Hydeline Dillon Top Grain Leather Right-Facing Sectional Sofa with Chaise

This policy explains where we ship, shipping fees, order processing, delivery estimates, order changes/cancellations, and delivery issue handling for orders placed on ayllonfurniture.com.

1) Shipping Destination

We only ship within the United States and do not currently support shipping to other countries.

International shipping is not available at this time.

2) Shipping Fees (Standard Shipping)

Free standard shipping on orders $90 or more.

A flat $8 standard shipping fee applies to orders under $90.

The applicable shipping fee is displayed at checkout before payment.

3) Order Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and holidays).

Processing includes order verification, packing, and carrier pickup.

4) Estimated Delivery Time

Estimated delivery time is typically 3–6 business days after shipment.

Delivery timelines may vary due to carrier operations, weather, peak seasons, and destination-specific conditions.

5) Shipping Carriers & Delivery Methods

We ship using major U.S. carriers such as USPS, UPS, and FedEx, and we may also use regional carriers depending on the item, destination, and service availability.

Carrier selection is based on factors such as package size/weight, destination, and operational capacity. We cannot guarantee a specific carrier for every order.

Some larger or bulky items may ship via freight delivery. Freight deliveries may require appointment scheduling, and the carrier may contact you using the phone number provided at checkout.

When available, tracking details will be provided after shipment. Tracking updates may take 24–48 hours to appear after the carrier’s first scan.

6) Tracking

When available, tracking information is provided after your order ships.

Tracking updates may take 24–48 hours to appear after the carrier’s first scan.

7) Order Changes & Cancellations (Before and After Shipment)

If you need to change or cancel an order, contact us as soon as possible at info@ayllonfurniture.com and include your order number.

Before shipment: If your order has not yet been processed or shipped, we will make a reasonable effort to cancel it. If approved, a refund will be issued to the original payment method (see refund timing in our Returns & Refund Policy ).

After shipment: If the order has already shipped, we are unable to cancel it. You may request a return after delivery in accordance with our Returns & Refund Policy (eligibility applies).

If a shipment is returned due to an incorrect/incomplete address provided at checkout, or if delivery is refused, carrier return fees and/or shipping fees may apply.

8) Damaged, Defective, or Incorrect Items (Delivery Issues)

Please inspect your order upon delivery. If the item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@ayllonfurniture.com .

Please include: (1) order number, (2) clear photos of the item, (3) photos of the outer packaging/labels, and (4) a brief description of the issue.

After review, we will provide an appropriate resolution as applicable (replacement parts, replacement, refund, or other solution).

9) Shipping Exceptions & Delays

While we aim to meet the delivery estimate, delays can occur due to factors outside our control (weather events, carrier disruptions, peak seasons, or remote-area service limitations).

If tracking has not updated for an extended period or shows delivered but you did not receive the package, contact us and we will assist with next steps.

Contact

Company: AYLLON FURNITURE, INC

Tel: +1 404-456-0565

E-mail: info@ayllonfurniture.com

Address: 2170 Hyde Park Blvd, Los Angeles, CA 90047, United States

Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)

Contact - Ayllon Furniture - Checkout

This policy explains returns, refunds, and how we handle damaged/incorrect items for purchases made on ayllonfurniture.com.

1) Return Window

You may request a return within 30 days of delivery.

2) Return EligibilityTo be eligible for a return (unless the item is defective or we made an error), the item must:

Be unused and in original condition

Include original packaging and included components where applicable

Include proof of purchase (order number/receipt)

3) Non-Returnable ItemsSome items may be non-returnable, including items clearly marked as Final Sale / Non-Returnable at the time of purchase. If an item is non-returnable, it will be stated on the product page or at checkout.

4) How to Start a ReturnEmail info@ayllonfurniture.com with:

Order number

Item(s) you want to return

Reason for return

Photos (required for damaged/defective items)

Please do not send items back without receiving return instructions.

5) Return Shipping Costs & Fees (Clear Responsibility)

Non-defective returns (e.g., change of mind / ordered by mistake):

Customer is responsible for the return shipping cost.

We do not provide free return shipping for non-defective returns unless we explicitly state otherwise in writing.

We recommend using a trackable and insured shipping service. The customer is responsible for the package until it is received and inspected by us.

Original shipping charges:

Shipping fees paid at checkout (if any) are non-refundable after the order has shipped.

If your order qualified for free shipping, there was no outbound shipping fee paid to refund.

Damaged / defective / incorrect item (our error):

If the issue is confirmed after review, we will provide instructions and an appropriate resolution, which may include a prepaid return label, replacement, refund, or other solution (as applicable).

Do not ship items back without written instructions from us.

Refused delivery / incorrect or incomplete address:

If a shipment is refused or returned due to an incorrect/incomplete address provided at checkout, carrier return fees and/or additional shipping costs may be deducted from the refund (where permitted), or the order may be treated as a return request subject to eligibility review.

6) Damaged / Defective / Incorrect ItemsIf your item arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery

Provide clear photos of the item and packagingWe will review and assist with a resolution as applicable.

7) Refund Processing Time

After a return is received and inspected (or a refund is otherwise approved), refunds are issued to the original payment method.

Refunds are typically processed within 1-5 business days after approval.

Your bank/card issuer may take additional time to post the credit.

8) ExchangesIf you would like an exchange, contact us. Exchanges are subject to availability and eligibility review.

9) Cancellations

If you would like to cancel your order, please email us at info@ayllonfurniture.com as soon as possible so we can process your refund. In the event your item has already shipped, please message us so we can facilitate your return.

10) Limited Warranty

We offer complimentary Limited Warranties on our furniture, which are applicable to the original buyer at the original delivery address. Our Limited Warranty includes coverage against manufacturing defects for 1 year from the date of delivery. Our Limited Warranty additionally includes coverage against structural frame defects for 3 years from the date of delivery. Ayllon Furniture Limited Warranties do not apply to any conditions resulting from faulty installation, misuse or expected wear. A manufacturing defect is defined, for the purpose of these Limited Warranties, as causing the product to be structurally unsound, faulty, or significantly altering the appearance of the product. In the event that you find yourself experiencing an issue with our guarantee, please reach out to us so we can make it right. We’ll require photographs to properly evaluate the condition of the product. Click here for more information on the Ayllon Furniture Limited Warranty.

Contact

Company: AYLLON FURNITURE, INC

Tel: +1 404-456-0565

E-mail: info@ayllonfurniture.com

Address: 2170 Hyde Park Blvd, Los Angeles, CA 90047, United States

Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)

Contact - Ayllon Furniture - Checkout