HANDLE WRAP

We have been making pilot uniforms and crew gear since 1991, and every order ships direct from our own workshop. We handle each one ourselves, from cutting to dispatch.

Where we ship We ship worldwide. Orders to the United States usually travel by FedEx express, with tracking on every shipment. Other courier and economy options are available for larger or less time-sensitive orders, just ask.

Free shipping Shipping is free worldwide on all orders over $249. This includes the B737 EFB Vetrano Pilot Bag.

Timing Most of our items are made to your order, so timing depends on what you buy:

Uniforms: about 2 weeks to make, plus about 1 week to ship. Around 3 weeks in total. Bags and accessories: about 1 week to make, plus about 1 week to ship. Around 2 weeks in total. B737 EFB Vetrano Pilot Bag: dispatched within 5 working days, and about 7 days to reach you after it ships. Leather jackets: about 2 to 3 weeks to make, plus about 1 week to ship. Around 3 to 4 weeks in total.

Public holidays and events outside our control, such as severe weather, natural disasters, or wider global disruptions, can add a little time. When we confirm your order we confirm the ship date along with it, so you always know where things stand. If you are working to a firm deadline, a class date, a new base, or a start date, tell us before you order and we will give you a straight answer on whether we can meet it.

Tracking You will receive tracking as soon as your order leaves us. If it has not arrived when you expected it, email info@bomcrewmall.com and we will send it right over.

Delivery address We ship to the address you give us at checkout, so please check it carefully. If an address is incomplete or incorrect and the carrier charges for correction, redelivery, or return, that cost may be passed on to you.

Duties and import taxes Orders to the United States are delivered duty paid. Any US import duties or taxes are covered by us, so there is nothing extra to pay on delivery. For orders outside the United States, any import duties or local taxes are set by your own country and are the responsibility of the recipient. If you have a question about duties before you order, just ask.

If something goes wrong If your order arrives damaged, or does not arrive at all, contact info@bomcrewmall.com as soon as you can and no later than 7 days after tracking shows it delivered. Send a photo if there is visible damage and we will sort it out.

Questions Aniel Bakhru info@bomcrewmall.com US call or text: +1 540 999 5279 (also on WhatsApp)

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Our products are built on trust, care, and quality. We stand behind everything we make and want you to be genuinely happy with your purchase.

Standard Products: 15-Day Returns For standard (non-customised) products, you may return your item within 15 days of receiving your order. The product must be returned in its original, unused condition with all packaging intact. Return shipping costs are borne by the customer. Once we receive and inspect the item, your refund will be processed within 14 days.

EU and EEA Customers: Statutory Right of Withdrawal If you are a customer in the European Union or European Economic Area, you also have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Consumer Rights Directive 2011/83/EU. To exercise this right, notify us within 14 days of delivery. The product must be returned in its original, unused condition, and return shipping costs are borne by the customer.

Customised, Monogrammed, and Made-to-Order Products: Exemption Returns do not apply to products that have been personalised or made to your specifications. This includes any item where a monogram, custom text, or personalisation option was selected at the time of purchase (for example, monogrammed bags or custom-tailored shirts). These items are made exclusively for you and cannot be resold.

Faulty or Defective Items If any item, including a customised one, arrives with a manufacturing defect or an error on our part, please contact us immediately and we will make it right. All our products comply with EU Directive 2019/771/EU on the conformity of goods. If a product is faulty or not as described, you are entitled to a remedy regardless of the timeframes above.

How to Initiate a Return Use the return button in your order confirmation or account page, or contact us at info@bomcrewmall.com or +1 540 999 5279 (also on WhatsApp), and we will guide you through it.

We take real pride in our Customer Service and Product Quality. Please do not hesitate to reach out with any questions.

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