Oswego Leather Wrap

All of our orders ship from our workshop in rural Nehalem, Oregon.

HOW FAST

We ship most orders within 1-2 business days, with or without monogram. More details on our Turnaround Time page.

How fast it gets delivered from here depends on:

•where it's going

•which carrier / service you choose

For a guaranteed delivery date, choose an express service.

SCHEDULE IN ADVANCE / PREFERRED FUTURE DELIVERY DATE

Yes! We can schedule your gifts and orders to ship at a later date. This is not a delivery guarantee. Learn more: Schedule Orders in Advance

TRACKING

All of our shipments, domestic and international, include tracking numbers.

FREE SHIPPING & PROMOTIONAL RATES

We try our very best to find the best discounted shipping rates and options.

When we can, we offer promotional shipping rates , such as free shipping , flat rates, and local pickup.

Promotional shipping rates use the most economical method available and do not have a guaranteed delivery date.

SHIPPING CARRIERS

We offer several shipping carrier methods and options, including express options from the US Postal Service, FedEx, UPS, and DHL Express.

We also offer free local pick-ups to those who will be in our beautiful area of the North Oregon Coast.

EXPRESS & URGENT ORDERS

Express shipping delivery day estimates begin from shipment date rather than from order date.

We want to meet your delivery deadline if possible. If you have a particular delivery deadline, please communicate it in the "Order Notes" during checkout (we read every note!).

We have some flexibility on our turnaround time for urgent orders.

To make sure we meet your deadline, please send us a message or give us a call: +1 503-447-6889.

ADDRESS CORRECTIONS

Contact us (phone call or text recommended) if you need to make a change to the shipping address. If it has not shipped yet, then we can change the address.

Mid-transit, USPS packages cannot re-direct or edit the shipping address once it's in the mailstream. For UPS/FedEx, please contact the carrier directly with your tracking number to see if it can be re-directed to a different address.

Our shipping program occasionally highlights typos in the address with suggestions based on official postal registries (US, Canada). We investigate each one and attempt to verify in Google Maps if necessary. If it appears from our research that it was a typo, we will correct it to make sure the order gets to you quickly and safely.

INSURANCE

We insure delivery of all orders for loss or damage for the order value (up to $200 USD) using Shipsurance .

Delays and delivery dates are not insured except by certain express services.

Insurance claims have a mandatory waiting period from the ship-date: +20 days domestic, +40 days international.

•Orders placed under the insurance value threshold are not insured; regretfully we are not responsible for delivery of uninsured shipments.

•For insured orders not received after the mandatory insurance waiting period ("lost"), contact us to fill out the brief insurance claim form for a free replacement or full refund.

For damaged deliveries, please include a photo/video documenting damage.

INTERNATIONAL DUTIES / TAXES

Our international shipments do not include country import taxes and customs duties such as tariffs, VAT, or GST. Be aware that your country may charge you these taxes in order to pick up your package.

MORE SHIPPING INFORMATION

•Domestic (USA) Shipping Information

•International Shipping Information

•Local Pick-up

•Monograms

•Order Tracking

•Refunds Policy

•Shipping Promotions

•Turnaround Time

SPECIAL REQUESTS

If you have a particular delivery deadline or another special request, please contact us so we can talk about the options and costs: CUSTOMER SERVICE

Updated July 13, 2026

Contact - Walnut - Checkout

We accept returns of clean and undamaged merchandise in re-sellable condition within 30 days of delivery for exchange or refund. Return shipping cost is the responsibility of the customer.

If you're not satisfied with your purchase for any reason, just let us know why, and we'll work with you to find a satisfactory resolution. Please contact us so we can talk about the options.

We do not accept returns on the following items: custom commissions, food and personal care items, gift cards, "AS-IS," monogrammed, or laser-engraved products, and closeout sales (unless there is a serious manufacturing defect). In certain uncommon cases, we reserve the right to refuse excessive returns, entirely at our discretion.

To send in a return, simply ship the merchandise with:

•The order number, and

•A note requesting a return or exchange with exchanged item details and address information

An email in advance is always appreciated so we can be on the lookout for the package.

Please package your returns carefully to ensure they do not get damaged during return transit to:

Walnut StudioloAttn: Customer Returns36005 Highway 53Nehalem, OR 97131USA

Refunds

Refunds will be credited to the original payment method for the product value only (not the cost of shipping or any gift wrapping fees). For orders that received a free shipping promotion, the refund will be less the actual cost of the original shipping.

Exchanges

We accept exchanges. To exchange: place a new order for the replacement item(s), and return the original order at your convenience for a refund. This gets your exchange order out most quickly.

Replacement Parts Policy

We have a two-step QA/QC process to ensure we fulfill and ship your orders correctly the first time, with a 99.8% perfect order track record. Please carefully review the packaging, check inside the wrappings and instruction papers, try opening the box upside down, and counting the parts prior to contacting us.

We provide a replacement guarantee for missing or damaged parts under the following conditions:

1) Notification within 30 days of delivery, and

2) Provide an unboxing photo or video demonstrating the issue, and

3) The evidence (such as shipment weight) does not contra-indicate the claim.

We will research each issue within 72 hours, including the carrier's package shipping weight and combined parts weights.

Please note the same policy applies regardless of where the order is shipped: if the order is shipped to a third party, such as a contractor, we have the same requirements.

Discretionary Fees

Restocking fees may be assessed in some cases, depending on the circumstances, such as a large handle orders with complex kitting and parts, not to exceed 10%.

Nonrefundable payment processing fees may apply. If payment processors, including PayPal and/or ShopPay, do not refund payment processing commissions (approximately 3%), then the funds are unavailable for us to return to you.

Abandoned Orders

Undeliverable packages (such as: incorrect addresses, non-deliverable addresses, unclaimed packages, refusal to pay customs duties, or failed delivery attempts) are considered abandoned.

These packages may be destroyed by the carrier or returned to sender. If we receive them back returned to sender, we will hold them for up to 6 months for re-delivery or return instructions.

Please contact us if you have not received your package so we can discuss options, including shipping insurance. Please note, shipping fees for re-delivery are paid by the recipient.

Warranty

If you believe there is a quality issue or manufacturing defect on our part, please contact us and if possible provide photos to help explain the problem. Assuming we concur and a return or exchange is required, in these cases we will provide you with a postage-paid return label (US addresses only). (Note that the normal variations in leather inherent to the quality of the hide are not considered manufacturing or quality defects, but rather are a signal of the genuine, natural, and high-quality material we use.)

See more about our warranty in the footer link.

CUSTOMER SERVICE

Contact - Walnut - Checkout