Call/SMS: ✆ 516 531-3081. STORE HOURS 7 AM-5PM

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