PDP Afterglow™ Wireless Controller - Nintendo Switch™

The shipping choices available from our Site's online store are estimates and do not guarantee the date of delivery. In no event will we be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery. Your package will be processed using the selected shipping method, typically within 1-2 business day of your order being been approved (depending on Product availability and the time of day your order is submitted). All Priority orders are processed at the Signature Required service. After your package has been shipped, you will receive an email containing a shipping confirmation, tracking number and carrier information. In order to avoid any additional return shipping charges, make sure that a household member is there to receive your package. If your Order contains several Products, such Products may be delivered on different days.

Packages returned to our fulfillment centers, due to incorrect addresses will be subject to return shipping fees.

Orders are not processed or shipped on the weekends and holidays. Weekend days should not be considered when calculating your delivery date.

We do not ship outside of the United States of America and certain of its foreign territories.

We ask for your patience with tracking updates or potential delivery delays due to increased national shipping volume beyond our control.

All orders placed after 2:30pm EST, regardless of shipping option, are processed the next business day (Monday-Friday). We only ship domestically.

SHIPPING METHOD All US Except Puerto Rico

COST

ESTIMATED DELIVERY TIME

USPS - Parts & Accessories (under 1lb)

$4.99

1-7 Business Days

Ground Shipping

$9.99FREE on all orders over $39

90% delivered in 1-2 Business Days100% 3-4 Business Days

Expedited

$22.00* (VelocityOne Flight: $35, Race Wheel, $70)

2 Day Air (Mon-Fri)

Priority | Overnight

$43.00* (VelocityOne Flight: $55, Race Wheel, $120)

1 Day Air (Mon-Fri)

*all items except VelocityOne Flight & Race Wheel

SHIPPING METHOD Puerto Rico

COST

ESTIMATED DELIVERY TIME

USPS - Parts & Accessories (under 1lb)

$4.99

1-7 Business Days

Standard Shipping

$9.99FREE on all orders over $39

1-7 Business Days

Expedited

$22.00* (VelocityOne Flight: $35, Race Wheel, $70)

1-3 day (Mon-Fri)

*all items except VelocityOne Flight & Race Wheel

Contact - Turtle Beach USA - Checkout

Customers who have purchased Products from TurtleBeach.com have within 30 days from the time they receive the Product(s) to return the Product(s) for a full refund. Turtle Beach is offering an extended return window until January 31st, 2026 for any order placed between November 1, 2025 and December 31st, 2025. Once an order has been placed, it cannot be canceled or modified. Products that were not purchased on TurtleBeach.com are not eligible for return under this policy. Products must be returned in their original condition in their original and undamaged packaging to be eligible for return.

For Best Buy Store Pick up orders, you can return your product to any Best Buy location.

To request a refund, please send an email to Customerservice@turtlebeach.com with your order number in the subject line. A sales representative will advise of your return eligibility and/or any additional action(s) that needs to be taken. You may then be issued a Return Merchandise Authorization ("RMA") number that will be emailed to you with further instructions.

Please ship Products in its original packaging back to Turtle Beach with the RMA number clearly marked on the outside of the shipping carton. Also include a copy of the order in the package. Packages without a valid RMA number may be refused and will be returned at your expense. The RMA expires after 20 days, so please be sure to ship the product within 20 days of receiving your RMA, otherwise it may be refused. Additional Product return instructions may be required.

Turtle Beach will pay for return shipping on all exchanges for damaged/defective product or in cases of our order errors. For all other returns, you are responsible for shipping the product back to us via a traceable method. Original shipping fees are non-refundable. Turtle Beach is not responsible for any returned Products lost or damaged in transit.

For any order related questions or concerns, please contact Customer Service at Customerservice@turtlebeach.com . Please be sure to always reference your order number.

Contact - Turtle Beach USA - Checkout