GameSir X5 Mobile Gaming Controller - Lite Type-C

Last Updated: May 7, 2026

Shipping & Delivery Policy

Official Authorized Distributor of GameSir in the Kingdom of Saudi Arabia

🏢 Store Information

As required by Saudi E-Commerce Law (Article 5)

Legal Name

Qimat Al-Tatawwurat Al-Mustaqbaliyah Trading Est.

Brand

GameSir SA

Commercial Registration

7038362963

Tax Number (VAT)

314429235700003

Website

gamesir.sa

Email

support@gamesir.sa

Phone

+966551203622

⚖️ Consumer Rights — Shipping & Delivery

Saudi E-Commerce Law & Executive Regulations

GameSir.sa fully complies with the Saudi E-Commerce Law (Royal Decree No. M/126) and guarantees the following consumer rights:

✓ Receive your order within the estimated delivery timeframe✓ Receive products in good condition, matching the description on the store✓ Receive a tracking number via SMS/email once your order is shipped✓ Know the name of the shipping carrier handling your delivery✓ Receive an electronic invoice with order details and shipping charges✓ Cancel your order before shipment and receive a full refund✓ Refuse delivery if the outer packaging is visibly damaged✓ Receive a replacement or refund if the product is damaged during transit

📝 Consumer Obligations

For a smooth delivery experience

⚠ Provide a complete and accurate shipping address including city, district, and correct phone number⚠ Ensure contact details (phone and email) are correct to receive shipping updates⚠ Be available or authorize someone to receive the shipment at the specified address⚠ Inspect the outer packaging upon delivery and report any visible damage immediately⚠ Contact the store within 48 hours if there are missing or incorrect items⚠ Follow the store's published return and exchange policy

🚚 Shipping Coverage & Delivery Times

🇸🇦 We ship to all cities and regions across Saudi Arabia

Major Cities (Riyadh, Jeddah, Dammam)

2–3 Business Days

Other Regions

3–5 Business Days

Shipping Cost

Free

International Shipping

Available Subject to any additional fees within the client's country.

⚠ Business days are Sunday to Thursday (excluding public holidays). Deliveries may be delayed during peak seasons and promotions.

📦 Shipping Partners

We partner with trusted and licensed carriers in Saudi Arabia to ensure safe and fast delivery of GameSir products:

J&T Express

Aramex

TAMEX

TSL Express

ℹ A tracking number and carrier name are sent via SMS and email once your order is shipped.

🛡️

Shipment Protection

Product safety during transit

All GameSir products (controllers, accessories, cables) are carefully packaged. If damage occurs during shipping:

✓ Your Rights

✓ Free replacement of damaged product

✓ Full refund if no replacement available

✓ Free shipping for replacement

⚠ What You Should Do

⚠ Photograph damage before opening

⚠ Report within 48 hours of delivery

⚠ Send photos to support@gamesir.sa

❌ Order Cancellation

You may cancel your order before it ships and receive a full refund with no additional charges. Once shipped, cancellation is not possible — you may return the item after delivery per our Return & Refund Policy.

ℹ To cancel: Contact us at support@gamesir.sa or WhatsApp +966551203622 with your order number.

📢

Complaints & Feedback

Saudi E-Commerce Law (Article 5)

We commit to receiving and resolving consumer complaints within 5 business days. You may submit a complaint via:

✓ Email: support@gamesir.sa

✓ WhatsApp: +966551203622

✓ Contact Form: gamesir.sa/pages/contact

⚠ If unresolved, you may file a complaint with the Ministry of Commerce via the "Commercial Report" app or by calling 1900.

📞 Contact Us

📧

Email

support@gamesir.sa

💬

WhatsApp

+966551203622

🕐

Working Hours

Sat–Thu 10AM–6PM

Contact - Gamesir SA - Checkout

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at gamesir.ksa@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at gamesir.ksa@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've appr

Contact - Gamesir SA - Checkout