MM700 Premier Pull Down TV Mount

All U.S. Domestic orders with a total dealer value of $3000 or greater and shipping to the same destination are offered Free UPS Ground which guarantees delivery within 1-5 business days. Shipments to non-contiguous states or off-shore U.S. territories, as well as expedited Shipping is available at standard UPS rates. Canadian orders ship from Canada and deliver between 1-5 business days. Canadian Shipping rates include applicable taxes and duties.

MantelMount guarantee’s 100% satisfaction or your money back. If at any time you are unsatisfied with our product, you may return it to MantelMount within (90) days of our shipping date for a replacement or full refund of the purchase price, less shipping and handling. To receive your refund, you must follow the following steps:

(a) Your MantelMount must be in the same condition that you received it and in its original packaging. We also require a receipt or proof of purchase.

(b) Contact our Customer Service Center directly at contact@mantelmount.com or at (800) 897-9755, and request a Returned Material Authorization (“RMA”) number.

(c) Place the RMA number you receive clearly on the outside of the returned package. Our return department is not allowed to process packages without an RMA number, and no refunds will be issued for any packages returned without an RMA number, including packages marked as “Return to Sender”. You will be given the return address by Customer Service

(d) You must send all returned the product in its original package using a shipping method with delivery confirmation or signature confirmation. You are responsible for the costs of returning any product.

(e) Returned products must be received within fifteen (15) days after you receive your RMA number.

(f) Refunds will be issued only to the same credit card that was used in ordering the product. It generally takes about 7 to 14 business days to receive a refund. Refunds will be for the cost of the product. Shipping and handling is not refundable. . . . .