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Shipping Overview At Illuminated By Design, all products are custom-made to order . Processing times may vary depending on order size, complexity, and seasonal demand. We ship nationwide across the United States and also offer local pickup for customers in Southern California. 🛠️ Processing Time All orders require a production period before shipping. Standard processing time: 5–7 business days Large or bulk orders: 7–14 business days Custom corporate or event orders: timelines vary based on project scope Processing time begins after payment is received and design approval (if applicable). 📦 Shipping Methods & Delivery Times Once your order has been completed and shipped, estimated delivery times are: USPS / UPS Ground: 3–7 business days Expedited shipping (if selected): 2–3 business days Delivery times are estimates provided by carriers and are not guaranteed. 📍 Local Pickup (Eastvale, CA) Local pickup is available for customers in: 📍 Eastvale, California (92880) Once your order is complete, you will receive pickup instructions via email or message. Pickup times are by appointment only. 🎉 On-Site Event Orders For live engraving and event services: Delivery and setup details will be arranged directly with the client Travel fees may apply depending on location (Riverside, Orange County, Los Angeles, and surrounding areas) Event timelines are confirmed at booking 🚚 Shipping…

Refund policy All items from Illuminated By Design are custom-made, made-to-order products . Because each item is personalized and created specifically for your order, all sales are final. We do not offer refunds, returns, or exchanges once an order has been approved and placed into production. 🛠️ Custom Orders All custom engraved products, including but not limited to: Laser engraved gifts Acrylic signage Corporate branding items Personalized tumblers Event and wedding items Bulk or corporate orders are non-refundable and non-returnable due to their personalized nature. ✏️ Order Changes Changes or cancellations must be requested within 24 hours of placing your order . After 24 hours, or once production has begun, we are unable to make changes or cancel the order. 📦 Damaged or Incorrect Items We take great care in packaging and quality control. If your order arrives damaged or there is an error on our part, please contact us within 5 days of delivery with: Order number Photos of the item and packaging Description of the issue We will review your case and offer a replacement or resolution when appropriate. 🎯 Proof Approval For custom designs that require approval, customers are responsible for reviewing all proofs carefully before final approval. Once approved, we are not responsible for spelling errors, design mistakes, or incorrect information provided by the customer. 🚚 S…