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Ultimate Ears Pro 30-day Return Option

Ultimate Ears Pro offers a 30-day return option for the following products: UE Custom in-ear monitors, UE Universal in-ear monitors, UE Switch faceplates and engraved carrying cases (“Products”).

To return the Products you must:

Provide written notice to Ultimate Ears Pro of your intent to return the Products within thirty (30) days after the date you receive the Products:

For Products purchased from an Ultimate Ears authorized dealer, the notice should be sent via email to that authorized dealer

For Products purchased directly from Ultimate Ears, the notice should be sent via email to customsales@ultimateears.com

Return all components of the Products, including case and cable

Return Products in the condition received and original packaging

You are responsible for the shipping costs of the Product.

Refunds will be applied to your method of purchase, minus original shipping/handling charges.

Ultimate Ears Pro applies a fifteen percent (15%) customization fee for each set of UE Custom in-ear monitors, UE Switch faceplates and engraved carrying cases returned.

The customization fee is a fee deducted from the purchase price (excluding sales tax, if applicable) that Ultimate Ears applies for manufacturing a customized product.

Your refund should be received within approximately four (4) weeks after the Products are received by Ultimate Ears Pro.