PDP Afterglow Wave Wireless RGB Gaming Controller - Nintendo Switch

International Shipping: We currently sell products in Canada and the United States . We do not offer worldwide shipping.

Pickup Orders: Your pickup orders will be available in 2-4 business days. We will contact you when your order is ready for pickup.

Shipping costs and times:

Delivery time: Order Processing time + Transit time (the Amount of time UPS takes to hand over the product to you)

Order Processing Time: 1–2 business days (Monday–Friday).Orders are not processed on weekends or holidays.

Order Cut-Off Time:Orders placed before 3:00 PM EST (GMT-05:00) are processed the same day.Orders placed after 3:00 PM are processed the next business day.

Shipping costs and delivery time:

For orders in Canada:

Shipping Name

Condition

Transit Time

Shipping Charge

Standard

Orders $299.00 CAD and up

3 to 9 Business days

Free

Express

Orders 0kg–2kg

1 to 2 business days

CA $21.90

Standard

Orders 0kg–2kg

3 to 9 business days

CA$14.90

Standard

Orders 2kg–30kg

3 to 9 business days

CA$21.90

For orders in the United States:

Shipping Name

Condition

Transit Time

Shipping Charge

Standard International

Orders $299.00 USD and up

4 to 8 business days

Free

Express International

Orders 0kg–1.5kg

2 to 3 business days

CA$34.90

Standard International

Orders 0kg–0.5kg

4 to 8 business days

CA$7.90

Standard International

Orders 0.5kg–1.5kg

4 to 8 business days

CA$19.90

Standard International

Orders 1.5kg–30kg

4 to 8 business days

CA$29.90

Note: Delivery time estimates are provided by UPS and may vary due to weather, carrier delays, holidays, or other factors outside our control.

Shipping rates can change and are subject to carrier changes.

Carrier & Tracking Information:

We use UPS as our primary shipping carrier.Once your order has shipped, you will receive a confirmation email with your tracking number, which will activate within 24 hours.

Delivery estimates are provided by UPS and may vary due to carrier delays, weather, holidays, or other factors outside our control.

If your package is delayed or lost, please contact us and we will assist you in resolving the issue.

You can track your Order Here .

Customer Satisfaction: Your satisfaction is our priority - we work with trusted carriers to ensure reliable and timely delivery. If any issues arise during shipping, our support team is here to resolve them quickly and efficiently.

Legal Company Name: PRIME LOADS INC.

Operating As: ShopBrands

Address: 5990 14th Ave, Markham, ON L3S 4M4, Canada

Phone: 905-209-4312

Email: contact@shopbrands.ca

Support Hours: Monday to Friday: 9:00 AM – 5:00 PM EST

Contact - ShopBrands - Checkout

30-Day ReturnsAt ShopBrands, we want you to be completely satisfied with your purchase. We offer 30-day returns on eligible items under the conditions outlined below.

Return Eligibility

NEW (Factory-Sealed) Electronics

No returns or refunds are accepted once the product has been opened by the customer.

•If the item is defective, please contact the manufacturer for warranty support.

•ShopBrands does not provide warranty services directly.

Open Box & Refurbished Items

•Open Box and Refurbished items cannot be returned or refunded.

•These items are fully tested before shipping and may have minor cosmetic imperfections or missing small accessories, which is reflected in the product description.

Items Eligible for Return (Non-Electronics)

•Eligible items must be returned within 30 days in the same condition as delivered and in their original packaging.

•All returns will be inspected before a refund is issued.

Non-Returnable Personal Items

For hygiene and safety reasons, the following items cannot be returned:

•Cosmetics

•Personal health items

•Any other personal-use products listed as "non-returnable" on the product page

Understanding Product Conditions

NEW

Brand-new, factory-sealed items in perfect working condition. The outer packaging may have minor cosmetic wear from storage or handling.Sealed electronics cannot be returned once opened.

NEW OPEN BOX

Like-new items with opened packaging. All accessories included unless otherwise stated.Packaging may show wear (dents, tears, stickers).Open box items cannot be returned.

REFURBISHED

Professionally inspected and restored items. May show minor cosmetic wear.May include original or equivalent accessories and repackaged boxes.Refurbished items cannot be returned.

Damaged or Defective Products

If your parcel arrives damaged:

•If possible, refuse delivery and notify us immediately.

If damage is noticed after delivery:

•Email us within 24 hours at contact@shopbrands.ca

•Include:

•Photos of the damaged item

•Photos of the packaging

•Your order number

•A brief description of the issue

If the product is confirmed damaged or defective upon arrival:

•ShopBrands will cover return shipping costs and issue a return label for shipping

•A replacement will be shipped at no extra charge (if in stock)

•Returned items must use the original packaging

Warranty Information

Some products may include manufacturer warranties. Warranty coverage varies by brand.For warranty claims, please contact the manufacturer directly.

ShopBrands does not issue or administer warranties.

Returns Must Be Sent To

Legal Company Name: PRIME LOADS INC.

Operating As: ShopBrands

Address: 5990 14th Ave, Markham, ON L3S 4M4, Canada

Phone: 905-209-4312

Email: contact@shopbrands.ca

Support Hours: Monday to Friday: 9:00 AM to 5:00 PM EST

Need Help?

Our customer support team is always here to help with return-related questions.Please reach out using the contact information above.

Contact - ShopBrands - Checkout