Loop "Experience 2" Earplugs

Domestic Shipping

What are the charges for shipping inside of the US?

Shipping costs for US orders vary based on content and the destination. To determine available shipping options and costs, please add all desired items to your shopping cart and proceed to checkout. You will not be required to enter any credit card information until after the shipping method is selected.

Please note that weight, dimension, and size may affect the total shipping cost on some items. A tracking number is available for all U.S. shipments. The quoted delivery time for each shipping method is an estimate.

International Shipping (Including Canada)

What are your international shipping charges?

Shipping costs for international orders vary based on content and the destination country. To calculate your shipping charge, please add all desired items to your shopping cart and proceed to checkout. You are not required to enter any credit card information until after the shipping method is selected.

Please note that weight, dimension, and size may affect the total shipping cost on some items.

International orders ship via one of the following shipping methods*:

•International Standard (8-24 business days)

•International Expedited (6-14 business days)

•International Rapid (4-5 business days)

Please note, a tracking number is only available for International Rapid deliveries.

International Standard orders are tendered to your local post office for final delivery. Please contact customs or your local postal service if your order is delayed, as it may have been held for inspection or duties/taxes. This is applicable to all international shipping methods.

Due to international shipping laws/restrictions, we are not able to ship lighters (other flammable items) and food products internationally.

We do not accept COD.

*The delivery time for each shipping method is estimated.

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How do I return or exchange an item?

Is there a deadline for returning something for a refund or exchange?

We will accept any unwashed/unworn merchandise items for return or exchange within 30 days of purchase (within 45 days of purchase for shipments outside of the United States). The return date will be determined by the postmark on the returned package.

Where should I send items I am returning or exchanging?

Your package should be addressed to:ATTN: Returns Department5400 Three Notched RoadCrozet, VA 22932-3105

I want to return or exchange something that was a gift, can I do that?

We accept returns on orders that were purchased as a gift. Please note that a refund or any financial adjustment made on the order will be applied to the original form of payment only. If you are not the purchaser, the refund will be issued in the form of a Gift Certificate. If you are not the original customer, please include their name and zip code to help expedite the process.

What is not refundable?

The following items or situations are not eligible for a refund or exchange: Wearable items that are washed or worn, undergarments, open media, downloads, as well as perishable goods.

What form will my refund take?

All refunds will be credited to the original payment source. If the original payment source is unavailable we reserve the right to issue an electronic gift certificate and transmit it to the email address provided when the order was placed, or to issue a refund check to be mailed to the billing address provided on the order. Shipping and handling charges are non-refundable except in the case of a manufacturer's defect.

Who pays for postage?

If you are returning damaged or defective merchandise we will pay the cost of return shipping if you use the postage pre-paid return label on the front of this form. International returns cannot use the prepaid label. If you are returning an internationally shipped order, please include your shipping receipt. Please contact customer service for shipping reimbursement information based on your purchase. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.

Are there requirements for how my return/exchange needs to be shipped back to you?

For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. For your convenience you may arrange with our customer service center for a call tag to be sent to you for use in shipping the package via United Parcel Service (UPS), with the cost to be deducted from your refund. All other items can be sent by a method of your choice.

What if my return is lost in the mail?

We do not issue refunds for items not received by our returns department and recommend you use a traceable ship method to ensure successful delivery.

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