Memory Foam Lumbar Support Cushion

•At Active Health Gear, we are committed to providing you with the best shopping experience. Our shipping and handling policies ensure that your orders are processed, shipped, and delivered efficiently. However, because the majority of our warehouses are internationally-based, our shipping times can vary and we are therefore unable to offer next-day delivery.

Please review the following sections for detailed information on our processes.

Processing Time

Order Confirmation: Once you place an order, you will receive an order confirmation email within minutes. Our team will then start processing your order.

Order Processing: All orders are processed within 1-4 days. During peak seasons or holidays, processing times may be slightly longer. We strive to ensure your order is prepared and dispatched as quickly as possible.

Order Verification: If any issues arise regarding payment verification or shipping address confirmation, we will contact you promptly to resolve these matters, which may affect processing times.

Shipping Time

Standard Shipping: Standard shipping typically takes 10-15 days for delivery within the continental United States (excluding Alaska) and Canada. For international orders, delivery times may vary between 15-20 days depending on the destination.

Expedited Shipping: Not available at this time.

International Shipping: Not available at this time.

Tracking Your Order

At Active Health Gear, our commitment to sustainability is at the core of everything we do. In line with this, we have adopted a unique approach to handling returns that minimizes our carbon footprint and environmental impact.

Sustainable Refund Policy

Rather than returning items, we offer a full refund upon request. Here’s how it works:

Request a Refund: If you are not satisfied with your purchase, simply contact us at info@activehealthgear.com, within 14 days of you original purchase date, with a picture of the item and the reason why you are dissatisfied with the product.

Refund Processing: Once we receive your request and verify your information, we will process a full refund to your original method of payment.

Keep or Donate: After receiving your refund, you have the option to keep the item or donate it to a local charity or someone in need. This approach helps reduce the environmental costs associated with shipping returns and ensures that products do not go to waste.

Why This Approach?

Traditional return processes involve multiple shipments, which contribute significantly to carbon emissions. By eliminating the need for returns, we not only simplify the process for our customers but also take a proactive step towards protecting our environment.