Modern Triangular Back Support Cushion with Pocket

Shipping Country:

This shipping policy is valid for the United States of America.

Below you will find the average delivery time for all our packages:

Order Cut-off Time : 5:00 PM GMT. After this time, we will no longer process orders received on that day. For orders processed after the cut-off time, one day will be added to the estimated delivery time.

Order Processing Time : 2 to 3 days, carried out from Monday to Saturday. After this time, the shipment for the order will be delivered to the shipping carrier and will be ready for transit.

Delivery Time : 5 to 8 days, delivered from Monday to Saturday.

We use the following carriers : - PostNL - DHL

Shipping Costs

Shipping is free . We cover the shipping costs for every order in the United States of America . All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

Tracking Your Order

You will receive an email with a tracking number when your order is shipped. We provide our customers with a self-hosted tracking page that you can use to track your package. Click here to go to our order tracking page.

You can contact us using the details below or through the contact form :

Store Name: JulesJijAddress: 9111 Cross Park Dr, D200-418, Knoxville, TN 37923✉️ Email: support@julesjij.com 📱 Phone: +1 (865) 314-8127 Contact Form: Click here

Customer Service Hours:Monday to Friday: 8:00 AM - 6:00 PM GMTSaturday and Sunday: 10:00 AM - 4:00 PM GMT

We aim to respond to your email within 1 business day.

Contact - JulesJij - Checkout

Our return policy is valid for 30 days . You have 30 days to return your product(s) after you have received them. Unfortunately, after 30 days, we cannot accept your return(s). To be eligible for a return, your item must be unused and in the same condition that you received it. The product must also still be in the original packaging. There are certain situations where only partial refunds are granted or refunds are denied.

•Any item not in its original condition

•Underwear items are not eligible for return or refund for hygiene reasons.

•Any item that is returned more than 30 days after receipt.

Refunds Once we have received and approved the return, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your payment provider/company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.

Defective or Incorrectly Received Products If you receive a defective or incorrect product, please contact us as soon as possible. You must provide us with photographic evidence. We will then ensure that you receive a correct product free of charge to replace the damaged or incorrect one. If you wish to return the product to us, you will be responsible for these costs. Exchanges To be eligible for an exchange, you must return your item within 30 days. Once the return is accepted, you can make a separate purchase for the new item. Cancellations We offer a 4-hours cancellation window after placing your order. If you change your mind within this time, please let us know, and we will cancel your order for you. Shipping Your Returned Items You will be responsible for paying for the shipping costs for returning your items. You are expected to return the items using a trackable shipping service or by purchasing shipping insurance. The sender is always responsible for the shipment, and we cannot guarantee that we will receive your returned item if you send it without trackable shipping.

You can contact us using the details below or through the contact form :

Store Name: JulesJijAddress: 9111 Cross Park Dr, D200-418, Knoxville, TN 37923✉️ Email: support@julesjij.com 📱 Phone: +1 (865) 314-8127 Contact Form: Click here

Customer Service Hours:Monday to Friday: 8:00 AM - 6:00 PM GMTSaturday and Sunday: 10:00 AM - 4:00 PM GMT

We aim to respond to your email within 1 business day.

Contact - JulesJij - Checkout