iPhone Screen Protector

Welcome to Polecase's Shipping Policy, where we outline the various shipping options available for your convenience, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy: Processing Time Orders are typically processed and shipped out within 1-3 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times Shipping Methods We offer several shipping options to accommodate your needs, including standard and express shipping. The availability of shipping methods may vary depending on your location and the items in your order.

Shipping Costs

Shipping costs are calculated based on the shipping option selected, the destination, and the weight of the items in your order. Shipping costs will be displayed during the checkout process before you complete your purchase.

Please note: After the package is shipped, we will send the tracking number to your registered email address. Please track the package and make sure it is available at the time of collection. If the customer is not there, the package will be sent to the local postal for collection, and the customer needs to collect the package within the time according to the regulations of the local post. If the package is not collected within the time specified by the local post or an incorrect delivery address is provided at checkout, the package will be returned to us. In this case, we will charge a re-delivery fee based on the actual courier fee. The package will be re-delivered only after the re-delivery fee is paid. If the customer chooses a refund, the initial shipping fee will be deducted from the refund amount.

Delivery Time Delivery times vary depending on the shipping method selected and the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times. Change of Address If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

Tracking Information:

For your convenience, we provide tracking information for all orders. Once your order is dispatched, you will receive an email with tracking details that allow you to monitor the progress of your shipment.

Shipping Country

Carrier

Delivery Time

Australia

Australia Post

6-9 business days

Austria

GLS

6-9 business days

Belgium

bpost

6-9 business day

Bulgaria

UPS

6-9 business days

Canada

Canada Post

6-9 business days

Croatia

UPS

9-13 business days

Czech Republic

GLS

9-13 business days

Denmark

GLS

9-13 business days

Estonia

DPD

9-15 business days

Finland

UPS

9-15 business days

France

Colis Privé

6-9 business days

Germany

GLS

6-9 business days

Greece

UPS

9-15 business days

Hungary

DPD

9-15 business days

Ireland

UPS

9-15 business days

Italy

GLS

9-15 business days

Lithuania

DPD

9-15 business days

Netherlands

DHL

9-15 business day

New Zealand

New Zealand Post

9-15 business days

Norway

UPS

9-15 business days

Poland

DPD

9-15 business days

Portugal

SEUR

9-15 business days

Rest of the World

Local Carrier

8-15 business days

Romania

UPS

9-15 business days

Saudi Arabia

Saudi Post

9-15 business days

Slovakia

DPD

9-15 business days

Slovenia

DPD

9-15 business days

Spain

SEUR

9-15 business days

Sweden

BRING

9-15 business days

Switzerland

GLS

9-15 business days

United Arab Emirates

Emirates Post

9-15 business days

United Kingdom

Royal Mail

9-15 business days

Asian Countries

Postal

6-9 business days

United States

USPS

6-9 business days

Shipping Delays:

While we make every effort to meet the estimated delivery times, external factors such as weather conditions, customs delays, and unforeseen circumstances may cause delays. If you experience any significant delays, please don't hesitate to contact our customer support team at support@polecase.com for assistance.

Questions and Assistance:

If you have any questions or require assistance regarding our Shipping Policy, please contact our customer support team. We are here to help ensure your shopping experience with polecase is smooth and satisfying. Thank you for choosing us for your charging and accessory needs.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@polecase.com . Please note that returned items must be sent to the designated address.If your return request is approved, we will send you a return label/shipping allowance, along with instructions on how to send the package. Items returned without prior request will not be accepted.You can always contact us for any return question at support@polecase.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items are non-refundable, such as those damaged by human error, customized items (e.g., special orders or personalized items), and gifts. We also do not accept returns of power banks made of hazardous materials or damaged by human error. If you have any questions or concerns about a particular item, please contact us.Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@polecase.com.

Contact - Polecase - Checkout