Experience 2

Delivery and title of ownership

Shipment of the Products will take place on business days, not being a public holiday. The delivery time stated by Loop is purely indicative. Delays in delivery, unless they exceed 30 days from the original estimated delivery date, may not under any circumstances give rise to any compensation or cancellation of the Order.

By default, the invoice must be paid before shipment. Upon full payment, title and risk to the relevant Products shall pass to the Customer. In case Loop makes an express written exception and accepts payment on delivery, the risk transfers from Loop to the Customer from the moment Loop delivers the shipment to the carrier designated by Customer and any taxes and costs in connection with the shipment are borne exclusively by the Customer. When the risk has been transferred, Loop cannot be held liable for any damages to or loss of the Products.

Until title to the Products is transferred to the Customer, the Customer is expressly prohibited from alienating the Products, using the Products as a means of payment, pledging them or encumbering them with any other security rights.

Loop is entitled, insofar as reasonably possible, to make split deliveries so that the Customer receives the Products as soon as possible. There are no additional costs associated with such split deliveries. However, in the event that you request that we deliver in parts, we may charge you for extra delivery costs.

Nothing in this Agreement shall be construed to transfer ownership or grant a license under any intellectual property right to the Customer.

Contact - Loop for Business - EU - Checkout

Upon delivery of the products, please immediately take receipt of these products and carefully examine whether the products supplied correspond to what is stipulated in the order confirmation. Complaints shall only be valid if the products are not yet being used and are in the original packaging.

What do we need?

Please provide us with the order number and an accurate description and pictures of the visual defects within 5 days after receipt of the products. If we are not notified within the aforementioned period, your right to claim such an irregularity or defect will lapse. Complaints relating to a color deviation will not be handled.

Refund

If your return is accepted, we will notify you by email. Your refund will be processed, and will automatically be applied to your original method of payment as soon as we have received the defected products. Please don’t return products to us before we have approved such return in writing.

Shipping costs are non-refundable. If an order is refunded and your order qualified for free shipping we will deduct the shipping cost from your refund.

Return request

To start a return request, please contact us at business@loopearplugs.com and don't forget to mention your order number and the reason for your claim.

Contact - Loop for Business - EU - Checkout