Children's CBO Protocol

Shipping At EquiLife we strive to provide the fastest and most convenient shipping available! Continental United States Orders & Shipping Shipping options for orders over $99 Free Ground Shipping (5-6 Business Days) Upgraded Ground Shipping for $14.95 (3-5 Business Days) Shipping options for orders $99 and under USPS Flat Rate for $9.95 (5-6 Business Days) Upgraded FedEx Ground for $14.95 (3-5 Business Days) Weekday orders placed before Noon (EST) are processed same-day Certain free shipping exclusions apply for select Therasage products For Alaska & Hawaii, please see shipping information as listed below Hawaii, Alaska, & Puerto Rico Orders & Shipping Due to multi-week port delays, we are unable to send packages to Puerto Rico, Alaska and Hawaii using our standard shipping service. We have negotiated favorable rates on behalf of our customers for 2nd Day Air to those locations and prices are quoted during checkout APO/FPO/DPO Orders We ship packages to military addresses at domestic prices, even if you’re sending mail overseas. These include: APO (Air/Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office). We ship to these addresses via USPS as our carrier. USPS processes these shipments similar to domestic mail, however, we cannot ship to P.O Boxes. Please be advised that it can take up to six weeks or in some cases longer to receive your order. Further,…

Refund policy Return & Refund Policy Thank you for your purchase and loyalty. We appreciate your support and are committed to your full satisfaction! Return & Refund Policy on Nutritional Supplements If for any reason you are not satisfied with your product you may return it within 60-days for a full, no hassles, 100% money-back guarantee (less shipping). We call this our “Empty Bottle Guarantee”. To make a return, please email Customer Support, support@equi.life with your returns request. Customer Support will respond within 24 business hours providing you with Returns Authorizations/Instructions. To expedite your return/refund, we strongly recommend shipping via a trackable service such as UPS or FedEx. Once your return has been logged in our system, we can either exchange it for a product of equal value, issue a gift card or refund. At Home Lab Testing Returns Policy If for any reason you choose to return your at home lab test prior to sending your lab test to our laboratory, you may return it within 60-days for a full, no hassles, 100% money-back guarantee (less shipping). Once a lab test has arrived at the lab, there are no refunds. At home lab tests must be completed within six months of purchase. After six months, the test may no longer be sent to the laboratory and no refund will be issued. To make a return, please email Customer Support, support@equi.life with your ret…