Loop Table | Baja Shelf Pool Table

Effective Date: July 4, 2025

Legal Entity Disclosure: The Tournament House is owned and operated by Magnitude Equity Partners LLC, a Texas-based limited liability company. All purchases made through this website are transactions with Magnitude Equity Partners LLC. For questions regarding our policies, please contact us at contact@thetournamenthouse.com .

At The Tournament House, we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms, conditions, and brand-specific delivery requirements for purchases made through (https://www.thetournamenthouse.com) .

Table of Contents

•1. Shipping Destinations

•2. Shipping Costs

•3. Order Processing Time

•4. Estimated Shipping Times

•5. Shipping Methods & Carriers

•6. Order Tracking

•7. General Delivery Information

8. Brand Specific Policies

•8.1 Ultra Base Delivery Policy

•8.2 The Outdoor Plus Delivery Policy

•8.3 Pinetti Delivery Policy

•8.4 Tupelo Delivery Policy

•8.5 George Parker Delivery Policy

•8.6 Brunswick & American Heritage Delivery Policy

•8.7 WS Games Delivery Policy

•8.8 Dominator Delivery Policy

•8.9 First Team Delivery Policy

•8.10 Sylvox Delivery Policy

•8.11 STIGA Delivery Policy

•8.12 Escalade Sports Delivery Policy

•8.13 AEI Corp. Delivery Policy

•8.14 AF Distributors Delivery Policy

•8.15 CSE Entertainment Delivery Policy

8.16 MegaChess Delivery Policy

•8.17 Dunn-Rite Delivery Policy

•8.18 Real Feel Golf Mats Delivery Policy

•8.19 JOOLA Delivery Policy

8.20 Sean Woolsey Delivery Policy

8.21 Douglas Sports Delivery Policy

•8.22 SimSpace Delivery Policy

•9. Delivery Issues

•10. Missing Items

•11. Returns & Refunds

•12. Incorrect Address

•13. Changes to This Shipping Policy

•14. Contact Information

1. Shipping Destinations

United States: We currently ship within the continental U.S. (excluding Alaska and Hawaii). We do not ship to PO Boxes or APO/FPO addresses.

Future Expansion: We are working to expand destinations; please check back for updates.

2. Shipping Costs

Domestic Shipping: Free shipping on all orders unless otherwise noted for professional installation required products.

3. Order Processing Time

Processing: Orders are processed within 2 business days (Mon–Fri, excluding holidays).

Cut-Off Time: Orders placed before 5:00 PM EST begin processing the same day.

Weekend & Holidays: Orders placed on weekends or holidays are processed the next business day.

4. Estimated Shipping Times

•Most in-stock items ship within 3–5 business days. Custom, made-to-order items will follow the brand specific lead times.

•Typical transit time: 3–14 days for in stock items, depending on brand, location and method (ground or freight).

Brand-specific estimated timeframes:

•Ultra Base: 2–3 weeks

•The Outdoor Plus: 3–4 weeks

•Pinetti: 6–8 weeks (made-to-order)

•Tupelo: 2 weeks

•George Parker: In-stock 2–3 weeks; custom orders 8–12 weeks

•Brunswick & American Heritage: In-stock 2–3 weeks; professionally delivered and installed items 4-6 weeks

•WS Games: 1–2 weeks

•Dominator: 2–4 weeks

•First Team: 1–2 weeks

•Sylvox: 1–2 weeks

•STIGA: 1-2 weeks

•Escalade Sports: 1-2 weeks or 4-6 weeks (see brand specific policy for details)

•AEI Corporation: 1-2 weeks

•AF Distributors: 1-3 weeks depending on product and location

•CSE Entertainment: 1-3 weeks

•MegaChess: In stock: 1-2 weeks

•Dunn-Rite: 2 weeks

•Real Feel Golf Mats: 2 weeks

•JOOLA: 2-3 weeks

•Sean Woolsey: 8-14 weeks depending on product lead time (see brand specific policy for details)

•Douglas Sports: In stock 2 weeks; custom orders (dividers) 4-5 weeks

•SimSpace: 5–10 business days

Disclaimer: All delivery times are estimates and may vary due to weather, carrier delays, or other factors beyond our control.

5. Shipping Methods & Carriers

Carriers: USPS, UPS, FedEx, and freight partners.

Freight Deliveries: Large or heavy items ship via freight carrier with curbside delivery unless otherwise stated in the brand-specific section.

Tracking: All orders include tracking details, emailed once shipped.

Insurance: Shipments are insured against loss or damage. Please contact us promptly if issues occur.

Signatures: Signatures may be required at the time of delivery.

6. Order Tracking

Customers will receive tracking information by email once the order has shipped. For questions about tracking or delivery status, please contact us at contact@thetournamenthouse.com .

7. General Freight Delivery Information

Important: Freight deliveries are heavy and require customer participation.

•Most large or heavy items ship by LTL freight with curbside delivery. Drivers are not required to unload, move, or install products.

•Drivers may assist at their discretion but are not required to move items into garages, driveways, or homes and will leave pallets curbside.

•If access to your street or property is limited, the carrier may ask you to meet the driver at a safe, accessible location.

•Plan ahead and have enough people or professional help on site to unload and move your product at delivery.

All freight deliveries must be signed "upon final inspection." This protects you if damage or shortages are found after delivery.

•Before signing, count all boxes and inspect the outer packaging for dents, tears, punctures, or crushed corners. If there is visible damage, you may refuse the shipment or accept it with the damage clearly noted on the Bill of Lading and signed "upon final inspection." Take photos/video of the packaging and product at the time of delivery.

•All products must be unboxed and inspected within 48 hours of delivery. Any concealed damage, missing items, or incorrect products must be reported within this 48 hour window to our customer service team at contact@thetournamenthouse.com with photos of the product and packaging. Claims reported after 48 hours may be denied by the carrier or manufacturer.

•Keep all original packaging and damaged items until your claim is fully resolved. Carriers and manufacturers may require inspection of both product and packaging.

We recommend recording a video during unboxing to document the condition of the product. This can help expedite any warranty or damage claims with the manufacturer.

8. Brand Specific Policies

8.1 Ultra Base Delivery Policy

Shipping timeframe: Typically 2–3 weeks.

Method: Large Ultra Base orders ship via LTL freight with curbside delivery. Drivers are not required to unload items.

•White glove delivery is not available. Customers must arrange for unloading and placement. We recommend having multiple people or professional assistance available at delivery.

Freight inspection: Ultra Base freight shipments follow the General Freight Delivery Information section. All freight deliveries must be signed "upon final inspection," with any visible damage or shortages noted on the Bill of Lading and reported within 48 hours. Do not accept deliveries that show significant signs of damage.

•Please note: This brand-specific section outlines only the unique details for Ultra Base. All other terms and conditions in our general Shipping Policy also apply.

8.2 The Outdoor Plus Delivery Policy

Made-to-order: All products are made-to-order. Please allow additional time for production and shipment.

Shipping timeframe: Typically 3–4 weeks.

Method: Large fire pits, outdoor kitchens and related products ship via LTL freight with curbside delivery. Drivers are not required to unload items.

•White glove delivery is not available. Customers must arrange for unloading and placement. We recommend having multiple people or professional assistance available at delivery.

Freight inspection: The Outdoor Plus freight shipments follow the General Freight Delivery Information section. All freight deliveries must be signed "upon final inspection," with any visible damage or shortages noted on the Bill of Lading and reported within 48 hours. Do not accept deliveries that show significant signs of damage.

•Please note: This brand-specific section outlines only the unique details for The Outdoor Plus. All other terms and conditions in our general Shipping Policy also apply.

8.3 Pinetti Delivery Policy

Made-to-order: All Pinetti products are custom made-to-order in Italy.

Production & Lead Time: Standard lead time is 5–6 weeks from order confirmation and ship from Bergamo, Italy. Delivery is approximately 6–8 weeks.

Method: Pinetti items typically ship via international parcel services. Large or oversized pieces may ship via freight and will follow the General Freight Delivery Information section.

•Please note: This brand-specific section outlines only the unique details for Pinetti. All other terms and conditions in our general Shipping Policy also apply.

8.4 Tupelo Delivery Policy

Order Processing & Timing: Standard processing is 1–7 business days. Parcel transit averages 1–4 business days. Freight shipments typically deliver within approximately 2 weeks of order confirmation.

Method: Smaller items ship via parcel services. Oversized items ship via freight and require curbside or driveway delivery to residential addresses or dock or door delivery to commercial addresses.

Freight inspection: Tupelo freight shipments follow the General Freight Delivery Information section. All freight deliveries must be signed "upon final inspection," with any visible damage or shortages noted on the Bill of Lading and reported within 48 hours. Do not accept deliveries that show significant signs of damage.

•Please note: This brand-specific section outlines only the unique details for Tupelo. All other terms and conditions in our general Shipping Policy also apply.

8.5 George Parker Delivery Policy

In-Stock Items: Delivered within approximately 3 weeks.

Custom Orders: Lead time is approximately 8–12 weeks from order confirmation.

Method: Smaller accessories may ship via parcel. Larger furniture or game tables may ship via freight with curbside delivery and will follow the General Freight Delivery Information section.

Freight inspection: George Parker freight shipments follow the General Freight Delivery Information section. All freight deliveries must be signed "upon final inspection," with any visible damage or shortages noted on the Bill of Lading and reported within 48 hours. Do not accept deliveries that show significant signs of damage.

•Please note: This brand-specific section outlines only the unique details for George Parker. All other terms and conditions in our general Shipping Policy also apply.

8.6 Brunswick & American Heritage Delivery Policy

Method: Putting greens, air hockey and foosball tables, furniture, cue racks and accessories typically ship via UPS or AIT Worldwide Logistics. Shipment of all pool tables and shuffleboard tables is handled by a local Brunswick Billiards Installation Partner, which includes on-site delivery and installation in the room of your choice along with debris removal. If any accessory is purchased along with a pool table or shuffleboard and the accessory does not require professional delivery and installation, delivery of the accessory is complimentary. Brunswick Billiards Installation Partners do not install any other products and customers will be responsible for assembly.

Order Processing & Timing: For in-stock items that do not require professional delivery or installation, orders typically ship within 5–10 business days from the time your order is placed and delivery timeframe is estimated between 1–2 weeks.

Items Requiring Professional Delivery and Installation: For items requiring professional delivery and installation including pool tables and shuffleboard tables, orders will typically be delivered in 4–6 weeks, though in some cases this timeframe may be different. A representative from the authorized installation partner will contact you directly to schedule a convenient delivery day and time after they have received your product. On the agreed delivery day, the installation partner will deliver the product to your home and set up the product in the room of your choice. The dealer will also remove all debris from your home. Professional delivery and installation services are available for an additional fee. Standard shipping is included at no extra cost.

Inspection at delivery: For professional installation products: Customers must inspect the product at completion of installation and note any visible damage or defects on the installer's paperwork. For freight deliveries: freight shipments follow the General Freight Delivery Information section. All freight deliveries must be signed "upon final inspection," with any visible damage or shortages noted on the Bill of Lading and reported within 48 hours. Do not accept deliveries that show significant signs of damage.

•Please note: This brand-specific section outlines only the unique details for Brunswick and American Heritage. All other terms and conditions in our general Shipping Policy also apply.

8.7 WS Games Delivery Policy

Order Processing & Timing: Orders typically ship within 5–10 business days from the time your order is placed and delivery timeframe is estimated between 1–2 weeks.

Method: WS Games products generally ship via parcel carriers. Signature is required at delivery.

Inspection: Inspect packaging and product at delivery and report any damage or shortages to us within 48 hours with photos. Do not accept deliveries that show significant signs of damage.

•Please note: This brand-specific section outlines only the unique details for WS Games. All other terms and conditions in our general Shipping Policy also apply.

8.8 Dominator Delivery Policy

Shipping timeframe: Approximately 2 weeks. Allow an additional 2 weeks for black powder coated color products.

Method: Large Dominator systems ship via freight with curbside delivery. Drivers are not required to unload, assemble, or install. A signature is required. Carriers typically call to schedule a delivery window. Address changes in transit or limited access such as roads a freight truck cannot traverse may incur additional fees. In some cases, pickup from the nearest carrier terminal may be required.

Freight inspection and damage handling: Dominator freight shipments follow the General Freight Delivery Information section. All freight deliveries must be signed "upon final inspection." For minor or component-level damage, Dominator prefers to send replacement parts rather than have shipments refused. If damage is present, note it on the Bill of Lading, sign "upon final inspection," photograph the product and packaging, and contact us promptly. Do not accept deliveries that show significant signs of damage.

Undeliverable Returns: Orders returned as undeliverable are subject to a 15 percent restocking fee. Outbound shipping costs will be charged to the purchaser.

•Please note: This brand-specific section outlines only the unique details for Dominator. All other terms and conditions in our general Shipping Policy also apply.

8.9 First Team Delivery Policy

Shipping timeframe: Approximately 1–2 weeks.

Method: Large First Team products ship via freight with curbside delivery. Drivers are not required to unload items. We recommend having multiple people or professional assistance available at delivery.

Scheduling & contact: Freight carrier will call the customer to schedule delivery. A valid phone number is required.

Freight inspection: First Team freight shipments follow the General Freight Delivery Information section. All freight deliveries must be signed "upon final inspection," with any visible damage or shortages noted on the Bill of Lading and reported within 48 hours. Do not accept deliveries that show significant signs of damage.

Additional fees: Inside delivery, re-delivery, storage, reconsignment, detention, or extended unloading may incur additional carrier fees billed to the customer.

•Please note: This brand-specific section outlines only the unique details for First Team. All other terms and conditions in our general Shipping Policy also apply.

8.10 Sylvox Delivery Policy

Shipping Timeframe: Typically 1–2 weeks. For custom made-to-order items, delivery is approximately 75 days due to production lead time.

Method: Standard ground shipping for most televisions and accessories. Most Sylvox televisions are stocked items and typically ship within 3–5 business days of order confirmation, with the exception of custom made-to-order items. Delivery timeframes may vary slightly depending on destination and carrier schedules. Oversized or palletized shipments may ship via freight and will follow the General Freight Delivery Information section.

Inspection: Inspect the packaging and product at delivery and report any damage or shortages to us within 48 hours with photos of the product and packaging.

•Please note: This brand-specific section outlines only the unique details for Sylvox. All other terms and conditions in our general Shipping Policy also apply.

8.11 STIGA Delivery Policy

Shipping timeframe: Transit times vary by destination; most deliveries arrive within 1–2 weeks.

Method: Due to product size and weight, STIGA table tennis tables ship via ground freight with curbside delivery. Drivers are not required to unload items. Please arrange adequate assistance at delivery.

Scheduling & contact: The freight carrier will call to schedule delivery and provide a four-hour time window. A valid phone number and accurate shipping address are required at checkout. An adult 21 years or older must be present to accept, inspect, and sign for delivery.

Freight inspection: STIGA freight shipments follow the General Freight Delivery Information section. All freight deliveries must be signed "upon final inspection," with any visible damage or shortages noted on the Bill of Lading and reported within 48 hours. Do not accept deliveries that show significant signs of damage.

Additional fees: Inside delivery, re-delivery, storage, reconsignment, detention, or extended unloading may incur additional carrier fees billed to the customer.

•Please note: This brand-specific section outlines only the unique details for STIGA. All other terms and conditions in our general Shipping Policy also apply.

8.12 Escalade Sports Delivery Policy

Shipping timeframe: Transit times vary by destination; most deliveries arrive within 1–2 weeks.

Method: Larger or heavier items ship via ground freight with curbside delivery. Drivers are not required to unload; please arrange adequate assistance at delivery.

Freight inspection: Escalade Sports freight shipments follow the General Freight Delivery Information section. All freight deliveries must be signed "upon final inspection," with any visible damage or shortages noted on the Bill of Lading and reported within 48 hours. Do not accept deliveries that show significant signs of damage.

Additional fees: Inside delivery, re-delivery, storage, reconsignment, detention, or extended unloading may incur additional carrier fees billed to the customer.

•Please note: This brand-specific section outlines only the unique details for Escalade Sports. All other terms and conditions in our general Shipping Policy also apply.

8.13 AEI Corporation Delivery Policy

Shipping timeframe: Transit times vary by destination; most deliveries arrive within 1–2 weeks.

Method: Larger or heavier items ship via ground freight with curbside delivery. Drivers are not required to unload; please arrange adequate assistance at delivery.

Freight inspection: AEI Corporation freight shipments follow the General Freight Delivery Information section. All freight deliveries must be signed "upon final inspection," with any visible damage or shortages noted on the Bill of Lading and reported within 48 hours. Do not accept deliveries that show significant signs of damage.

Additional fees: Inside delivery, re-delivery, storage, reconsignment, detention, or extended unloading may incur additional carrier fees billed to the customer.

•Please note: This brand-specific section outlines only the unique details for AEI Corporation. All other terms and conditions in our general Shipping Policy also apply.

8.14 AF Distributors Delivery Policy

Shipping timeframe: Most AF Distributors products typically deliver within 1–3 weeks, depending on product type and destination.

Effective Date: July 4, 2025

Legal Entity Disclosure: The Tournament House is owned and operated by Magnitude Equity Partners LLC, a Texas-based limited liability company. All purchases made through this website are transactions with Magnitude Equity Partners LLC. For questions regarding our policies, please contact us at contact@thetournamenthouse.com .

At The Tournament House, our goal is to make returns simple while protecting the integrity of made-to-order and specialty items. This policy explains eligibility, timelines, and brand specific rules that may apply to your purchase from www.thetournamenthouse.com .

Table of Contents

•1. General Eligibility

•2. Return Window & Item Condition

•3. Non-Returnable Items

•4. Damaged or Defective Items

•5. How to Start a Return (RMA)

•6. Refunds

•7. Exchanges

•8. Order Cancellations

9. Brand Specific Return Policies

•9.1 Ultra Base Return & Refund Policy

•9.2 The Outdoor Plus & Videl Return & Refund Policy

•9.3 Pinetti Return & Refund Policy

•9.4 Tupelo Return & Refund Policy

•9.5 Geoffrey Parker Return & Refund Policy

•9.6 Brunswick & American Heritage Return & Refund Policy

•9.7 WS Games Return & Refund Policy

•9.8 Dominator Return & Refund Policy

•9.9 First Team Return & Refund Policy

•9.10 Sylvox Return & Refund Policy

•9.11 STIGA Return & Refund Policy

•9.12 Escalade Sports Return & Refund Policy

•9.13 AEI Corporation Return & Refund Policy

•9.14 AF Distributors Return & Refund Policy

9.15 CSE Entertainment Return & Refund Policy

•9.16 MegaChess Return & Refund Policy

•9.17 Dunn-Rite Return & Refund Policy

•9.18 Real Feel Golf Mats Return & Refund Policy

•9.19 JOOLA Return & Refund Policy

•9.20 Sean Woolsey Return & Refund Policy

•9.21 Douglas Sports Return & Refund Policy

•9.22 SimSpace Return & Refund Policy

•10. Final-Sale, Custom and Made-to-Order Items

•11. Changes to This Policy

•12. Contact Information

1. General Eligibility

Many of our products are custom, made-to-order, or heavy freight items. As a result, most returns are limited to cases of damage, defect, or our shipment error. Any eligibility beyond the brand specific rules below must be approved in writing by The Tournament House (TTH) prior to return.

2. Return Window & Item Condition

•Eligible items must be reported within the timeframes listed in the brand-specific sections below.

•Items must be in original condition with all packaging, parts, and accessories unless the return is due to damage or defect.

•For freight items, returns and damage claims must follow the inspection and reporting timelines outlined in our Shipping Policy, including the requirement to retain original packaging until the claim is resolved.

3. Non-Returnable Items

•Made-to-order or customized items (including color or finish selections specific to your order), unless damaged or defective.

•Installed, used, or modified items, unless required by a specific brand warranty process.

•Clearance, final-sale, or gift-card purchases.

4. Damaged or Defective Items

•Inspect all deliveries upon arrival. Note any visible damage on the carrier’s delivery receipt and take photos of the packaging and product.

•For freight shipments, follow the damage and inspection rules in our Shipping Policy, including signing "upon final inspection" and reporting concealed damage within the required timeframes (typically within 48 hours of delivery).

•Report concealed damage or defects to TTH with photos as soon as they are discovered and within the applicable brand-specific timelines below.

•Keep all original packaging and damaged items until your claim is fully resolved. Carriers or manufacturers may require inspection.

•Once approved, TTH will arrange repair, replacement, or return according to the applicable brand policy.

5. How to Start a Return (RMA)

To request a return or report damage, email contact@thetournamenthouse.com with:

•Your full name and order number.

•Product name or SKU.

•Clear photos of the product, packaging, and any damage or defect.

•A brief description of the issue and whether the item has been installed or used.

If eligible, we will issue a Return Merchandise Authorization (RMA) number and provide instructions. Returns sent without a TTH-issued RMA may be refused.

6. Refunds

•Refunds are issued to the original payment method after the item is received and inspected or a carrier damage claim is confirmed.

•Shipping charges are non-refundable unless otherwise stated in the brand-specific policy or required by law. Shipping is offered free of charge on initial orders; however, if a return is approved, the actual shipping cost incurred by The Tournament House will be deducted from the refund, unless the return is due to our error or a covered defect.

•Restocking fees and other brand-specific charges will be deducted from the refund as outlined below.

•Please allow up to 14 days for refunds to appear in your account.

7. Exchanges

Exchanges follow the same eligibility and RMA process as returns. Availability of replacement items may vary due to production schedules and inventory levels.

8. Order Cancellations

•Once production has begun or an order has shipped, cancellation may not be possible. If allowable per brand policy, applicable cancellation or restocking charges will apply.

•Please contact us as quickly as possible if you need to request a change or cancellation so we can review options with the relevant brand.

9. Brand-Specific Return Policies

9.1 Ultra Base Return & Refund Policy

Eligibility: Due to the nature of the product and freight handling, Ultra Base items are not eligible for return unless they arrive damaged, defective, or incorrect.

Window: Damage or defect must be reported within 48 hours of delivery with photos. Freight damage and shortages must also comply with the inspection and reporting timelines in our Shipping Policy.

Condition: If a return is approved for any reason other than freight damage, items must be unused and in original packaging with all components.

RMA: All returns must be pre-approved and require a Return Merchandise Authorization (RMA) number issued by The Tournament House.

•Please note: This brand specific section outlines only the unique details for Ultra Base. All other terms and conditions in our general Return & Refund Policy also apply.

9.2 The Outdoor Plus & Videl Return & Refund Policy

Eligibility: All The Outdoor Plus and Videl products are made-to-order and are final sale. Returns are limited to damaged, defective, or incorrect items.

Window: Visible freight damage must be noted on the delivery receipt at the time of delivery. Concealed damage or defects must be reported within 48 hours of delivery with photos of the product and packaging.

Condition: If a return is approved for reasons other than freight damage, items must be unused and returned in original packaging.

RMA: All returns must be pre-approved and require a Return Merchandise Authorization (RMA) number issued by The Tournament House.

•Please note: This brand specific section outlines only the unique details for The Outdoor Plus and Videl. All other terms and conditions in our general Return & Refund Policy also apply.

9.3 Pinetti Return & Refund Policy

Eligibility: Pinetti items are custom produced and are final sale. Returns are limited to manufacturing defects or shipment errors.

Window: Defects or issues must be reported within 7 days of delivery with photos.

Condition: If a return is authorized, items must be returned in original packaging with all components.

RMA: All returns must be pre-approved and require a Return Merchandise Authorization (RMA) number issued by The Tournament House.

•Please note: This brand specific section outlines only the unique details for Pinetti. All other terms and conditions in our general Return & Refund Policy also apply.

9.4 Tupelo Return & Refund Policy

Eligibility: Returns are accepted for new, unused items in original packaging, unless otherwise stated by Tupelo.

Window: Items must be returned within 30 days of receipt.

Fees:

•Shipping is offered free of charge on initial orders; however, if a return is approved for reasons other than defect or mis-ship, the actual shipping cost incurred by TTH will be deducted from the refund. Additional fees may apply if repackaging or parts are needed.

•Return shipping and handling are the customer’s responsibility unless the return is due to defect or mis-ship.

•In addition, a 25% restocking fee applies.

Condition: Returned items must be in resalable condition with all parts, accessories, and documentation included.

RMA: All returns must be pre-approved and require a Return Merchandise Authorization (RMA) number issued by The Tournament House.

Refunds: Issued to the original payment method once inspected and confirmed in new condition.

•Please note: This brand specific section outlines only the unique details for Tupelo. All other terms and conditions in our general Return & Refund Policy also apply.

9.5 Geoffrey Parker Return & Refund Policy

Eligibility: Geoffrey Parker items are custom produced and are final sale. Returns are limited to manufacturing defects or shipment errors.

Order Cancellations: Custom orders may only be cancelled if production has not begun and materials have not been ordered; any refund is at Geoffrey Parker’s discretion.

Issues or Damages: If there is an issue with your item, contact us immediately with photos upon receipt. We will coordinate with Geoffrey Parker to repair or replace the item in line with their policies.

Packaging for Returns (if approved): If a return is authorized, items must be packaged in the same manner as delivered, using original packaging where possible.

•Please note: This brand specific section outlines only the unique details for Geoffrey Parker. All other terms and conditions in our general Return & Refund Policy also apply.

9.6 Brunswick & American Heritage Return & Refund Policy

Eligibility: Returns must be in new, saleable condition and in the original, new, saleable packaging. Assembled pool tables and shuffleboard tables are not eligible for return.

Cancellation Policy: Once an order has been processed, cancellations are subject to a 20% cancellation fee plus any applicable crating charges.

Window: Items may be returned within 30 days from the date of purchase if eligible. Freight damage or installation-related issues must be reported at installation (if applicable) or within the 48 hour damage reporting period stated in our Shipping Policy.

Fees:

•Shipping is offered free of charge on initial orders; however, if a return is approved for reasons other than defect or mis-ship, the actual shipping cost incurred by TTH will be deducted from the refund. Additional fees may apply if repackaging or parts are needed.

•Return shipping and handling are the customer’s responsibility unless the return is due to defect or mis-ship.

•A 20% restocking fee applies to each return.

•A 20% cancellation fee applies after order processing, plus any crating charges if incurred.

•Please note: This brand specific section outlines only the unique details for Brunswick and American Heritage. All other terms and conditions in our general Return & Refund Policy also apply.

9.7 WS Games Return & Refund Policy

Eligibility: Returns must be unused and in the original, intact packaging. To qualify for a refund or replacement, customers must provide proof of the fault, photos if applicable, and proof of purchase.

Window: Items may be returned within 30 days from the date of delivery.

Fees:

•Shipping is offered free of charge on initial orders; however, if a return is approved for reasons other than defect or mis-ship, the actual shipping cost incurred by TTH will be deducted from the refund. Additional fees may apply if repackaging or parts are needed.

•Return shipping and handling are the customer’s responsibility unless the return is due to defect or mis-ship.

RMA: All returns must be pre-approved and require a Return Merchandise Authorization (RMA) number issued by The Tournament House.

•Please note: This brand specific section outlines only the unique details for WS Games. All other terms and conditions in our general Return & Refund Policy also apply.

9.8 Dominator Return & Refund Policy

Eligibility: Items should be returned in original packaging with all parts and hardware and be in resalable condition if eligible. Custom, made-to-order, installed, or used items are not eligible for return unless required by warranty.

Cancellation: Orders may be canceled prior to shipment for a full refund. Most orders ship within 48 business hours.

Window: Returns are accepted within 7 days of delivery for eligible products.

Fees:

•Shipping is offered free of charge on initial orders; however, if a return is approved for reasons other than defect or mis-ship, the actual shipping cost incurred by TTH will be deducted from the refund. Additional fees may apply if repackaging or parts are needed.

•Return shipping and handling are the customer’s responsibility unless the return is due to defect or mis-ship.

•In addition, a 15% restocking fee applies.

RMA: All returns must be pre-approved and require a Return Merchandise Authorization (RMA) number issued by The Tournament House.

•Please note: This brand specific section outlines only the unique details for Dominator. All other terms and conditions in our general Return & Refund Policy also apply.

9.9 First Team Return & Refund Policy

Eligibility: Items should be returned in original packaging with all parts and hardware and be in resalable condition if eligible. Custom, made-to-order, installed, or used items are not eligible for return unless required by warranty.

Window: Any concealed or unnoted damage must be reported within 48 hours of delivery to qualify for claim consideration, in line with our Shipping Policy damage timelines.

Fees:

•Shipping is offered free of charge on initial orders; however, if a return is approved for reasons other than defect or mis-ship, the actual shipping cost incurred by TTH will be deducted from the refund. Additional fees may apply if repackaging or parts are needed.

•Return shipping and handling are the customer’s responsibility unless the return is due to defect or mis-ship.

•In addition, a restocking fee of up to 35% may apply. Unopened returns that require no inspection are generally exempt from restocking fees.

RMA & Refunds: All returns must be pre-approved and require a Return Merchandise Authorization (RMA) number issued by The Tournament House. Refunds or credits are issued after inspection of returned goods.

•Please note: This brand specific section outlines only the unique details for First Team. All other terms and conditions in our general Return & Refund Policy also apply.

9.10 Sylvox Return & Refund Policy

Eligibility: Custom made-to-order items are not eligible for return. All other items must be undamaged, unused, and returned in original packaging with all accessories, manuals, and documentation. Installed or used televisions may be subject to additional fees or restrictions.

Window: Returns are accepted within 30 days of delivery.

Fees:

•Shipping is offered free of charge on initial orders; however, if a return is approved for reasons other than defect or mis-ship, the actual shipping cost incurred by TTH will be deducted from the refund. Additional fees may apply if repackaging or parts are needed.

•Return shipping and handling are the customer’s responsibility unless the return is due to defect or mis-ship.

•For manufacturer defects or incorrect items, Sylvox generally covers return shipping costs.

•Returns of used or installed units are subject to a restocking fee of up to 20%. Products not returned in original condition or missing components may incur additional deductions.

RMA: All returns must be pre-approved and require a Return Merchandise Authorization (RMA) issued by The Tournament House.

Refunds: Refunds are processed to the original payment method after inspection and approval.

Cancellations: Orders may be canceled prior to shipment for a full refund, excluding any custom made-to-order products.

•Please note: This brand specific section outlines only the unique details for Sylvox. All other terms and conditions in our general Return & Refund Policy also apply.

9.11 STIGA Return & Refund Policy

Eligibility: Items must be in new, saleable condition and returned in the original packaging with all parts, accessories, and documentation.

Window: Returns are accepted within 30 days from the date of purchase if eligible.

Fees:

•Shipping is offered free of charge on initial orders; however, if a return is approved, the actual shipping cost incurred by TTH will be deducted from the refund.

•Return shipping and handling are the customer’s responsibility except where required by law or in cases of defect or mis-ship.

RMA: All returns must be pre-approved and require a Return Merchandise Authorization (RMA) number issued by The Tournament House.

Refunds: Product price (excluding shipping and handling) is refunded to the original payment method after inspection and approval. Items are not eligible for return after the 30-day window.

•Please note: This brand specific section outlines only the unique details for STIGA. All other terms and conditions in our general Return & Refund Policy also apply.

9.12 Escalade Sports Return & Refund Policy

Eligibility: Items must be in new, saleable condition and returned in the original packaging with all parts, accessories, and documentation.

Window: Returns are accepted within 30 days from the date of purchase if eligible or defective.

Fees:

•Shipping is offered free of charge on initial orders; however, if a return is approved, the actual shipping cost incurred by TTH will be deducted from the refund.

•Return shipping and handling are the customer’s responsibility unless the return is due to defect or mis-ship.

RMA: All returns must be pre-approved and require a Return Merchandise Authorization (RMA) number issued by The Tournament House.

Refunds: Product price (excluding shipping and handling) is refunded to the original payment method after inspection and approval. Items are not eligible for return after the 30-day window.

•Please note: This brand specific section outlines only the unique details for Escalade Sports. All other terms and conditions in our general Return & Refund Policy also apply.

9.13 AEI Corporation Return & Refund Policy

Eligibility: Items must be in new, saleable condition and returned in the original packaging with all parts, accessories, and documentation. AEI reserves the right to refuse returns if items do not meet inspection standards or fall outside the allowable timeframe.

•Infratech custom powder-coated units are not eligible for return. Stainless, Marine Grade Stainless, and 8 standard colors (Almond, Beige, Biscuit, Black, Bronze, Copper, Grey, and White) are returnable.

Window: Returns are accepted within 30 days from the date of purchase if eligible or defective.

Fees:

•Shipping is offered free of charge on initial orders; however, if a return is approved, the actual shipping cost incurred by TTH will be deducted from the refund. Additional fees may apply if repackaging or parts are needed.

•Return shipping and handling are the customer’s responsibility unless the return is due to defect or mis-ship.

•Standard restocking fee is 10%. For special orders, the restocking fee is 25%.

RMA: All returns must be pre-approved and require a Return Merchandise Authorization (RMA) number issued by The Tournament House.

Refunds: Product price (excluding shipping and handling) is refunded to the original payment method after inspection and approval.

•Please note: This brand specific section outlines only the unique details for AEI Corporation. All other terms and conditions in our general Return & Refund Policy also apply.

9.14 AF Distributors Return & Refund Policy