BubMatex

When will I receive my tracking number? The order processing time takes approximately 2-3 business days. Once your order is ready for shipment, the tracking information will be available and sent to you. Please allow additional time for order processing during holidays and sale seasons. Please contact us if you have not received a tracking confirmation within 6 business days from the date of your payment completion.

When will I receive my order? Please allow approximately 7 – 14 business days for shipping delivery time excluding holidays. Personalized or custom orders require additional time. Once your order has been processed, you will receive your shipping tracking number. Delivery is only available on weekdays (excluding Public Holidays). Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.

How can I track my order? Hang tight! Your order has been packed and has left our warehouse! At this stage, you'll receive an email update from us that will contain a Tracking Number for your parcel. Please give about 72 hours for your tracking to be live.

Cost The exact shipping charges will be calculated at checkout based on the total value and weight of your order before taxes. Additional charges may apply for oversize items and remote areas.

Sales Tax The prices displayed on our website are tax-free in US dollars, meaning you may be liable for fees and taxes upon receiving your order. Shipping costs are not taxable. Import duties, customs taxes, and related customs fees may be assessed upon your order's arrival at its final destination, determined by your local customs agency. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by customs agencies in your country. For more information on fees, please contact your local customs agency.

If you have any questions or comments, please feel free to contact us .

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at support@certomax.com . If your return is accepted, we'll contact you with instructions on how to return your item for a refund. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@certomax.com .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@certomax.com

Contact Us

Email: support@certomax.com

Company name: ELIXOVS GLOBAL LIMITED

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong.

We will reply to emails within 12 hours during working/ business days.

You can also contact us via our contact us page by clicking here: https://www.certomax.com/pages/contact

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