EyeWear

11 Returns

11.1 When you place an order on victoriabeckhambeauty .com , you are welcome to return any item(s) within 30 days of delivery. The customer is responsible for covering the cost of return postage.

11.2 Items must be returned in their original condition. Returns that have been used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.

11.3 Products must be returned unused, unopened, and in their original packaging or they will not be accepted.

11.4 You are responsible for all Products until returned to us. We are not liable for the loss in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

11.5 Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

11.6 We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.

11.7 Nothing in these Terms shall affect your right to return products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any equivalent or replacement laws.

12.Refunds

12.1 Refunds will be credited to your original method of payment. Original shipping charges, duties and taxes will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. On receipt of return, we shall process the refund as soon as possible.