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Last Updated: July 2025

Thank you for shopping with GameloopX! We aim to deliver your retro gaming experience as quickly and securely as possible. Please review our shipping policy below.

Once an order is placed, it will take some time before it is delivered

Please note that products in our store may be designated as "European Version," "Licensed Version," or "Japanese Version." "Chinese Version" Non-Japanese retail editions—including European, Hong Kong, US, and Asia-Pacific versions—are all classified as "Licensed Version"Japanese Version: The edition sold exclusively within Japan.Licensed Version: The edition officially sold in countries outside of Japan.Fundamentally, there is no difference between the two. The only potential distinction is that the Japanese version may occasionally include an outer shipping carton (brown shipper box), whereas the Licensed Version typically does not.

Chiese Version Short for CN Version more like price is cheap but the material and craftsmanship are the same as the original film

🚚 Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday) after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order ships, you will receive a tracking number via email.

•GK models are typically quite large and heavy; consequently, these types of prototype models can generally only be shipped via sea freight, as air freight is not a viable option.

🌍 Shipping Locations

We ship to most countries worldwide, including the United States, Canada, Europe, Australia, and Southeast Asia.

Shipping is fulfilled from:📍 UNIT 89, 3/F YAU LEE CENTRE, 45 HOI YUEN ROAD, Kwun Tong, Kowloon, Hong Kong SAR

Some high-demand items may be shipped from our Factory warehouse or partner distribution centers.

📦 Estimated Delivery Times

Region

Estimated Delivery Time

Asia

5 – 10 business days

Australia & NZ

7 – 12 business days

North America

8 – 15 business days

Europe

8 – 18 business days

Rest of World

10 – 20 business days

⏳ Delivery times may vary depending on your country, customs clearance, and local carrier operations.

Note: COVID-19, customs, and holidays may cause delays.

✈️ Shipping Methods

We use reliable carriers such as 4PX, YunExpress, SF Express, DHL eCommerce, or other regional logistics providers based on your location and product type.

🧾 Customs, Duties & Import Taxes

International orders may be subject to import duties, VAT, or customs fees depending on your country’s regulations.

These charges are not included in the product price or shipping cost and are the buyer’s responsibility.

Please contact your local customs office for more information if needed.

📮 Shipping Issues & Delays

We are not responsible for delays caused by:

Customs clearance or inspection

Natural disasters, pandemics, or strikes

Incomplete or incorrect shipping address submitted by the customer

If your package is significantly delayed (more than 30 days from shipment), please contact our support team for assistance.

❌ Undeliverable Packages

If a package is returned to us due to incorrect address, refused delivery, or failure to collect, we can reship the item (shipping fees apply) or issue a refund minus original shipping charges.

📦 Lost or Damaged Shipments

If your item is lost or arrives damaged, please contact us within 48 hours of delivery and provide:

Your order number

Clear photos of the packaging and product

Description of the issue

We will work with you to resolve the issue promptly.

📬 Contact Us

If you have questions about your shipment or need help tracking your order:

Email: s1499583539@gmail.com Phone: +852 4623 1931 (Monday – Friday, 9:00 AM – 6:00 PM GMT+8)

✅ Summary

Orders ship within 1–3 business days

Tracking number provided upon shipment

Buyer responsible for customs duties (if any)

Contact us if shipment is delayed or lost

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🔥 Updated Return & Refund Policy

Last Updated: Apr. 2026

Thank you for shopping with GameloopX. Due to the nature of our products—including high-value gaming devices, mini computers, and collectible items—all sales are subject to the policy below.

By placing an order on our website, you acknowledge and agree to these terms.

🔐 Customer Responsibility & Acceptance

By completing a purchase, the customer confirms that:

The product listing, specifications, and details have been reviewed prior to purchase

The order information provided is accurate and complete

The customer agrees to inspect the product within a reasonable time after delivery

Failure to report any issue within the allowed timeframe will be considered as acceptance of the product.

📦 Shipping & Packaging Disclaimer

All products are thoroughly inspected and securely packaged prior to shipment.

Due to international logistics, outer packaging may experience minor damage (such as dents, creases, or compression). This is considered normal shipping wear and does not qualify as a defect or valid reason for return or refund.

Order Modification & Shipment Interception

Due to the nature of international shipping, once an order has been shipped, package interception or rerouting is extremely difficult and may not always be possible.

Customers may request order changes or item replacements before the order is shipped. However, once the package has been dispatched, we do not accept returns, exchanges, or cancellations for non-quality-related reasons.

Please make sure all order details are correct before confirming your purchase.

🚫 No “Change-of-Mind” Returns

We do not accept returns or refunds for reasons including but not limited to:

Change of mind

Personal preference

“Not as expected”

Minor cosmetic differences

Outer packaging damage caused during shipping

Please review product details carefully before placing your order.

❌ All Sales Are Final (Except Seller Error)

Due to the high value and sensitive nature of our products:

All products are considered final sale once shipped

Returns, refunds, or exchanges are not supported unless due to verified seller error

However, we remain committed to assisting customers through our support channels when legitimate issues arise.

📩 Mandatory Contact Before Dispute

Customers must contact us and allow us the opportunity to resolve any issue before initiating a chargeback, dispute, or payment claim.

Failure to contact us prior to filing a dispute may be considered a violation of our resolution process and will be supported with order records, delivery confirmation, and communication history.

🔁 Eligible Cases (Seller Responsibility Only)

We only accept return, replacement, or refund requests under the following conditions:

The wrong item was received

The product is materially different from the order (wrong model, version, or specification)

To request support, customers must contact us within 3 days of delivery and provide:

Order number

Clear photos or unboxing video showing the issue

Once verified, we will offer:

A replacement, or

A full refund

GameloopX will cover all related shipping costs in verified cases of seller error.

⏱ Time-Limited Support Window

All support requests must be submitted within 3 days of confirmed delivery.

Requests made after this period may not be accepted, as the product is considered received and accepted.

🚫 Non-Returnable Situations

We do NOT accept returns or refunds under the following conditions:

Requests made after the allowed timeframe

Product has been opened, used, activated, or modified

Items not in original, resellable condition

Missing packaging, accessories, manuals, or inserts

Collectibles that have been unsealed or displayed

Minor manufacturing variations (e.g., paint details, finish differences)

Damage caused by misuse, drops, water exposure, or unauthorized repair

🎮 Figures & Collectibles Policy

All figures, statues, and collectible items are sold as final sale items.

We only accept returns if:

The wrong item was shipped, or

The item is clearly different from the order

We do NOT accept returns for:

Box damage caused by shipping

Minor paint imperfections or factory variations

Subjective dissatisfaction

Once opened, collectibles are not eligible for return or refund.

🚚 Shipping Damage Responsibility

Damage caused by shipping carriers—especially limited to outer packaging—is not covered under free returns or refunds.

If significant damage occurs, please contact us and we will review the case individually.

💰 Refunds

Refunds are issued to the original payment method

Shipping fees are non-refundable (except seller error cases)

Approved refunds are processed within 5–10 business days after verification

A confirmation email will be sent once the refund is completed.

Up to 40% restocking fee may apply in approved return cases (if applicable).

📦 Proof of Fulfillment

Delivery confirmation, tracking records, and carrier status will be considered valid proof that the order has been successfully fulfilled.

⚖️ Chargeback & Dispute Policy

We strongly encourage customers to contact us directly to resolve any issue.

By placing an order, you agree that:

All issues should first be handled through our support system

Delivery confirmation and tracking records serve as proof of fulfillment

Lack of prior communication may be considered during dispute review

We reserve the right to submit all relevant evidence, including:

Order confirmation

Delivery tracking

Communication records

Policy agreement

to the payment provider in the event of a dispute.

🤝 Resolution Commitment

We are committed to resolving legitimate issues in a fair and reasonable manner.

Customers are encouraged to contact us so we can provide appropriate solutions before escalating to third-party dispute systems.

📍 Contact Information

Email: s1499583539@gmail.com Phone: +852 4623 1931Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)

Contact - GameLoopX - Checkout