Miffy Light-Up Mini Figurine [Mini Kit]

WHEN WILL MY ORDER SHIP ?

If placed MONDAY THRU FRIDAY your order will ship within 3-5 business days of order being placed.

If your order is received placed SATURDAY or SUNDAY, your order will ship within 3-5 business days of your order being placed!

WHY HASN'T MY ORDER SHIPPED YET?

Please check the items you've ordered, if an item is a PRE-ORDER item and is not yet released, your order will not ship until the final item in your order has been released.

If you would like to split your order into two separate shipments, please e-mail service@thirdeyecomics.com & our team can invoice you for the additional postage to ship what's available now instead of waiting for the remaining items to come into stock.

HOW WILL YOU REACH OUT TO ME IF THERE'S AN ISSUE WITH MY ORDER BEFORE SHIPPING ?

We will contact you from service@thirdeyecomics.com to alert you within 48 hours of the order being placed if there's ever an issue with an item, be it an item having damage we found during quality control, or an issue with an item not being in stock at our main warehouse & needing a transfer from an alternate warehouse.

We will give you the option to wait for us to resolve the issue & ship the item, or to take cancel the order.

If replacements are not available, we will issue a full refund for your order.

WHAT ARE YOUR SHIPPING METHODS?

•FREE IN STORE PICK UP AT ANY THIRD EYE LOCATION ( locations )

•USPS FIRST CLASS for orders 15 ounces or less

USPS PRIORITY SHIPPING

UPS GROUND

FEDEX GROUND

USPS FIRST CLASS INTERNATIONAL

USPS PRIORITY INTERNATIONAL

WHAT ARE YOUR SHIPPING RATES?

•We keep it simple: all domestic shipments ship for just $5 flat!

•International Flat rate shipping is available based on estimated weight!

WHAT SHOULD I DO IF THERE'S AN ISSUE WITH MY ORDER?

Please e-mail service@thirdeyecomics.com with your inquiry. Please include a good phone number in case we need to reach you to help clarify your issue. Our team is on-site MON THRU FRI 10AM-5PM EST, and will have a response to you within 24 hours or less.

If emailed during the weekend (SAT or SUN) or after 5PM EST on Friday, our team will have a reply to you 1st thing Monday morning!

If you accidentally selected store pick-up instead of shipping , please contact us with SUBJECT LINE: SHIPPING NEEDED along with your SHIP -TO address & our team can invoice you for the postage cost to ship your order.

If it's an inquiry about shipping time, please make sure to check the tracking number you were emailed upon shipment , as that can usually provide a quicker answer.

If it's an inquiry about an item damaged in shipping , please provide photos of the item & a photo of the PACKED BY card in your order.

If it's an inquiry about an incorrect or missing item from your order, please include your order #, a photo of the incorrect item, and a description of the correct item, along with a photo of the PACKED BY card in your order.

HOW DO YOU PACKAGE YOUR ITEMS?

•All comics are shipped in bags and boards

•All comics are shipped in a rigid t-fold comic mailer , which may be packaged in a second box with additional packing material depending on the size of the order.

•Additional protection is available upon request, please email service@thirdeyecomics.com for additional packaging requests & they can quote you any additional costs incurred to provide.

DO YOUR COMICS SHIP BAGGED & BOARDED?

Yes, we do ship our comics in bags and boards at no extra cost to you.

CAN I CANCEL MY ORDER IF IT'S ALREADY SHIPPED ?

Once your order has been dropped at the post office & scanned in, we are unable to cancel your order.

WILL THERE BE A DELAY IF I PLACE AN ORDER DURING A HOLIDAY WEEK?

If it's a holiday where USPS is closed (i.e LABOR DAY, etc), then your order will be shipped first thing on the next business day following.

The only holidays our shipping department are closed are THANKSGIVING DAY and CHRISTMAS DAY, so orders placed on the day prior to THANKSGIVING & on Christmas Eve, will have 1 extra day of handling time added.

Every other day of the year, Third Eye ships within 72 hours. If an emergency (natural disaster, power outage, etc) occurs, our website will be updated to reflect any delay in shipping .

DO YOU SHIP TO APO OR FPO ADDRESSES?

Yes we do! Make sure you select USA as your country for your shipping address, and you'll be charged the normal domestic rate.

We only ship USPS Priority mail to APO / FPO addresses as other options are subject to delays, and USPS PRIORITY MAIL is much quicker.

CAN I ORDER ITEMS ON YOUR WEBSITE FOR IN-STORE PICK-UP?

Yes you can! And, in-store pick-up is a free service, at no cost to you! Just select the Third Eye Comics location for store pick-up in the drop-down menu when checking out.

Our team will contact you via email and phone once your item has arrived for in-store pick-up. Store pick up orders are normally ready within 24 hours for in stock items & on the day of release for pre-order items.

Please note: in the instance where an item is not in stock at a Third Eye location, there may be a delay as the item is shipped from our warehouses or another Third Eye location for you. Our team will contact you via email to notify you of this delay.

When you visit the store to pick-up your item, just let the staffer know your first & last name, and they'll grab your items for you!

DO YOU SHIP TO FORWARDING SERVICES?

Yes we do. Put the forwarding service's address as your order's ship to address. Please be aware that unless your forwarding service opens the package and reports the damage to us before forwarding it on, we are not responsible for any damage sustained in transit.

Contact - Third Eye Comics - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@thirdeyecomics.com . Please note that returns will need to be sent to the following address: THIRD EYE COMICS 209 CHINQUAPIN ROUND RD SUITE 200 ANNAPOLIS MD 21401If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@thirdeyecomics.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@thirdeyecomics.com.

CANCELLING YOUR ORDER - PRE-ORDERS

An order may be cancelled for any reason up on pre-order items up to 7 business days after the order has been placed, and refunded in full if the item has not yet released, with the only exception being comic book incentive variant covers.

Due to the limited availability of comic book incentive variant covers, pre-orders may be cancelled up to 2 business days after the order has been placed, for any reason, and refunded in full.

CANCELLING YOUR ORDER - IN-STOCK ITEMS

Orders entirely composed of items in-stock & ready to ship may be cancelled within 24 hours of the order being placed, and refunded in full.

A 10% re-stocking fee will be subtracted from the refund total amount.

GENERAL RETURN POLICY FOR ITEMS RECEIVED - ITEM HAS NO DEFECTS, OR ISSUES.

We have a 30-day return policy, which means you have 30 business days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@thirdeyecomics.com . Please note that returns will need to be sent to the following address: THIRD EYE COMICS 209 CHINQUAPIN ROUND RD SUITE 200 ANNAPOLIS MD 21401, and return postage is paid by the customer.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thirdeyecomics.com .

RETURN POLICY FOR DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If the item has arrived to you damaged, or the item is the incorrect item, please contact us: service@thirdeyecomics.com & depending on the situation, we will either cover the postage cost to return the item to us for a replacement or refund, or refund or replace without requiring a return depending on the issue with the item.

Contact - Third Eye Comics - Checkout