GameSir X5 Lite Mobile Gaming Controller for Android

We ship worldwide! All orders are processed within 1-3 business days and shipped via International Standard Shipping. Estimated delivery times vary depending on your location but typically range from 10-25 business days.

Shipping Rates:

We offer free shipping on some products. For orders over $50, we charge a flat international standard shipping rate of $12.

International Shipping:

We ship to over 200 countries worldwide! International shipping rates vary depending on your location and the weight of your order. You can calculate your shipping rate at checkout.

Customs Duties and Taxes:

International customers may be responsible for paying customs duties and taxes upon receipt of their order. These fees are determined by your local customs office and are not included in our shipping rates.

Tracking Your Order:

Once your order has shipped, you will receive a tracking number via email. You can track your order.

Returns and Exchanges:

We accept returns and exchanges within 30 days of purchase. Items must be returned in their original condition and packaging. To return or exchange an item, please contact us at customer support email address info@elysiansouq.com

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@elysiansouq.com . Please note that returns will need to be sent to the following address: Al Nahda 2, Dubai Dubai, United Arab Emirates If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@elysiansouq.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@elysiansouq.com.

Contact - Souq Elysian - Checkout