My First Words - Alphabets

DELIVERYDomestic Deliveries

DUBAI

ORDER AMOUNT

STANDARD - 2 DAY DELIVERY

SAME DAY (order before 12pm)

EXPRESS (2 HRS)

200AED+

FREE *except bulky items

20aed

40aed

Below 200aed

20aed

40aed

60aed

* Bulky items delivery charged at 250aed in Dubai only

ALL OTHER EMIRATES

ORDER AMOUNT

STANDARD - 2 DAY DELIVERY

200aed+

FREE *except bulky items

Below 200aed

20aed

* Same Day and Express Shipping not available outside Dubai

* Bulky items delivery charged at 350aed for all other Emirates.

International Deliveries

For international orders, the shipping is automatically generated at checkout. For furniture and bulky items, please get in touch with us via email at info@maisontini.com, for more cost-effective shipping quotations.

Shipping time depends on the destination country; for orders within the GCC, allow 3-5 days for delivery, for other countries allow up to 15 days depending on the shipping option selected.RETURNSDomestic OrdersWe want you to love your purchase from maison tini - if you've had a change of heart, please contact us via email on info@maisontini.com or phone +971 50 481 2500. Items may be returned for refund or exchange within 14 days of receiving your items . All returned or exchanged items must be tagged, unworn and unused.International OrdersUnfortunately, we cannot accept returns for international orders, unless of product defects.

Contact - maison tini - Checkout

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@maisontini.com or on +971504812500. Please note that returns will need to be sent to the following address: Goshi warehouses, WH 34, al Quoz 3, otherwise we charge a 20AED flat return delivery fee.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food items/snacks) custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at info@maisontini.com.

Contact - maison tini - Checkout