MM540 Enhanced Pull Down TV Mount

MantelMount.com only ships to the United States and U.S. Territories. To place a Canadian order visit http://www.MantelMount.ca .

MantelMount Discounted Ground Shipping in the Continental U.S . We offer discounted GROUND shipping on all U.S. Domestic orders via FedEx or UPS and estimate delivery within 1-5 business days. Our products ship through one or more MantelMount authorized fulfillment warehouses. You should receive your package within 2 - 7 calendar days of the order date depending on the shipping warehouse and destination location. . Shipping to Non-Contiguous U.S. States and U.S. Territories. Shipments to non-contiguous states (Hawaii, Alaska) or off-shore U.S. territories (Puerto Rico, Guam, Northern Mariana Islands, Virgin Islands) will be shipped at standard carrier delivery rates, from the closest warehouse to the delivery address. Turnaround Time Orders will be shipped no later than the next business day. Some orders placed by noon in your local time zone may be shipped the same business day.

Return and Refund Policy : MantelMount guarantees 100% satisfaction, or your money back, for MantelMount units ordered directly on our website. If at any time you are unsatisfied with our product, you may return it to MantelMount within (90) days of our shipping date for a replacement or a full refund of the purchase price. To receive your refund :

•(a) Your MantelMount must be returned in the same condition that you received it and in its original packaging. If your product does not meet the return criteria, you will be subject to a 15% restocking fee.

•(b) Please initiate your return here or call our Customer Service Center at 800-897-9755 x1.

•(c) If your return is due to having received a wrong or incomplete product, or your product was damaged upon receipt, or you have a warranty return , MantelMount will pay the return shipping costs. For all other return reasons, you are responsible for return shipping costs using a shipping method with delivery confirmation or signature confirmation. We have negotiated discounted return shipping costs for you.

•(d) Returned products must be shipped within fifteen (15) days after you receive your shipping label. Attach this label to the outside of the box.

•(e) Securely pack the items using the original packaging if possible.

•(f) Please write your original order number on the outside of the return box. You can retrieve your order # from your order confirmation email. If you can't locate your order confirmation email, contact support here or at 1-800-897-9755 x 1 during business hours. Our return department is not allowed to process packages without an order number on the outside of the box.

•(g) Approved refunds will be issued only through the same payment processor that was used when ordering the product. It generally takes about 7 to 14 business days to receive a refund .