Biome Protocol (Formerly Probiotic Protocol)

Thank you for choosing Genetic Protocol. This Shipping Policy outlines how, when, and where we ship your order, along with the costs, timing, and procedures involved. By placing an order through our store, you agree to the terms set forth below.

Last updated: May 13, 2026

1. Order Processing

All orders are processed within 1–5 business days (Monday through Friday, excluding U.S. federal holidays) from the time the order is placed and payment is confirmed.

Orders placed after 2:00 PM Mountain Time may not begin processing until the next business day. Orders placed on weekends or U.S. holidays will begin processing the next business day.

You will receive an order confirmation email at the time of purchase and a separate shipping confirmation email — including tracking information — once your order has shipped.

2. Domestic Shipping (United States)

We ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. military addresses (APO/FPO/DPO).

Shipping Method

Estimated Delivery

Cost

Standard Shipping (USPS / UPS Ground)

3–7 business days

Calculated at checkout

Expedited Shipping (UPS 2-Day)

2 business days

Calculated at checkout

Free Standard Shipping

3–7 business days

On all orders over $150

Exact shipping rates are calculated and displayed at checkout based on order weight, dimensions, and destination ZIP code. Delivery times begin after the order has been processed and shipped — not from the time the order was placed.

Carriers used: United States Postal Service (USPS) and United Parcel Service (UPS).

3. International Shipping

Genetic Protocol ships internationally to most countries. International shipping rates are calculated at checkout based on destination, weight, and selected service.

Region

Estimated Delivery

Canada

7–14 business days

All Other International Locations

14–28 business days

Delivery times for international orders outside Canada may vary based on customs processing wait times in the destination country, which are outside of our control.

International Customers Are Responsible For:

•All customs duties, import taxes, and tariffs imposed by the destination country

•Any clearance fees or brokerage charges applied by customs authorities

•Any return or re-shipping fees if a package is refused at customs or returned to sender

These charges are not included in the product price or shipping cost at checkout. Customs policies vary widely by country — we recommend contacting your local customs office before ordering if you are unsure of potential fees.

Delivery times for international orders may be extended by customs processing in the destination country and are outside of our control.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. Please allow up to 24 hours for tracking information to populate after the email is sent.

If you have not received a shipping confirmation within 7 business days of placing your order, please contact us at info@geneticprotocol.com.

5. Shipping Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Genetic Protocol is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping address after placing your order, please contact us at info@geneticprotocol.com within 2 hours of order placement. Once an order has been processed and shipped, we are unable to modify the shipping address.

6. Lost, Stolen, or Damaged Packages

Lost in Transit: If your tracking information shows no movement for 7+ business days (domestic) or 21+ business days (international), please contact us so we can open an investigation with the carrier.

Marked as Delivered but Not Received: Please first check with neighbors, building managers, and household members, and look around your delivery location. Most carriers will not consider a package lost if tracking shows delivery. If the package cannot be located, contact us within 5 business days of the delivery date and we will work with you on a resolution.

Damaged Packages: If your order arrives damaged, please email info@geneticprotocol.com within 48 hours of delivery with photos of the damaged package and product. We will arrange a replacement or refund.

Genetic Protocol is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.

7. Refused or Returned Shipments

If a package is refused at delivery or returned to us because it was undeliverable (incorrect address, customs refusal, unclaimed at local post office, etc.), the customer is responsible for the original shipping cost and any return shipping fees. A refund for the product cost (minus shipping fees) will be issued once the package is received back at our facility.

8. Subscription Orders

Subscription orders are processed and shipped on the recurring billing date associated with your subscription plan. The shipping terms above apply equally to subscription shipments. Subscribers may update their shipping address through their customer account at any time before the next billing date.

9. Eligible International Shipping Destinations

Genetic Protocol currently ships internationally to the following countries:

•Australia

•Belgium

•Canada

•Caribbean Netherlands

•Croatia

•Denmark

•France

•Ireland

•Kenya

•Kuwait

•Mexico

•Netherlands

•New Zealand

•Norway

•Singapore

•Slovakia

•Slovenia

•Spain

•Sweden

•United Arab Emirates

•United Kingdom

If your country is not listed above, we are unable to ship to your destination at this time. For inquiries about international shipping availability, please contact us at info@geneticprotocol.com.

10. Product Restrictions for International Orders

Colostrum products are not eligible for international shipping and may only be shipped to U.S. addresses. International orders containing colostrum products will not be processed. If you have questions about whether a specific product is available for shipment to your country, please contact us at info@geneticprotocol.com before placing your order.

11. Contact Us

If you have any questions about your shipment or this Shipping Policy, please reach out:

Genetic Protocol LLC

Email: info@geneticprotocol.com

Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Mountain Time

Contact - GeneticProtocol.com - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

For health, safety, and hygiene reasons, we do not accept returns on opened or used supplements, ingestible products, or personal care items.

Start a Return

To start a return, contact us at gmarkwood@geneticprotocol.com with your order number and the reason for the return.

Returns must be sent to the following address after approval:

Genetic Protocol5111 N Scottsdale Rd #150Scottsdale, AZ 85250United States

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damages, Defects, or Wrong Item

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. Claims must be submitted within 7 days of delivery so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns on:

Opened or used supplements or ingestible products

Opened personal care products

Gift cards

Sale or final sale items

Custom or personalized products (if applicable)

Hazardous materials, flammable liquids, or gases

If you have questions about whether your item qualifies for return, please contact us at gmarkwood@geneticprotocol.com .

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible). Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Returned items must be unopened, unused, and in original packaging, with proof of purchase.

•Right to cancel — customers have 14 days to cancel without giving a reason

•The 14-day window starts from delivery of the last item on the order

•How to cancel — provide a clear method (e.g., contact email, online form, or the self-serve returns flow you just enabled)

•Refund timeline — you must refund within 14 days of receiving the cancellation, including original shipping costs

•Return shipping — clarify who bears the cost (if the customer pays, this must be stated in advance)

•Exceptions — note any products excluded from the right of withdrawal (e.g., sealed hygiene goods, custom/personalized items, digital downloads once accessed)

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that shipping costs are non-refundable, and it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at gmarkwood@geneticprotocol.com

Contact - GeneticProtocol.com - Checkout