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1. Delivery time Orders are usually shipped within 1-2 business days of payment. Our warehouse operates during standard working hours from Monday to Sunday, except when the warehouse is closed on national holidays. In these cases, we take steps to ensure that transport delays are kept to a minimum. Any incorrect or incomplete information provided by you or your payment provider may delay order processing. If we need more information to process your order, we will notify you by email. We are not liable for payment processing delays. 2. Transit time Transportation logistics providers: EXPRESS, DHL, UPS, TNT, FedEx It is currently transported by express or special line, and the current global average transit time is about 7-15 days. Delivery times may vary. The estimated delivery date provided at closing is an estimated date only and does not guarantee delivery on a specific date or time. As this is only an estimated date, it is not possible to refund shipping costs for goods that exceed the estimated delivery date. The expected delivery date is on working days, excluding weekends or holidays. Shipping from multiple distribution centers. This may result in your order being delivered in batches. Once your order has been processed, a detailed shipping date and tracking number will be sent to the email address provided. Weekend/Holiday Shipping - Weekend or holiday shipping options are not available. All orders are processed and delivered Monday to Friday only. In case of force majeure, order processing will be delayed. However, we guarantee to process your order quickly, weather permitting. 3. Shipping Costs 1) Free worldwide shipping on orders over $50. 2) For orders under $50, we will charge $5 Courier fee. 4. Tariffs For some EU countries, such as the United Kingdom, France, Italy, Germany, etc., we may choose some duty-free channels for transportation. The shipping declaration value we write will be lower than the actual value. For some small goods, all our countries are exempt from tariffs, for larger goods may need to pay tariffs. 5. Phone number Make sure you provide the correct phone number and delivery address as this is very important for delivery. The shipping company needs it to inform you that your items have arrived at your final address. 6. Track notifications After shipment, customers will receive a tracking link through which they can track the progress of the shipment based on the latest updates provided by the shipping provider. 7. The package is damaged and disposed of in transit If you find that the package has been damaged in transit, please reject it if possible Courier delivers the package and contact our customer service. If the package arrives without your presence, please contact customer service for the next steps. We take all reasonable precautions to ensure that the products are not damaged. If the products are damaged in transit, please contact us at support@niceevs.com immediately within 3 working days after receiving the goods. 8. Inspection and signature As our products are usually very valuable, please check the package when you receive it. If the package is chipped or damaged, do not sign for or open it. In this case, please contact our customer service. When you (or someone else on your behalf) sign for the product, we will consider that you have approved the packaging, quantity and merchandise. To protect your rights, it is highly recommended that you take a full unpacking video and check the items against the packing list. If the item is damaged or lost, please contact our customer service department within 24 hours of receiving the package so that we can resolve the issue immediately.

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Our return policy Your satisfaction is our top priority and we strive to make your shopping experience with us risk-free and enjoyable. We understand that you may occasionally need to return a product. In this case, we offer a simple return policy of 30 days from the date you receive the item, with no return fees. Cancel or modify the order before shipping You can cancel or modify your order at any time before shipping. However, if the order has already been processed, there is a 5% handling fee if you choose to cancel and pay with PayPal or a credit card. If you buy with Affirm, the processing fee can be between 5-10%. This fee includes merchant processing and refund of credit card and PayPal account fees. Order is cancelled after delivery If your order has been shipped but not yet received and you want to cancel, the shipping fee is non-refundable and you will be charged a 15% replenishment fee. If the order is currently in transit, please contact us at support@niceevs.com and we will attempt to return it to the sender. Return the order after receipt Returns are only accepted within 30 days of receipt of the order. If you receive the product and choose not to need it anymore or change your mind, there is a 15% replenishment fee. Before returning your product, you must contact us at support@niceevs.com. Any products returned without prior notice will be rejected. Once we contact you, we will issue a return label. The amount of the product returned will be borne by the consumer, and the shipping fee is non-refundable. The amount sent back to us will be deducted from the refund. If you choose to return the part but it is not packed correctly and it is damaged during the return transport, the customer is responsible for the damage. Fedex will not pay claims for damaged and improperly packaged parts. Return eligibility The product must be in the same condition as when it was received - unworn, unused, labeled and in its original packaging. Proof of purchase is required. Please note that the steering wheel and wheels are custom products and can only be returned due to quality issues. Error or missing product If you receive the wrong product, please send the product picture and order confirmation number to support@niceevs.com within 14 days. We will issue a return label immediately, and after the package arrives in your local area, we will ship the correct item. Please do a trial assembly before installation and double check that you have received the correct product. We will not be able to return the product after installation. If an item is missing from your order, please contact us within 2 weeks of receiving your order. Initiate a return To initiate a return, contact us at support@niceevs.com or use our live chat. Once your return is approved, we will send you instructions on how to return the package. We are happy to cover return shipping costs for all products that are not defective or damaged. Of course, damaged or defective items can also be returned. (If a refund request is made due to a temporary change in buyer's wishes, the buyer will be required to pay return shipping.) Please remember that items returned without prior request for return will not be accepted. If you have any questions about returns, please contact us at support@niceevs.com. Damage and Problems We encourage you to check your order after receiving it. If the item is defective, damaged or you receive the wrong item, please contact us immediately so that we can assess the problem and correct it. Your 100% satisfaction is our goal. Exceptions Certain types of goods cannot be returned, such as custom products, dangerous goods, flammable liquids or gases. Unfortunately, we also cannot accept gift card returns. If you have questions about a particular product, please feel free to contact us. To ensure that you get the item you want as soon as possible, we recommend that you return your item and place a new order after your return has been accepted. Refund Once we have received and inspected your returned item, we will notify you and let you know if the refund has been approved. Approved refunds will be automatically processed to your original payment method within 3-5 business days. Please note that it may take some extra time for your bank or credit card company to credit your refund to your account. Note: To speed up the return process, please ship through EMS and declare the package as a test sample worth less than $100. Avoid using DHL/Fedex/UPS as these services can result in customs detaining, high taxes and potential delivery issues. The loss arising from the return of these Courier services will be borne by the sender. Your satisfaction is of utmost importance to us. We are here to help you make it easy to return your goods. Thank you for choosing to shop with us!

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