FlexRest™ - Neck Stretcher

Shipping Yes, it's true! We ship worldwide! It will take 1-2 business days to process your order after confirmation, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier. COUNTRY CARRIER & TIMING United States USPS, 7-14 Business Days Canada Canada Post, 7-18 Business Days United Kingdom Royal Mail, 7-18 Business Days Ireland An Post, 7-18 Business Days Australia Australian Post, 7-18 Business Days German German DHL, 7-18 Business Days New Zealand New Zealand Post, 7-18 Business Days France La Poste, 7-18 Business Days Spain Correos, 7-18 Business Days Italy Poste Italiane, 7-18 Business Days Japan Japan Post, 7-18 Business Days Other International International Shipment with Tracking, 10-31 Business Days *Please allow up to 25 day delivery time for sale items. Sale items may or may not be shipped using more affordable carrier…

Refund policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info.bienowe@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info.bienowe@gmail.com . Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfor…