Floating Floral Pond Lamp with LED Sensor Light

Processing Time

All orders undergo processing within 1–3 business days. Please note that shipments are not processed or delivered on weekends or holidays.

Each order is shipped with a tracking number so you can monitor its progress every step of the way.

Shipping Time

Currently, we provide only standard free shipping with an estimated delivery time of 8–12 business days for all orders.

Note

Please be aware that occasional delivery delays may occur due to factors beyond our control, such as unforeseen circumstances, carrier issues, international customs procedures, or address inaccuracies. If you experience a delay, kindly contact our customer support team. We are committed to providing updates and assisting you throughout the process.

Order Cancellation And Modification

Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If changes are needed, please promptly contact our customer support at support@yeezlab.com , and we'll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped, making it impossible to make any modifications. YeezLab does not take responsibility for lost packages due to incorrect addresses. Thank you for your understanding.

Does YeezLab Ship Internationally?

Yes, We offer international shipping services.

How Do I Track My Order?

Once an order has been processed and shipped, you will receive an email notification. If you haven't received one, feel free to contact us at support@yeezlab.com , and we'll provide you with the tracking information. You can track your order using our tracking page.

Tracking Shows Order Was Delivered But Not Received?

If the tracking shows that your order has been delivered but you haven't received it, please follow these steps:

•Check with neighbors or household members in case the package was delivered to them by mistake.

•Verify the shipping address on your order confirmation email to ensure accuracy.

•Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.

•Send us the proof of non-delivery so that we can immediately issue a refund for your order.

For any questions or order inquiries, please contact our customer service department through our contact page.

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Please review the following policy carefully to understand your rights and responsibilities when buying from YeezLab.

Returns And Refunds

You can request a return and refund within 14 days of receiving your order under these circumstances:Faulty Items: If the item you received is faulty or doesn't work properly, take a photo or video showing the issue within 14 days of receipt. Once we process the evidence, we'll issue an immediate refund without needing you to return the item.

Items Not As Described, Expected, Or No Longer Needed: If you want to return an item that isn't faulty, contact us within 14 days of receipt to start the return process. We'll provide a full refund after receiving the goods in their original condition and packaging. You have another 14 days to return the goods once you've informed us. Note that return fees aren't refundable in this case.Sale Items: You have the same refund rights for sale items as you do for full-priced items.We reserve the right not to refund a customer if the item is damaged due to self-repair attempts or repair by a third party.

Warranty Policy

Manufacturer's Guarantee: YeezLab offers a 9-month warranty from the purchase date against defects caused by faulty material or workmanship. This guarantee doesn't cover damages caused by improper handling, such as dropping the product or deliberate misuse. YeezLab will repair or replace the product at its expense. In case of a defective product, YeezLab will replace it with a new one. Refunds aren't issued under the manufacturer's guarantee, only replacements or repairs.For any questions or order inquiries, please contact our customer service department through our contact page.

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