Osmo Pocket 3 Creator Combo

We are committed to providing a fast, reliable, and transparent delivery service. Our policies are designed to give you peace of mind with every order.

1. Shipping & Insurance Coverage

All orders shipped to the contiguous United States (the 48 adjoining states and Washington D.C.) enjoy free shipping on orders over $200. Orders under $200 will be charged a flat shipping rate of $12.99. Every shipment is protected under our service guarantee.

Note: Orders to Alaska, Hawaii, Puerto Rico, and other U.S. territories may incur additional shipping fees and longer delivery times. Please contact us for a quote before placing your order.

2. Delivery Service & “On-Time” Promise

Service: The Expedited delivery arrives in 3–5 business days. Orders are shipped directly from our local warehouse for the fastest possible transit.

Order Processing: Orders placed Monday–Friday before 4:00 PM (local time) are processed and shipped the same day. Orders placed after the cut-off time or on weekends/holidays will be processed on the next business day.

On-Time Guarantee: We pledge delivery within 3-5 business days from the date your order is dispatched. If your package is delayed beyond this window due to issues within our carrier network, we will provide compensation in accordance with our guarantee program (e.g., shipping credit or partial refund).

3. Delivery Times

The estimated delivery window for each product is displayed on its respective product page. Our records show that over 95% of orders arrive within the promised 3-5 business days.

4. Understanding Delivery Delays

Please be aware that delivery services are not immune to delays. Unavoidable delays may occur due to factors beyond our control, such as:

Severe weather conditions (hurricanes, snowstorms, floods)

Major traffic disruptions or carrier service interruptions

Temporary technical issues with the carrier’s system

5. Our Commitment to You

If your package appears to be delayed, please contact us immediately—we are always here to help.

Eligible delays: For delays caused by carrier network issues (not the uncontrollable circumstances listed above), we will proactively provide compensation as outlined in our guarantee program.

Non-eligible delays: Delays confirmed to be caused by severe weather, natural disasters, or other uncontrollable events are not eligible for shipping cost refunds. However, we will still work with the carrier to expedite delivery and keep you updated.

6. Tax Information

To ensure a transparent checkout experience, here’s what you need to know about taxes:

Prices Shown: The product prices you see while browsing do not include taxes.

Automatic Calculation at Checkout: When you enter your shipping address during checkout, our system will automatically calculate the correct sales tax, VAT, or GST (depending on your region) and add it to your order total.

See the Full Cost: The final order summary, right before you pay, will show a clear breakdown of all costs, including taxes.

Why It’s Required: We are required by law to collect these taxes. This means the tax is a mandatory part of your purchase and cannot be removed.

7. Shipment Tracking & Order Updates

Tracking Number Inquiry: After your order is shipped, a tracking number will be provided so you can monitor your shipment status in real time.

Order Modifications: To update your shipping address or cancel an order, please contact us within 12 hours of placing the order. No modifications can be made once the order has been shipped.

8. Damaged / Lost Shipments

Damaged Packages: If your package arrives damaged, please notify us within 48 hours of delivery and provide photos of the package and damaged items. We will arrange a free replacement or issue a full refund promptly.

Lost Shipments: If the tracking status shows “delivered” but you have not received your order, please contact us within 5 business days. We will initiate a carrier investigation and resolve the issue within 3-5 business days.

9. Overseas Warehouse Address (USA)

•East Coast Warehouse: 1570 S. Washington Avenue, Piscataway, Middlesex County, New Jersey 08854

•West Coast Warehouse: 6509 Kimball Avenue, Chino, CA 91708

Contact - DJI USA Online Store - Checkout

We want you to love what you’ve ordered from djiusa.com. However, if something isn’t quite right—whether you’ve had a change of heart or encountered a product issue—we’re here to help. Please start by reaching out to our Customer Service team to arrange a return. To help us process your return quickly, we ask that you keep all original packaging intact whenever possible.

Standard Return Policy

You may request a refund or replacement within 30 days of receiving your product, provided the following conditions are met. For issues arising after this period, please contact the manufacturer directly regarding warranty support.

Eligibility for Returns & Refunds:

Within 30 days of receipt, for items in new and resalable condition with no signs of use or damage.

Within 30 days of receipt, for items with a verified manufacturing defect.

Returns Cannot Be Accepted If:

The request is made more than 30 days after delivery.

The product is missing original accessories, components, or packaging, or shows signs of wear, damage, or alteration.

A valid proof of purchase (receipt or invoice) is not provided or appears altered.

The issue resulted from unauthorized modifications, misuse, liquid contact, exposure to foreign materials, or improper installation.

Security seals, serial numbers, or warranty stickers have been tampered with.

Damage is due to external factors such as fire, flooding, lightning, or other uncontrollable events.

Other situations outlined in this policy apply.

Return Shipping Costs:

If the return is initiated by the customer for non-defective products, return shipping fees are the customer’s responsibility.

If the return is due to an error on our part (e.g., incorrect or damaged item), we will cover return shipping costs.

Refund Processing Time

Refunds are issued using the original payment method. Processing begins once we receive the returned item and is generally completed within 5-10 business days. Timing may vary depending on your financial institution.

Special Cases

Free Gifts:Any complimentary items included with your order must also be returned. If not returned, their value will be deducted from your refund.

Bundle Purchases:Refunds are only available for the complete bundle. Individual items from a bundle cannot be refunded separately.

Care Refresh Plans:A full refund is available if the plan code has not been activated. To request a refund, contact service@djiusa.com.

Membership Plans:Refunds are available only if the membership has not been activated. Once activated with the third-party provider, the plan becomes non-refundable. Contact service@djiusa.com for assistance.

Gift Cards:All gift card sales are final and non-refundable.

Personalized Items:Custom-made or personalized products may not be returned or refunded unless they arrive defective or faulty.

Replacement Policy

You may request a replacement within 30 days of delivery if:

The product does not match its stated description.

The product exhibits a performance failure or defect.

Replacements Will Not Be Provided If:

The request is submitted more than 30 days after delivery.

Valid proof of purchase is missing or appears altered.

The product is missing original parts, accessories, or packaging, or shows user-inflicted damage.

Inspection finds no defect in the product.

The issue is due to misuse, unauthorized modification, liquid damage, or improper operation.

Tampering is evident with labels, seals, or serial numbers.

Damage resulted from uncontrollable external causes (e.g., natural disasters).

No carrier-verified proof of shipping damage is provided.

Other cases specified in this policy apply.

Replacement Shipping:djiusa.com covers two-way shipping costs for replacements related to performance faults or errors on our part.

Contact - DJI USA Online Store - Checkout