Brook Gaming: Vivid Wireless Controller for Switch

Here at Shopville, orders are always processed within 1 - 2 business days after placement .

Most Standard Shipping orders will arrive within 12-15 days from the date they are processed.

We do everything we can to get you your item as fast as possible, whether you live on the West Coast in British Columbia or in a hamlet in Newfoundland! Live in the USA? We bring all USA orders across the border before shipping within the United States, so you never pay customs fees.

Orders will always arrive within the promised delivery times which can be found below, or the shipping is free!

USA - USPS

USA (Standard - Tracking Included): Typically 7 -12 business days, may take up 16 days. Price: Free over $75, otherwise $9.99Handling Time: 1 -2 business days

USA (Expedited - Tracking Included): Typically 4 to 6 business days, may take up 10 days. Price: $14.99 Handling Time: 1 -2 business days

(Some exceptions apply; Alaska, Hawaii, the territories and APO/FPO/DPO addresses may experience additional delays).

Canada - Canada Post + FedEx + UPS

Canada (Standard - Tracking not Included): Typically 6-10 business days, may take up to 20 daysPrice: Free over $75, otherwise $9.99 Handling Time: 1 -2 business days

Canada (Expedited - Tracking Included): Typically 4 - 6 business days, may take up to 10 days. Price: $14.99 Handling Time: 1 -2 business days

Canada (Express - Tracking Included): 2 - 4 business days. (Some exceptions apply). Price: $24.99 Handling Time: 1 -2 business days

Please note that the above quoted shipping times are only estimates, and packages can be delayed for many reasons including but not limited to: inclement weather, postal delay, increased holiday volumes, and incorrect address information. If your package is taking longer than expected, please contact us and we will assist you as soon as we can.

Shopville operates and ships both our Canada and USA orders Monday through Friday (excluding holidays)

Please note that our order cutoff time is 5:00 PM Mountain Time. Orders placed after this time will ship the next business day.

If you have any questions, don't hesitate to Contact Us . Also, please see our full Return Policy and Refund Policy .

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Shopville is committed to 100% customer satisfaction. When something goes wrong, your order is backed by our comprehensive refund policy.

To initiate a return or refund, please Contact Us and the Shopville Customer Support Team will help you as soon as they can. Be sure to include the order number you are referencing to ensure the fastest service.

A Message to Customers about Trading Card Games

Due to increasing levels of fraudulent claims being opened for Trading Card Games - including but not limited to Pokemon Cards, Yu-Gi-Oh! Cards, Magic Cards and Flesh & Blood Cards - we can no longer accept returns.

If there are any damages or evidence of tampering with your trading card set, please contact us immediately and do not open any further.

All Trading Cards shipped and sold directly from MyShopville.ca and MyShopville.com are sent directly from manufacturer sealed case packs. No previously returned Trading Card sets should EVER be shipped for online orders placed through our flagship stores.

Refunds can only be issued to the original payment method used at the time of purchase. If your original payment method is no longer active, you will need to contact your financial institution for more information on receiving refunds to a closed account. Please note that while refunds are issued by Shopville immediately, your financial institution may hold the funds for 3-5 business days before depositing them into your account.

Once a refund has been issued, an automated email confirmation will be sent to the email address used to place the order with all of the details. If you believe your automated email is missing, please check your spam folder or Contact Us .

All Shopville products are eligible for return within thirty (30) days from the delivery date. For Standard Shipping orders with no tracking, this date will be considered fifty (50) days from the date the item shipped. Unwanted products must be shipped back at the buyer's expense.

Unwanted Product

•Items returned in original condition are eligible for a full refund or exchange

•Items returned opened or damaged may incur a restocking fee of up to 50%

•Items returned that are unfit to sell will not be eligible for a refund

Opened or used Trading Card Games, healthcare items, p ersonal c are items, m akeup and consumables like snacks & sundries cannot be refunded unless there is a defect undetectable without opening the product - please report all damages or defects with these items upon receipt

If you are unsure what refund your return qualifies for, please Contact Us and include photos of your item(s). Our Customer Support Team will be happy to give you full and complete information before returning your item.

Items Damaged in Transit/Incorrect Items

•Items damaged in transit and items that don't match the listing description are eligible for a full refund or exchange as long as they are returned in the same condition as they were received or they may incur a restocking fee of up to 50%

•To initiate a return, simply Contact Us or see the Return Policy page for more information - for these types of returns, Shopville will provide pre-paid postage so your order can be sent back to us free of charge

Incorrect Shipping Used/Late Arrivals

•Items shipped using an incorrect shipping method will be eligible for a full shipping refund once the order has been delivered and the recipient can ensure there are no further issues with delivery

•Items shipped using the correct shipping method that arrive late will be eligible for a full shipping refund once the order has been delivered and the recipient can ensure there are no further issues with delivery - if an attempt at delivery was made or a hold for pickup notice was issued, this will be considered the delivery date regardless of when you receive the product

•Items shipped using the correct shipping method that arrive late are only eligible for a refund if the correct address information was given at the time the order was placed

The Shopville Customer Support Team can be reached Monday - Friday from 9am - 5pm MT, excluding holidays. Please note that exceptions to the return policy will be made during times of postal delay or under other extenuating circumstances .

Please Contact Us before returning/exchanging items to ensure you get the best service possible.

How Does Shopville Process Returns?

All returns for unwanted product must be in their original condition and may be returned within thirty (30) days from the delivery date at the buyer's expense, for Standard Shipping orders without tracking this date will be considered fifty (50) days from the date your item shipped. Exceptions will be made during times of postal delay.

Items that shipped new that are returned used may be subject to a restock fee of up to 50% of the original price paid.

New merchandise must be returned or exchanged in new condition with all original packaging and contents.

How Does Shopville Handle Refunds?

Refunds are issued once an item is returned to us and is confirmed in the same condition as it was upon leaving Shopville.

Please ensure you use an insured courier with tracking information to prevent the loss of your return. If you need assistance, feel free to Email Us .

All refunds are only able to be issued to the original payment method used for purchase. While refunds are issued by Shopville immediately, your financial institution may hold the funds for 3-5 business days before depositing them into your account.

How Does Shopville Handle Improperly Shipped Items/Damaged Deliveries/Defective Product?

All items are warrantied for thirty (30) days from the delivery date, for Standard Shipping orders without tracking this date will be considered fifty (50) days from the date your item shipped. If your item arrives and is the incorrect item, is damaged, or is defective, simply Contact Us to initiate a no-hassle return.

Defective or damaged products can only be replaced with the same product. A full refund of the purchase price can instead be issued at your request.

In the event of damaged or defective product, the customer will be emailed a pre-paid return label and will pay no return shipping fee. Refunds/exchanges will be issued once the item arrives back at Shopville.

In the event we ship the incorrect item, a pre-paid return label will be emailed to the customer and the product will be replaced with the correct item immediately upon arrival of the incorrect item back at Shopville.

Shopville USA Returns Address

204 N Fehr Way Unit C Bay Shore NY 11706 USA

Shopville Canada Returns Address

195 Turbo Drive Sherwood Park AB T8H 2J6 Canada

See the full Refund Policy .

Hours of Operation:

Monday to Friday - 9am - 5pm MT (Excluding Holidays)

Contact - Shopville - Checkout