Changing Pad

We understand that sometimes things just aren’t a good fit and that’s ok. If you don’t love your Ayla Bag or Ayla Vac and want to return it, here is what you can expect. Merchandise can be returned for a full refund (minus the cost of the return shipping) if received within 30 days of the date you received your product.

We will only accept returns on unused merchandise and require proof of purchase with an order number or your original confirmation email.

If more than 30 days have passed since you received your product, or your product has been used, we will not be able to accept a return. We reserve the right to deny any items that do not meet our return policy requirements. If the item is used or damaged we will reject the return and ship the product back to the customer.

If you received a damaged product, have product issues, or have any other concerns, please email support@aylabag.com and with pictures and your order number.

If your merchandise doesn’t meet your expectations, please email us at support@aylabag.com. To be eligible for a return we must receive your item back to our warehouse within 30 days of the date you received your product. Please include the reason for return and your original confirmation email or order number. If your return meets our requirements we will email you a return label for your product.

Items must be in new condition and include the following: all hardware still wrapped in protective plastic, all parts and accessories (such as snack pouch, stroller straps, insulated pouch and wet bag) must be included, and the returned item must be packed in its protective dust bag and placed in the original box. The customer will be responsible for paying the return shipping charges and restocking fee. The return shipping and restocking fee for full size Ayla Bags come to $19.99 and $14.99 for Minis, Fanny Packs and Ayla Vacuums. For all bundles, the return and restocking fee is $22. All other accessories are final sale. Ayla & Co will supply a return shipping label and return shipping charges will be deducted from your refund amount.

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