Brunswick T-Zone Double Roller

Our policy lasts 14 days. If 14 days have gone by since you received your goods, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in good condition the item's original packaging and must be wrapped, i.e. the item's packaging must not have labels or tape stuck to it.

Several types of goods are exempt from being returned. Customised shirts, engraved bowling balls and custom drilled bowling balls can not be returned unless faulty.

Additional non-returnable items: Gift cards

To complete your return, you must contact us first , and we will require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your Credit Card, Paypal or bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@tenpinshop.com

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless faulty.

Exchanges (if applicable) We replace items if they are sent by accident, or defective within the warranty period. If you need to initiate an exchange, please send us an email at info@tenpinshop.com and send your item to: Tenpinshop, c/o Ready Steady Store, 66-68 Roseville Road, Leeds LS8 5DR. Ideally please email a photograph of the issue beorehand.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return. Shipping Standard Delivery Times Economy Delivery is usually 2 up to 4 working days within the UK and this is subject to the delivery service used. If delivery is going to be longer, we will inform you and you will be able to cancel the order with no obligation. Free Delivery Service Free delivery is only available in the UK and available on items over £30. Delivery is normally 3-6 working days although sometimes quicker Express Delivery If you are in the UK and require express delivery, i.e. for a birthday, then this can be arrranged at a cost of approximately £8-15 for any item(s), however we will not be held responsible for late posting missing a certain delivery date. We can deliver most items within 1-2 working days by this method depending upon the time & day ordered. Standard / Airmail Delivery Costs A fee is applicable and calculated by weight. International orders (i.e. those outside of the UK) will all be charged according to weight, please contact us for more information. Delivery costs can be viewed by adding items to your shopping basket. Once in the basket, you can use the pull down menu towards the bottom of the page to get the costs for posting to your location

We ship to the UK, mainland Europe, North America, Australia, NZ, Japan but will consider requests from other countries.

contact us for more information.

Returning An Item If you wish to return an item, you must contact us first via our contact form If an item is found to have been used, it will be photographed and you will then be contacted.

In this instance, the item will be returned and no refund will be given. If you do return the item, it must be returned in the packaging and condition it was received and should not have been used.

Exchanging Items If you have ordered a certain size and wish to exchange it for another size, then please include the postage so that the item can be re-sent. Delivery costs apply to the first package only. It does not cover re-sending an item except if we have not sent the item as stated on the order confirmation (see below). We can not be held responsible for sending out items in the correct size that do not fit.

In an instance whereby we do not supply the exact item ordered, i.e. it is our mistake, then we will cover the return shipping costs. We are happy to advise on shoe/glove/ball sizes so please check with us prior to ordering and we do constantly ask customers to check size/colours ordered during and after the purchase process. Customers ordering shoes are advised to have their feet measured if they have not done so for a few years. All returns should be made within 7 days to: tenpinshop.com, c/o READY STEADY STORE, 66-68 Roseville Road, Leeds, LS8 5DR apart from at times such as Easter & Christmas where the customer may require more time. Please do not call Ready Steady Store - it is just a storage outfit and we do not work out of there.

Please ask for a "Certificate of Posting" which is free. In cases where it is our fault for sending the wrong item, we will only re-imburse second class/standard parcels with certificates of posting, or a courier of our choice. Once your return is received, we will send you a replacement item or electronic credit note. This does not affect your statutory rights as a consumer. No postage refunds will be given on returned goods that are not faulty. Prices may fluctuate due to market forces (and more often, the Royal Mail!) and tenpinshop.com reserves the right to alter prices without prior notice. Last Amended: 25 January 2012 to include further information on shipping & costs.

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