Open Source R36 PRO Retro Handheld Game Console 3.5" IPS Screen Linux Portable Player with 128GB Games

Thank you for choosing CongoBasin. We are committed to delivering exceptional products to our valued customers. Please read our Shipping Policy to understand how we handle the shipping of your orders.

Order Processing

Orders are typically processed within 5-7 business days after payment confirmation.

Please double-check your shipping address during checkout. We will not be responsible for orders shipped to incorrectly provided addresses.

Shipping Methods

We offer various shipping options during checkout. Shipping times and costs may vary based on your location and the chosen shipping method.

You will receive a tracking number once your order is shipped, allowing you to track your package's progress.

Shipping Times

•Estimated delivery times are provided during the checkout process. These times are approximate and may be subject to delays due to factors beyond our control, such as customs processing or extreme weather conditions.

International Shipping

•We offer international shipping to select countries. Please note that customs duties, taxes, and fees may apply and are the responsibility of the recipient.

Lost or Damaged Packages

•If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.

Returns Due to Shipping Issues

•If your order is returned to us due to an incorrect or incomplete shipping address provided by you, refusal of delivery, or unclaimed shipment, we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at info@congobasingroup.com. Your satisfaction is our priority, and we are here to assist you.

Thank you for choosing CongoBasin. We appreciate your business.

Contact - CongoBasinGroup.com - Checkout

At CongoBasin , we want you to be completely satisfied with your purchase. If you're not, we're here to help.

30-Day Return Guarantee If you're not entirely happy with your purchase, you have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

•Please contact our Customer Service team at info@congobasingroup.com. to request a return.

•Provide your order number and the reason for your return.

•Our team will guide you through the return process, including providing you with a return authorization if applicable.

•Securely package your item and ship it to the address provided by our Customer Service team.

Refund Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 days.

Non-Returnable Items Certain items are not eligible for return, including:

•Gift cards

•Downloadable software products

•Items marked as final sale

Shipping Costs Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us If you have any questions about our return policy, please feel free to contact our Customer Service team at info@congobasingroup.com. We're here to assist you.

Thank you for choosing CongoBasin. Your satisfaction is our priority, and we appreciate your business.

Contact - CongoBasinGroup.com - Checkout