[part] CZPU Back

Shipping Shipment processing time All orders are processed within 1-2 business days . We use UPS Ground services for the shipping. Shipping rates and delivery estimates Neo Chair offers FREE shipping on chairs in the continental U.S. (excluding Alaska).  The shipping rates on replacement parts are calculated at checkout. Shipment to P.O. boxes or APO/FPO addresses Neo Chair does not ship products to P.O. boxes or APO/FPO addresses. Please use a residential or commercial address. Customs, duties, and taxes Neo Chair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages Neo Chair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. International Shipping Policy Neo Chair currently only ships within the continental U.S., excluding Alaska. Shipping rates for other countries outside the United States cannot be calculated. However, customers have the option to personally arrange a freight forwarding agency to have the item shipped to another country! We will ship the item to a forwarding service location in the US. For more information, email support@neochai…

Refund policy Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original metho…