BubMatex

Shipping Order Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Domestic Shipping Rates and Estimates Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options: Standard Insured Shipping: 6-12 business days International Shipping Shipping charges for your order will be calculated and displayed at checkout. International shipments may be subject to import taxes, duties, and customs fees, which are the responsibility of the recipient. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 2-3 days. Customs, Duties, and Taxes Our company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages Our company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to fil…

Refund policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at  support@ elite5rated.com . If your return is accepted, we'll contact you with instructions on how to return your item for a refund. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@ elite5rated .com . Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, including intimate apparel (such as panties, socks, inner-wear, bra-pads, shapewear) due to hygiene conditions, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. However, in the unlikely event of a damaged, defective or different item being del…